Rudeen Management Company Reviews (%countItem)
Rudeen Management Company Rating
Address: 24201 E Knox Ave, Liberty Lake, Washington, United States, 99019-6028
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The *** Management Team provided excellent service in the time I lived there including timely maintenance and communication. So I was surprised to be so disrespected by Rudeen Management when both my lawyer and I attempted on multiple occasions to inquire and dispute charges made against me upon my exit. I was told on multiple occasions that the person I needed to speak with would call me back or that they were on vacation and would return my call later. I'm glad that I did further research, because mine is not the first complaint about this specific issue to the Revdex.com.
In the time I lived at ***, I attained an Emotional Support Animal. He is well-trained. As evidenced on move-in documentation, the carpet in the living room and by the laundry was stained. It was stated to me and my family upon move in by management, Aa, "I am not happy with this carpet at all... you will most likely be the last tenant with this carpet." Her sister, Ia, documented stains in the same areas upon my exit.
Later, to my shock, I was being charged for new carpet. When the *** Management, Ia, called me back she stated, "The entire carpet needs to be replaced...," and contradictory, "the other rooms looked good," in the same phone call. It seems like this is ongoing discrimination towards pet owners so the apartment can install new carpet at our expense. I have not heard or seen any evidence to the contrary. This is not ethical. And it is certainly not right for Rudeen Management to avoid communication with tenants directly to then send the charges to collections, affecting my credit.
After speaking with Inna, one of the managers at *** whom worked directly with Ms., we feel that we took all the proper legal necessary measures regarding the complaint at hand.
During the initial walk-through upon move-in, it was stated and documented that there were a few stains throughout the apartment, in which Ms. was made aware of, as she signed the condition checklist. During the walk-through upon move-out, it was also stated and documented that the move-in stains were still there as well as the carpet being heavily saturated with pet urine, in which Ms. was also made aware of, as she signed the condition checklist again at move-out. Because of the pet urine, the carpet had to be replaced. With the life expectancy of 10 years for carpet, by law, we are required to pro-rate the amount of the carpet charged, taking into consideration how long Ms. occupied the apartment as well as the a fore mentioned move-in stains.
Inna was told that payment would not be made, and that an attorney was hired. Because payment or a payment arrangement had not been set up by Ms. within 30 Days of her vacating, her account was forwarded to our collection agency. These are our standard operating procedures.
Complaint: ***
I am rejecting this response because there is no evidence to support the counterclaim made by Rudeen Management regarding the nature of the stains. This informs my statement that this is discriminatory treatment of pet owners. Their response also does not address the unethical lack of communication blatantly exhibited by the business.
Sincerely
My husband and I lived at the Beau Rivage Apartments for 3 years, ***. We moved into a dirty apartment with damaged carpeting and a leaky patio door. It always smelled of wet dog. We own several animals and are fastidious about cleaning up after them. When we moved out, we followed the cleaning checklist provided by the apartment management. Upon final walk-through, the manager found some small stains under sinks (which we were charged for) but otherwise approved us for move out. Flash forward three weeks, we receive a bill in the mail for $1005.95 for carpet replacement. Within the bill is a two sentence email claiming the carpet "smelled of cat urine," from Kevin R (***). We called Kevin for a detailed report of his findings and he did not have any documentation and could not explain his process and findings. Within the bill there was a document that looked like an invoice (but was actually an extremely deceiving an estimate) from Spokane F/C CTR (not real). Upon calling the number (***), we talked to a Sherwin Williams associate who confirmed no carpet had been installed or scheduled to be installed. When we called the Beau Rivage Apartment complex, we were told that because we had three cats we should have been charged more and that there was nothing we could do but pay the bill. The office manager also said the carpet had already been removed. No one knew when the carpet was last replaced. All of this feel borderline fraudulent by Beau Rivage Apartments, especially because our cats never urinated on the carpet. They did have an indoor litter box, but it was on linoleum, 10 feet away from any carpet. Admittedly, our cats did occasionally get sick on the carpet, so we fastidiously spot cleaned and comprehensively cleaned the carpet with a carpet shampooer. We aren't the only tenants complaining. On ApartmentRatings.com and GoogleReviews there are numerous reviews claiming the same sketchy billing and move-out fees were charged.
It was brought to my attention that we received a complaint regarding a bill our previous tenants in *** were sent after moving out.
I wanted to let you know that after numerous conversations with this tenant, we have settled this matter through compromise, and it has been paid in full as of June 28th, 2019.
I wanted to explain my side of the story, since I was the manager that moved them out.
The tenant begins by stating that they moved into a dirty unit. However, the day they moved in, we did an inspection with them, noting any damages or faults with the unit, which the tenants agreed with and signed. I have a copy of that in their file. The condition of the unit was very well kept, with few things wrong, including two small carpet burns in the corner by patio, which were noted.
Overall, they were good tenants and lived in our complex for about three years. Not once did they complain about “wet dog odor” or anything in such matter. We have a carpet cleaning company (tenant mentioned in her email) that cleans our carpets every time the unit is returned to Beau Rivage. This procedure is not new to us, and like any other time, Kevin came out and cleaned *** carpets after they vacated.
The day of move out, I came to inspect the unit (***) and both tenants were present. I mentioned to her that I see one too many cats, to which she replied that they kind of adopted another one. Our pet policy allows for maximum of two cats, which they already had. The tenants were aware of the pet policy and knew that breaking that policy could result in a $400 fine. In addition to the third/unauthorized cat, I found a few items were left dirty. I noted those items on the condition check list, which the tenants signed and received a copy of after the inspection.
I mentioned that the unit will need to be painted, at no cost to the tenants due to length of residency. I also pointed out which items they will be charged for, to which the tenant replied, “That’s alright, for the amount of time we lived here.” The last conversation we had after finishing up with the walk through, is that I will be need to use a black light to check the carpets for pet damages. The tenant admitted that her cats have had “accidents” and that they cleaned up after them (which she included in her email, as well). They signed the condition checklist, noting all this, and left.
After the carpets were cleaned by Kevin, I went in with a black light. I found pet urine and took pictures of the location in the unit. I called the other manager on duty to come and double check; we both got on our knees to smell in order to confirm what it was, showing up under the black light. It smelled of urine.
Once there is urine in the carpet, we must replace it, as there is no way to get it out. After carpets are cleaned, the urine smell gets brought up to the surface and the smell is more prominent.
I scheduled a carpet installation with Sherwin Williams, as we always do when carpets are in need of replacement. Once I received the bill, I finished up the deposit disposition and mailed the bill to the tenants. On that disposition, I gave them credit for carpet life and time lived here, as we always do. Since they were good tenants and were being charged for some of the carpet replacement, I decided to waive the $400 cat fine that they were supposed to receive.
Once the tenant received the bill, she started calling frequently to try and dispute the charges. She was convinced that she’s being charged for carpets because of the extra cat that they had. I tried to explain to her that I waived that fine for her and carpets are being replaced due to cat urine, not number of cats she had in there. I let her know that we saved those damaged carpets and she can come pick them up if she’d like to have them. She declined that offer.
After a few more conversations between myself, the previous tenants in ***, and our main office, we compromised, and the final balance was paid in full.
Thank you,
Inna A