Rucci Oil

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resol
 
  The ONLY reason 2 deliveries were made this winter was because the state of New York made an error in the HEAP application filed. The HEAP benefit was to go to my new oil provider. [redacted] in Rucci office was well aware of this. Still I am being billed for furnace cleaning that NEVER took place and this week got a notice my contract was being renewed and added to my bill---I OWE NOTHING TO RUCCI OIL. In order to end this dispute ---I want  to be permanently removed from Rucci customer list and have in writing NO balance is due..
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern:As of the date of the last responce this account has been closed, the service contract has been credited out, and the account has a zero balance. I have attached a copy of the account to show that everything stated has been taken care of. As stated in my prior responce, please note that if there is ever a service issue, we will not respond due to the fact that this account is no longer active. Please let me know if you have any further question or concerns. Thank you.

Review: I am 89 yrs old and have been receiving bills from Rucci for over 2 yrs now for furnace cleaning which was never done. I was in the hospital the date they say they cleaned it. No one was at my house. I live alone.

My niece, [redacted] has made numerous phone calls to the [redacted]--he keeps saying to ignore the bills---I haven't done business with Rucci in over 2 yrs and they keep sending bills with interest charges for work that wasn't done and now I get a notice they are renewing my contract---I don't have one-----I want them to remove my name from their company once and for all--I have been harassed by them for almost 2 yrs and it is very upsetting--please get them to leave me alone--I have a contract with another oil company I am very happy withDesired Settlement: For Rucci oil to remove me from their company list and I want a notice stating I owe them nothing--I want no more false bills sent to me

Business

Response:

Tell us why here...[redacted]

[redacted]

[redacted]

[redacted] Dear [redacted]: I have looked over the claims made by the above customer. This is the first I have heard of any of this. I do see that there were two deliveries made in the last year, so I am confused as to why they say they have not done business with us in two years. As for the service contract, the service contracts automatically bill at the time of renewal. Going back into our records, this account has held an active service contract with us since before 1998. The contract has automatically renewed every single year on the same exact date. I have no problem removing the contract for the above address and closing the account. The customer must just understand that we will no longer be providing service for them. They cannot call us if their system breaks down or if they run out of oil. After the service contract is credited out they will have a zero balance. If you have any further questions, please give me a call at ###-###-####. Thank you. Sincerely,[redacted]

[redacted]Rucci Energy###-###-####[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resol

The ONLY reason 2 deliveries were made this winter was because the state of New York made an error in the HEAP application filed. The HEAP benefit was to go to my new oil provider. [redacted] in Rucci office was well aware of this. Still I am being billed for furnace cleaning that NEVER took place and this week got a notice my contract was being renewed and added to my bill---I OWE NOTHING TO RUCCI OIL. In order to end this dispute ---I want to be permanently removed from Rucci customer list and have in writing NO balance is due..

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom It May Concern:As of the date of the last responce this account has been closed, the service contract has been credited out, and the account has a zero balance. I have attached a copy of the account to show that everything stated has been taken care of. As stated in my prior responce, please note that if there is ever a service issue, we will not respond due to the fact that this account is no longer active. Please let me know if you have any further question or concerns. Thank you.

Review: 1. The company billed me and continues to bill me for a repair that it had informed me was covered by my boiler service contract.

2. The company billed me and continues to bill me for service work I never requested that it claims it performed to repair certain alleged conditions and problems. The problems alleged did not exist.

3. The company processed an unauthorized charge to my credit card.Desired Settlement: The company should remove all current charges and stop sending me invoices. The company should destroy its records of my credit card information.

Business

Response:

To Whom It May Concern:

[redacted] was most definitely informed that this work was not covered under her contract before this work began. She was quoted a price and she agreed to the work. She has a service contract on her boiler and burner. This does not include pipe work. [redacted] called to make the appointment for the work and present when the pipe work was completed in her home. I have attached a copy of her service contract which shows everything covered by our contract. It is located at the bottom half of the attached brochure.

[redacted] called up two months after the work was performed and billed to complain. At that point, after gong back and forth with her, we offered to discount the bill and try to come to an agreement. She did not want to pay anything. We would be more then happy to come to an agreement with your help to communicate with [redacted].

Lastly, [redacted]'s credit card was only charged when authorized over the phone. When she called saying she did not authorize the charge we told her we would be more than happy to refund it, but then the oil delivery that it paid for would be open and owed to us.

If you have any questions, feel free to email us back. You can also call our office at ###-###-####. Thank you for your help on this matter. We look forward to hearing from you.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I completely disagree with the statement of facts submitted by the business in response to my complaint. I am sorry that my complaint has not been resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

[redacted]

Dear [redacted]:

All of these allegations were addressed in our first response. I enclosed a copy of [redacted]’s contract, which clearly states everything covered under her contract. I have attached another copy of our contract along with our first response for you to review. As we have already stated, we are open to coming to an agreement with [redacted]. It seems to us that the only resolution that would satisfy [redacted] would be to have this work done for free. We would appreciate your help in coming to a fair agreement on the disputed charges. If we cannot come to some sort of settlement, we will have to send [redacted]s account to our collection agency. At that point the matter will be out of our hands, and she will have to deal directly with them. Thank you for your help in this matter. If you require any further information, please let us know.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have described my complaints. I do not owe anything, which is one of the reasons I initiated this process. I do not agree with the business' version of the facts, as previously stated, and given the business' most recent response, unfortunately I don't see any resolution via this process. Thank you for your assistance.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,