This is our first complaint that I am aware of in the years of Business and it is far from a valid claimI will explain why if anything *** * *** is a victim of this situation
"">Mr
*** Entered the arrangement in *** giving check information for
that month and the next both were was
returned as Not Able to LocateAfter several phone calls We finally spoke to
Mr*** and he gave new check information and we placed him back on the arrangement
without charing him the RETURNED CHECK FEE
He made Decembers
payment on ***
He then made a payment on *** with no
problem, but failed to make payment on *** *** ***
On *** we spoke to him to let him know that balance is still pending and
needs to be addressed
He set up
a series of post dates *** *** *** *** *** *** *** each for $
=$
*** we
had an NSF we waived the fees yet again and took new check info
Our client
notified us that we may offer lower settlements so as a courtesy the offer was
extended to Mr***We offered to reduce his debt to $he set up a
payment of $*** and one payment for there was problem with wrong
bank being charged but when we were made aware of the problem we corrected it
and refunded the nsf fee that he incurred
Mr
*** was responsible for $when the account was received in our
office on *** but we settled the account for $and gave him $NSF fee that he was charged,
so technically he paid $that is a bargain if you ask me. If Mr*** would be more careful with
where he deposits his payments and what info he is providing as payment he
would not be in this situationIf Mr*** would have correctly cancelled the Contract that he came into with our client he would have had to pay $
I have been in contact with Mr*** and had agreed to deposit the funds that were drafted as part of his second attempt at his first arrangmentI have also cancelled the checks that were on file once we receieved notice that the computer system had not done it on its ownWe have also adjusted the settings so that this isnt a problem in the future
I hope that this is sufficient information that *** *** *** has done our part to save money on bad debt and help the people in our local community
notes showing all coresspondence with member. We offered to reduce her bill member gave updated info then called back later to give check information first part of the arrangement went through with out a problem but the second part was the issue the member called in after the payment had been processed and the arrangment was already completed.
7/14/2015 SYSTEM LAST CHECK IN AND DRIVERS LICENSE IS IN 2ND SCREEN
7/14/2015 SYSTEM ACCOUNTS IMPORTED INTO SYSTEM.
8/7/2015 jb[redacted] DC SPK TO MS [redacted]---UPDATED ACCOUNT
INFORMATION ---MARRIED
---UNEMPLOYED---SPOUSE WORKS--OFFERED SETTLEMENT FOR 190.00---WILL RTN CALL
AFTER SPKS TODAY W BANK INFO --JB
8/7/2015 jb[redacted] Changed STATUS from NEWBIZ to HOT
8/7/2015 jb[redacted] ADDED EMPLOYER of UNEMPLOYED--HSE-MARRIED
8/7/2015 jb[redacted] Changed ADDRESS from [redacted]
8/14/2015 SYSTEM POSTED PAYMENT of $90.00.
8/14/2015 jb[redacted] MS [redacted] RETURNED MY
CALL--PD SIF FOR 190.00 W 2PMTS W AP CHK -1ST PMT DATED FOR TDY 81415---90.00
AND 2ND PMT DATED FOR 8-31-15--100.00 TTL OF 190.00 --[redacted]--REQEMAIL AFTER CHK CLEARS--JB
8/14/2015 jb[redacted] ADDED CELL PHONE NUMBER of [redacted]
8/14/2015 jb[redacted] Changed STATUS from HOT to PAYMENT ARRANGEMENTS
8/14/2015 jb[redacted] missed call -[redacted]--NO VM -JB
8/15/2015 tm[redacted] Changed STATUS from PAYMENT ARRANGEMENTS to POST DATED CHECKS
8/15/2015 tm[redacted] CREATED CHECK PAYMENT - CHECK NUMBER 2001 OF $100.00 FOR 8/31/2015
8/15/2015 tm[redacted] CREATED CHECK PAYMENT - CHECK NUMBER 2000 OF $90.00 FOR 8/14/2015
8/31/2015 SYSTEM POSTED PAYMENT of $100.00.
