Initial Business Response /* (1000, 11, 2015/07/30) */
Sorry, we just received thisFacts: Mr *** purchased this vehicle used from a Hyundai dealerOur first encounter with this vehicle while Mr *** owned it was Nov 20, at XXXXX milesHe came in for a complaint that an updated Nav
disck he had purchased would not work in his vehicleWe diagnosed it and determined it was a faulty Navigation UnitAntioch Hyundai authorized the repair and the Nav unit was replacedCustomer did not pay for this
When Mr *** picked up his vehicle on Nov 27, he elected to purchase a Service Contract plan from us for Powertrain coverage onlyHe read the entire contract and actually spent almose a week decidingWhen he bought it we did not know about any other planWe also clearly marked the invoice that it was a poweer train contract only and he had read the terms prior to his purchase
Next visit was Jan 17, at XXXXX milesHe had a basic oil change service with a multipoint inspection and we noted the tires had 6/and the frt brakes were 7mm and the rear were mm
Next visit was July 2, for a basic oil change service with tire rotation
Next visit was Nov 04,at XXXXX miles with a complaint that the battery was deadWe used our approved Acura high tech battery tester and it indicated that the battery was goodWe found no other problem then and recharged the batteryNo charge to customer
On Nov 28, he returned and we replaced a relay that was intermittantly stickingWe also retested the battery and this time it indicated it had gotten too weak to hold a full charge
He only paid for parts used, no labor and also was given a $discount on the parts and for goodwill we ordered a rt frt window glass run, again, no charge
On Dec 6, at XXXXX miles where we installed the no charge window channel
Customer returned on Dec 29, at XXXXX miles where Acura of Concord provided a no charge oil change SERVICE
Next visit waas on Jan 11, at XXXXX miles for a fault code in the charging systemCode PWe cleared the code and tested the system and found nothing wrong at this timeNo charge was again made
Last visit was June 27, at XXXXXX milesCustomer complaint was a/c not coldFound a/c compressor clutch failedCustomer declined repairsNo charge was madeCustomer was aware of a factory warranty extension for this XX-XXX but it had expired after years form original in service date or XXXXXX milesHe was out by time
He then contacted Acura Corporate and asked them for assistance on thisHe delt directly with themThey reviewed all facts of this case and informed Mr *** that they would not offer any assistance on thisThe vehicle was past all warranty and warranty extension
Acura of Concord followed all the correct procedures and never sold or tried to sell the customer anything not neededIn fact we have been extreamly generous with Mr*** as evidenced by all the no charge work we provided
The warranty extension was not ours but the factoriesAny question on that should be directed to them
Respectfully,
*** ***
Service Director
Acura of Concord
Initial Consumer Rebuttal /* (3000, 13, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The claims that Mr *** makes is to protect Acura of Concord along with his StaffsHe claims that I brought the Vehicle in for service for Navigation, I purchased the vehicle from Antioch Hyundai and with terms of purchase they were to upgrade the navigation system with current mapsThey found that there was a problem with the Navigation system and had it replaced At Acura of Concord per agreement of saleIt wasn't until two weeks later that I found out that the vehicle was being worked on by Acura of ConcordSo that part is falseSecond part, Mr *** states that I had agreed to purchase their service Contract and that I had taken the time to read it and that I even delayed in the purchase of it some weeks later as he'd explainedThat is not true, *** *** made such a good sale to be saying that there service contract was much better then the one I had purchased at Antioch Hyundai at half the priceI honestly bought his sales pitch hook line and sinkerThe service contract I had cancelled from Antioch Hyundai was Bumper to Bumper and that's why there's was more in price
Mr *** was aware of the service contract I had purchase from Antioch Hyundai other that the priceThe purchase of there service Contract was not given to me at the time to take home and readIt was just a quote at the time, I didn't have the money at the time to put down and it was suggested to cancel my contract with Antioch Hyundai and when I received my prorated refund To use it as my down payment, That's why it took the extra week I was not given anything to take home and readI felt very embarrassed later when I had found out the mistake I had made believing himHe even had given me copies of the Prior Owners Service that was done on the Vehicle accompany with the Name of the previous owner and his Addressthe Vehicle which later I found out was a breech of privacyMr *** states that a Relay had failed during my first complaint of the charging system failingNot accurate, it was on the second visit after I had my vehicle towed to Concord did they find a problemThe first visit with the charging system they informed me.That there was no problem and that the Battery was percent, I had also stated when bringing in the vehicle that I was having a problem with the Passenger *** going up and down and they said made an adjustment and it was alright nowI latter continued to have problem with it two other times until Mr *** handed me the keys personally stating that it was repaired and I asked him to accompany out to the