Rube's Auto

Initial Business Response /* (1000, 10, 2015/09/23) */
The customer purchased the truck "AS-IS NO WARRANTY" from Rubes Auto in June. As suggested with the complaint at the time, that a balance and rotate may fix the "bumpy" issue. As Discount Tire stated that they could not touch the tires due to...

a safety issue, Rubes Auto contacted 2 of their reputable tire stores that have been in business for over 50 years, both stating that those tires that were on the truck at the time of purchase are rated fine for that truck. The truck can have a load-range D or load-range E tire. The load-range D tires that were on the truck were an 8 ply tread tire which is required on a 2500 truck.
As far as the automatic start being recalibrated, that was never offered to be done by Rubes at the time of sale. Rubes Auto contacted a chevy dealership and were told that it should be just a reprogram of the remote start to fix the issue, but never stated that it would be done for free.

Not having received response to date, Revdex.com called business (11/27, 2:45 PM) to attempt to get business response.Spoke briefly to Kristin -- said issue has been addressed, and consumer was to have contacted Revdex.com to have complaint "removed."Revdex.com will forward this information on to consumer, to confirm...

that issues have been / are being addressed.

Customer did complain that they believed  their "stuff "was used when the truck was brought in for detail.  Although Rubes does not believe this is true,2 different employees did offer to send them a check for what they believed they were out for supplies  they thought were missing....

When the truck was brought in for detail it was brought in caked with mud and customer wanted to wait for it,we did explain that a job that extensive was usually an all day appointment and he still chose to wait and was also in a hurry asking several times how much longer.Rubes believes we did the best job we could do in time giving. Also all paperwork has been turned in to obtain a duplicate title.We have been in contact with both parties...the grandson has been very easy going and understanding through the process,the grandmother not so much.

I am rejecting this response because:
Mr Rube himself gave me a warranty on the truck I purchased, 3 motors later the truck stl did not run as promised. I called the bank myself and said I was no longer making any payments on the truck until kt was fixed, they in turn called rubes and stopped dokng any finance llans for tbem until my truck was running, at that point rubes tried to fix but cpuld not, the motor sounding like is was going to blow up. I eventually talked with the bank again and they told .e to go ahead and find anotber truck and they would work with me on it, rubes auto cost me $5,000.00 when I sold just so I could be done with them once and for all. The scrappy llaner cars rubes let me use wers no better, blown tired, excessive fuel leak on one, power steering pump blew out on one. His dealership is a nightmare to deal with, Tyler Rune promises the world to make a sale and it never happens. He sells nothing but junk and has cost me a lot of money to get rid of him. Now that im thinking about again I am going to go file a law suit, he cannot be allowed to treat people like this and should be in jail

Response received via handwritten fax to Revdex.com, 3/30/18 -- scan is attached.Text reads as follows: "Upon purchasing the vehicle [redacted] opted to purchase a service contract, which if need repairs there would be a $500 deductible. The customer came in stating he needed a service contract...

claim at that time we offered [redacted] a service loaner which he stated he didn't need. We told him prior to leaving that the shop was booked but we would try to get it in, in a timely (manner). It was never stated that we weren't addressing the issue in a timely (manner) because of it being a service contract claim. The customer never stated he wanted a written estimate, he simply stated he needed it fixed because of being a work vehicle. Rube's Auto LLC fixed the vehicle @ deductible charge vehicle is on the road, customer never called to file complaint with us. No refund will be given to customer."

Not having received response to date, Revdex.com called Rube's Auto to get business response -- spoke to Joe, Sales Manager. Joe says Mr [redacted] initially came in about needed repairs to his trade-in vehicle, which proved to be quite extensive. He says Rube's Auto performed some repairs, but that Mr...

[redacted] could not afford the full extent of necessary repairs, and indicated he wanted to trade the vehicle in on something else. As Mr [redacted] had not paid the repair bill on his trade-in, Rube's opted to put a mechanic's lien on the 2003 Aviator. (Joe says owner Tyler [redacted] was handling this aspect of Mr [redacted]'s situation, and he is not As for the condition of the Aviator, Joe indicates that although the vehicle was purchased "as is" under Minnesota Used Car Warranty Law, Rube's Auto was willing to inspect the vehicle and potentially work with Mr [redacted] on repairs. He says Mr [redacted] actually set an appointment with Rube's to bring the vehicle in, but subsequently cancelled that appointment to have a facial tattoo done. He says the owner of Rube's Auto, Tyler Rubin, has interacted with Mr [redacted] on a number of occasions and attempted to get him to bring the vehicle in for inspection, but Mr [redacted] has declined each time, citing various reasons for not being able to stop in with the vehicle. Joe adds that Mr [redacted] has been challenging to work with throughout this process, becoming combative with staff and using profanity in front of customers, which has made Rube's Auto less inclined to work with him, or have him back into the business. Joe says that at this point, Rube's Auto will not be able to assist [redacted] further.

Initial Business Response /* (1000, 9, 2016/01/21) */
On October 31, 2015 [redacted] purchased a 2005 Jeep Grand Cherokee. Upon purchase of the vehicle and signing paperwork, he signed A Buyers Guide, which stated he purchased the vehicle "AS-IS No Warranty." At the time of purchase we were...

asking $8495. He offered over the phone $7,800 and would bring a cashiers check for that amount. Upon coming and looking at the car he offered $6600 due to some discrepancies on the Jeep, and would take care of those discrepancies on his own. Rubes Auto will not be paying for anything to be fixed on the 2005 Jeep Grand Cherokee.