9/1/2015 jb[redacted] Changed STATUS from POST DATED CHECKS to
SETTLED IN FULL
9/3/2015 tm[redacted] member call in stated she did not authorize
the payment for 08-31-2015 informed her
that payment has been process for settlement on her acct Wanted to be reverse informed her we can’t it
is for a defaulted account reduction had been applied and check was already
processed. Member cursed and hung up
This is our first complaint that I am aware of in the years of Business and it is far from a valid claimI will explain why if anything *** * *** is a victim of this situation
"">Mr
*** Entered the arrangement in *** giving check information for
that month and the next both were was
returned as Not Able to LocateAfter several phone calls We finally spoke to
Mr*** and he gave new check information and we placed him back on the arrangement
without charing him the RETURNED CHECK FEE
He made Decembers
payment on ***
He then made a payment on *** with no
problem, but failed to make payment on *** *** ***
On *** we spoke to him to let him know that balance is still pending and
needs to be addressed
He set up
a series of post dates *** *** *** *** *** *** *** each for $
=$
*** we
had an NSF we waived the fees yet again and took new check info
Our client
notified us that we may offer lower settlements so as a courtesy the offer was
extended to Mr***We offered to reduce his debt to $he set up a
payment of $*** and one payment for there was problem with wrong
bank being charged but when we were made aware of the problem we corrected it
and refunded the nsf fee that he incurred
Mr
*** was responsible for $when the account was received in our
office on *** but we settled the account for $and gave him $NSF fee that he was charged,
so technically he paid $that is a bargain if you ask me. If Mr*** would be more careful with
where he deposits his payments and what info he is providing as payment he
would not be in this situationIf Mr*** would have correctly cancelled the Contract that he came into with our client he would have had to pay $
I have been in contact with Mr*** and had agreed to deposit the funds that were drafted as part of his second attempt at his first arrangmentI have also cancelled the checks that were on file once we receieved notice that the computer system had not done it on its ownWe have also adjusted the settings so that this isnt a problem in the future
I hope that this is sufficient information that *** *** *** has done our part to save money on bad debt and help the people in our local community
Below are the...
notes showing all coresspondence with member. We offered to reduce her bill member gave updated info then called back later to give check information first part of the arrangement went through with out a problem but the second part was the issue the member called in after the payment had been processed and the arrangment was already completed.
7/14/2015 SYSTEM LAST CHECK IN AND DRIVERS LICENSE IS IN 2ND SCREEN
7/14/2015 SYSTEM ACCOUNTS IMPORTED INTO SYSTEM.
8/7/2015 jb[redacted] DC SPK TO MS [redacted]---UPDATED ACCOUNT
INFORMATION ---MARRIED
---UNEMPLOYED---SPOUSE WORKS--OFFERED SETTLEMENT FOR 190.00---WILL RTN CALL
AFTER SPKS TODAY W BANK INFO --JB
8/7/2015 jb[redacted] Changed STATUS from NEWBIZ to HOT
8/7/2015 jb[redacted] ADDED EMPLOYER of UNEMPLOYED--HSE-MARRIED
8/7/2015 jb[redacted] Changed ADDRESS from [redacted]
8/14/2015 SYSTEM POSTED PAYMENT of $90.00.
8/14/2015 jb[redacted] MS [redacted] RETURNED MY
CALL--PD SIF FOR 190.00 W 2PMTS W AP CHK -1ST PMT DATED FOR TDY 81415---90.00
AND 2ND PMT DATED FOR 8-31-15--100.00 TTL OF 190.00 --[redacted]--REQEMAIL AFTER CHK CLEARS--JB
8/14/2015 jb[redacted] ADDED CELL PHONE NUMBER of [redacted]
8/14/2015 jb[redacted] Changed STATUS from HOT to PAYMENT ARRANGEMENTS
8/14/2015 jb[redacted] missed call -[redacted]--NO VM -JB
8/15/2015 tm[redacted] Changed STATUS from PAYMENT ARRANGEMENTS to POST DATED CHECKS
8/15/2015 tm[redacted] CREATED CHECK PAYMENT - CHECK NUMBER 2001 OF $100.00 FOR 8/31/2015
8/15/2015 tm[redacted] CREATED CHECK PAYMENT - CHECK NUMBER 2000 OF $90.00 FOR 8/14/2015
8/31/2015 SYSTEM POSTED PAYMENT of $100.00.
9/1/2015 jb[redacted] Changed STATUS from POST DATED CHECKS to
SETTLED IN FULL
9/3/2015 tm[redacted] member call in stated she did not authorize
the payment for 08-31-2015 informed her
that payment has been process for settlement on her acct Wanted to be reverse informed her we can’t it
is for a defaulted account reduction had been applied and check was already
processed. Member cursed and hung up