Vehicle to check on the repair he had witness the problem was still present, He diagnosed the problem himself and after being embarrassed had ask me to bring the vehicle back and that he would order the part free of charge for the delayCompleting the problem with the charging system he stated that they replace a faulty relay, The relay that was replaced was an A/C relay not once but three times within years ( 5/23/to present ) The Battery that during the initial complaint that they said was percent good was diagnosed as being bad, as for the costMr *** said that I could either pay x-amount on the prorate and have an additional warranty on the new Battery or have it at no cost and have now warranty, I had chosen the second part so it was covered from the existing warranteeI understand his claims making it appear that he was being nice about the exchangeIt's apparent to me what type of Business they do and I hoping that there will be someone out there that will take the time to write out there complaint as I did and stand by the truthMy complaint with Acura of Concord is all about service, Proper serviceI don't believe that I should've made all those unnecessary trips back and forth for the same recurring problemsI sat with Mr *** for an Hour with records of service done prior and after new ownership of the a said vehicle having the same reoccurring problemsIt's still my belief that the A/C problem which American Honda recognised and extended the A/C warranty should of been honoured after the initial A/C complaint and repaired on 5/23/I feel strongly had Acura of Concord called the previous owner when the A/C warrantee was extended and did the recommended repair suggested by American Honda there probably would solve the A/C issue and the Three A/C relays would never had to be replaced, hence forth the A/C relay that they said was sticking causing damage to the Battery and further service callsOnly other issue Would of been the Passenger *** that was misdiagnose by there technicians until after the last visit made by Mr *** who solve the problemPlease also note that in previous repair to the passenger *** made by Acura of Concord was a replacement of the front Passenger *** regulator
Final Business Response /* (4000, 16, 2015/08/12) */
As Stated Acura of Concord Followed all the correct procedureswe have been extreamly generous with Mr*** as evidenced by all the no charge work we providedSorry he is not happy
Respectfully
*** ***
General Manager
Acura Of Concord
Final Consumer Response /* (4200, 18, 2015/08/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Acura of Concord states that they have been extremely generous with there evidence of all the no charge of work doneWhat work were they talking about? The Battery that they said they didn't charge me for was under warrantee, I was given a choice of either paying for a prorated battery and the warrantee that came with it or a new replacement battery without a warranteeSo that was not a free of chargeThe passenger *** problem was first brought to there attention by me when the Navigation system was replaced, By the way when I brought the Navigation for replacement I had to argue with Mr *** that it was replaced instead of repaired like he had insisted, after carefully looking at the work invoice he acknowledge that it was replaced not repairedThere are allot of inconsistency's on there partThe many visits my wife and I had spent taking our RDX to have the same problems reevaluated and having to return back for the same symptom's show lack of leadership and consistency for the many repairs that they makeI've discussed my displeasure with neighbors who had service there and seem to have the same experience that I hadSome have taken there Acura's to the Oakland Location because of there past problemsI feel strongly that my original complaint of the A/C problem was pertaining to the extended warrantee that should of been corrected back in 5/23/I've stated that if Acura of Concord had contacted the previous owner that they had received information about the work they had done on 5/23/and to bring back the Vehicle so that they could perform the repair that American Honda had suggested, they could of refunded the owner the $he was charged and the correct repair would of been done and there wouldn't of been any more future reoccurrences of the same continually problem that the car has been plagued with.( A/C relays opened circuits hence charging problems) I have taken my RDX to another repair facility who has been doing maintenance on my other cars(Mercedes Benz and BMW) I've always wanted to believe that the original car manufacture would know more about there cars but I can now say that I've lost all confidence in Acura of Concord and will be exercising my rights to take them to small claims court to satisfy what I believe is the right thing to do and show the proof of what I have stated as being truthful and rightPlease accept my gratitude Revdex.com for all that you had done to help this matter outAs for Acura of Concord I have forwarded the extended warrantee to the previous owner of the details of when his car was repaired and how I was freely given information of his name and address along with telephone numberI've recommended that we meet and share our invoice's of work that was doneRevdex.com if you may be interested in copies of any or all my work invoice's along with previous owners invoices please give forward me a e-mail and attention to whom I'm to address it to will be my pleasure to show my complete honesty of all that I had said to be truthfulSincerely, *** ***
