Ruby's Diner

Ruby's Kids eat for free is for participating restaurants only which is indicated on all Kids eat free advertisements and promotionsRuby's Tustin does not participate in Kids eat for free due to a prior commitmentWe would love to send the guest free kid meal certificates if the guest would likeThank You, [redacted] GM Ruby's Tustin

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Ruby's Kids eat for free is for participating restaurants only which is indicated on all Kids eat free advertisements and promotionsRuby's Tustin does not participate in Kids eat for free due to a prior commitmentWe would love to send the guest free kid meal certificates if the guest would
like. Thank You, *** ***GM Ruby's Tustin

We are aware of Mr*** and his guest's accusation concerning the pricing of Ruby's Premium BurgersThe menu price for ALL our Premium Burgers is $At the time Mr*** complained that our menus were incorrect and showed a picture from his phone of a Ruby's menu with reduced
pricingWe then examined every menu in our restaurant and found this accusation not to be true.We do not profess to know where, and Mr*** could not explain how, he came about the picture he took of a Ruby's menu with the reduced pricingAfter discussing and reviewing our menus with Mr*** he paid his bill and leftThere was no further discussion.Regards,

Ruby's Kids eat for free is for participating restaurants only which is indicated on all Kids eat free advertisements and promotionsRuby's Tustin does not participate in Kids eat for free due to a prior commitmentWe would love to send the guest free kid meal certificates if the guest would
like. Thank You,
*** ***
GM Ruby's Tustin

Dear Mr***,Thank you so very much for taking the time and effort to contact the local chapter of the Revdex.com to explain the circumstances of your visit to Ruby's Diner at the Carlsbad *** *** on Veteran's Day, November 11, I spoke with our owners regarding
your experience and they have asked me to contact you with this letter, so I am writing both to thank you for your valuable comments and to sincerely apologize for your disappointing Ruby's experience.It our our desire and goal to provide for our guests the very best dining experience possibleRuby's Diners are nationally recognized for our cleanliness and professionalism on every levelOur corporation insists on the very highest standards of training for every employee, from our wait staff to our management teamsThis particular issue you experienced is something we do our very best to avoidIn response to this incident, we have re-examined our methods of communicating between our corporate office and our franchise locations (Ruby's Carlsbad is a franchise location)The Veteran's Day offer should have included more clarification for all locationsThanks to your comments, we are addressing the ways to avoid the possibility of anything like this occurring in the future.I am mailing a gift certificate to you which you may use at your next visit to our Carlsbad locationI realize it does not lessen the frustration you experienced on Veteran's Day, but we do hope you will give our Carlsbad Ruby's Diner another opportunity to demonstrate the experience we want you to enjoy.Again, I apologize, and thank you sincerely for taking the time to bring the matter to our attentionPlease call me if I can help you additionally in any way.*** ***, Local Store Marketing Ruby's Diner Carlsbad***

Ruby's Kids eat for free is for participating restaurants only which is indicated on all Kids eat free advertisements and promotionsRuby's Tustin does not participate in Kids eat for free due to a prior commitmentWe would love to send the guest free kid meal certificates if the guest would
like. Thank You, *** ***GM Ruby's Tustin