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Ruby Falls Cafe

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Ruby Falls Cafe Reviews (1)

Review: the place cannot fit or acumodate my 115 gust,for my daghter ,s party eventhough,the contract said that I will have aprox,100+ people after avery late notice from them, I had to pay alot to find another place for may party RUBY FALLS did not want to refund m$ 500 deposit /Desired Settlement: I just want my deposit back

Business

Response:

Revdex.com

Dear [redacted],

in reference to the complaint number above we had booked this gentleman with approximately 100 guest. the facility has to open rooms that flow into each other two weeks before the affair the gentleman specifies he wants seating in the first half of the facility I have explained to him that he had booked the entire facility and that we can provide seating for 80 gueat in the front half of the facility and then an additional 30 to 40 guest in the second half of our facility which would more than accommodate his needs as we had done for all previous parties in the past 3 years. the gentleman proceeded to say that if we cant fit his guest in the front half of the facility that he would be canceling the party.I then proceeded to offer him one additonal hour at no additional cost to the customer in hopes of accomodating his needs and not have him cancell this event as I do beleive in customer satisfaction..It seems like nothing I could do to would change his mind. I explain to him that canceling the party there would be no refund for his deposit as listed on our contract. I also explain to him I also explain to him that since this party was booked so far in advance and that he was canceling two weeks before the affair that Ruby Falls would be at a greater loss.. especially because it was communion season we could have book that date to many other parties. But cancelling two weeks before the affair but canceling two weeks before would leave us at a loss with no booking for that date. this has been the first time we've come across an incident like this. that booking for that date was close to a $5,000 booking, and Ruby Falls was forced to forfeit that day with no party.

we are a great establishment with tremendous and positive reviews.

please visit our website Ruby Falls cafe.com and click on testimonials,

our honesty and integrity of Ruby Falls [redacted] and staff.

thank you so much for your time,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Thank you,

This is to let you know that me and this businesse [redacted] they will pay me back 1/2 of my deposit. $250

And I agreed.

Sincerely,

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Description: NIGHT CLUBS

Address: 45 Page Avenue, Staten Island, New York, United States, 10309

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