Initial Business Response /* (1000, 11, 2015/07/30) */
Sorry, we just received thisFacts: Mr *** purchased this vehicle used from a Hyundai dealerOur first encounter with this vehicle while Mr *** owned it was Nov 20, at XXXXX milesHe came in for a complaint that an updated Nav
disck he had purchased would not work in his vehicleWe diagnosed it and determined it was a faulty Navigation UnitAntioch Hyundai authorized the repair and the Nav unit was replacedCustomer did not pay for this
When Mr *** picked up his vehicle on Nov 27, he elected to purchase a Service Contract plan from us for Powertrain coverage onlyHe read the entire contract and actually spent almose a week decidingWhen he bought it we did not know about any other planWe also clearly marked the invoice that it was a poweer train contract only and he had read the terms prior to his purchase
Next visit was Jan 17, at XXXXX milesHe had a basic oil change service with a multipoint inspection and we noted the tires had 6/and the frt brakes were 7mm and the rear were mm
Next visit was July 2, for a basic oil change service with tire rotation
Next visit was Nov 04,at XXXXX miles with a complaint that the battery was deadWe used our approved Acura high tech battery tester and it indicated that the battery was goodWe found no other problem then and recharged the batteryNo charge to customer
On Nov 28, he returned and we replaced a relay that was intermittantly stickingWe also retested the battery and this time it indicated it had gotten too weak to hold a full charge
He only paid for parts used, no labor and also was given a $discount on the parts and for goodwill we ordered a rt frt window glass run, again, no charge
On Dec 6, at XXXXX miles where we installed the no charge window channel
Customer returned on Dec 29, at XXXXX miles where Acura of Concord provided a no charge oil change SERVICE
Next visit waas on Jan 11, at XXXXX miles for a fault code in the charging systemCode PWe cleared the code and tested the system and found nothing wrong at this timeNo charge was again made
Last visit was June 27, at XXXXXX milesCustomer complaint was a/c not coldFound a/c compressor clutch failedCustomer declined repairsNo charge was madeCustomer was aware of a factory warranty extension for this XX-XXX but it had expired after years form original in service date or XXXXXX milesHe was out by time
He then contacted Acura Corporate and asked them for assistance on thisHe delt directly with themThey reviewed all facts of this case and informed Mr *** that they would not offer any assistance on thisThe vehicle was past all warranty and warranty extension
Acura of Concord followed all the correct procedures and never sold or tried to sell the customer anything not neededIn fact we have been extreamly generous with Mr*** as evidenced by all the no charge work we provided
The warranty extension was not ours but the factoriesAny question on that should be directed to them
Respectfully,
*** ***
Service Director
Acura of Concord
Initial Consumer Rebuttal /* (3000, 13, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The claims that Mr *** makes is to protect Acura of Concord along with his StaffsHe claims that I brought the Vehicle in for service for Navigation, I purchased the vehicle from Antioch Hyundai and with terms of purchase they were to upgrade the navigation system with current mapsThey found that there was a problem with the Navigation system and had it replaced At Acura of Concord per agreement of saleIt wasn't until two weeks later that I found out that the vehicle was being worked on by Acura of ConcordSo that part is falseSecond part, Mr *** states that I had agreed to purchase their service Contract and that I had taken the time to read it and that I even delayed in the purchase of it some weeks later as he'd explainedThat is not true, *** *** made such a good sale to be saying that there service contract was much better then the one I had purchased at Antioch Hyundai at half the priceI honestly bought his sales pitch hook line and sinkerThe service contract I had cancelled from Antioch Hyundai was Bumper to Bumper and that's why there's was more in price
Mr *** was aware of the service contract I had purchase from Antioch Hyundai other that the priceThe purchase of there service Contract was not given to me at the time to take home and readIt was just a quote at the time, I didn't have the money at the time to put down and it was suggested to cancel my contract with Antioch Hyundai and when I received my prorated refund To use it as my down payment, That's why it took the extra week I was not given anything to take home and readI felt very embarrassed later when I had found out the mistake I had made believing himHe even had given me copies of the Prior Owners Service that was done on the Vehicle accompany with the Name of the previous owner and his Addressthe Vehicle which later I found out was a breech of privacyMr *** states that a Relay had failed during my first complaint of the charging system failingNot accurate, it was on the second visit after I had my vehicle towed to Concord did they find a problemThe first visit with the charging system they informed me.That there was no problem and that the Battery was percent, I had also stated when bringing in the vehicle that I was having a problem with the Passenger *** going up and down and they said made an adjustment and it was alright nowI latter continued to have problem with it two other times until Mr *** handed me the keys personally stating that it was repaired and I asked him to accompany out to the Vehicle to check on the repair he had witness the problem was still present, He diagnosed the problem himself and after being embarrassed had ask me to bring the vehicle back and that he would order the part free of charge for the delayCompleting the problem with the charging system he stated that they replace a faulty relay, The relay that was replaced was an A/C relay not once but three times within years ( 5/23/to present ) The Battery that during the initial complaint that they said was percent good was diagnosed as being bad, as for the costMr *** said that I could either pay x-amount on the prorate and have an additional warranty on the new Battery or have it at no cost and have now warranty, I had chosen the second part so it was covered from the existing warranteeI understand his claims making it appear that he was being nice about the exchangeIt's apparent to me what type of Business they do and I hoping that there will be someone out there that will take the time to write out there complaint as I did and stand by the truthMy complaint with Acura of Concord is all about service, Proper serviceI don't believe that I should've made all those unnecessary trips back and forth for the same recurring problemsI sat with Mr *** for an Hour with records of service done prior and after new ownership of the a said vehicle having the same reoccurring problemsIt's still my belief that the A/C problem which American Honda recognised and extended the A/C warranty should of been honoured after the initial A/C complaint and repaired on 5/23/I feel strongly had Acura of Concord called the previous owner when the A/C warrantee was extended and did the recommended repair suggested by American Honda there probably would solve the A/C issue and the Three A/C relays would never had to be replaced, hence forth the A/C relay that they said was sticking causing damage to the Battery and further service callsOnly other issue Would of been the Passenger *** that was misdiagnose by there technicians until after the last visit made by Mr *** who solve the problemPlease also note that in previous repair to the passenger *** made by Acura of Concord was a replacement of the front Passenger *** regulator
Final Business Response /* (4000, 16, 2015/08/12) */
As Stated Acura of Concord Followed all the correct procedureswe have been extreamly generous with Mr*** as evidenced by all the no charge work we providedSorry he is not happy
Respectfully
*** ***
General Manager
Acura Of Concord
Final Consumer Response /* (4200, 18, 2015/08/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Acura of Concord states that they have been extremely generous with there evidence of all the no charge of work doneWhat work were they talking about? The Battery that they said they didn't charge me for was under warrantee, I was given a choice of either paying for a prorated battery and the warrantee that came with it or a new replacement battery without a warranteeSo that was not a free of chargeThe passenger *** problem was first brought to there attention by me when the Navigation system was replaced, By the way when I brought the Navigation for replacement I had to argue with Mr *** that it was replaced instead of repaired like he had insisted, after carefully looking at the work invoice he acknowledge that it was replaced not repairedThere are allot of inconsistency's on there partThe many visits my wife and I had spent taking our RDX to have the same problems reevaluated and having to return back for the same symptom's show lack of leadership and consistency for the many repairs that they makeI've discussed my displeasure with neighbors who had service there and seem to have the same experience that I hadSome have taken there Acura's to the Oakland Location because of there past problemsI feel strongly that my original complaint of the A/C problem was pertaining to the extended warrantee that should of been corrected back in 5/23/I've stated that if Acura of Concord had contacted the previous owner that they had received information about the work they had done on 5/23/and to bring back the Vehicle so that they could perform the repair that American Honda had suggested, they could of refunded the owner the $he was charged and the correct repair would of been done and there wouldn't of been any more future reoccurrences of the same continually problem that the car has been plagued with.( A/C relays opened circuits hence charging problems) I have taken my RDX to another repair facility who has been doing maintenance on my other cars(Mercedes Benz and BMW) I've always wanted to believe that the original car manufacture would know more about there cars but I can now say that I've lost all confidence in Acura of Concord and will be exercising my rights to take them to small claims court to satisfy what I believe is the right thing to do and show the proof of what I have stated as being truthful and rightPlease accept my gratitude Revdex.com for all that you had done to help this matter outAs for Acura of Concord I have forwarded the extended warrantee to the previous owner of the details of when his car was repaired and how I was freely given information of his name and address along with telephone numberI've recommended that we meet and share our invoice's of work that was doneRevdex.com if you may be interested in copies of any or all my work invoice's along with previous owners invoices please give forward me a e-mail and attention to whom I'm to address it to will be my pleasure to show my complete honesty of all that I had said to be truthfulSincerely, *** ***