Rudow Contractors

Review: We hired [redacted] Rudow of Rudow contractors to install a 20 KW standby generator. Mr. Rudow claimed to be an autorized Kohler dealer/installer. When we agreed to go with Rudow Contractors in May of 2013 the permit came through in July. He did not start installation until mid Aug.. It was one night mare after another. After Rudow contractors and his electrical sub contractor started to have problems with installation and operation of the generator unit. we started to do an investigation. Kohler Corporate said, Mr. Rudow was not an Authorized Kohler Dealer nor installer and suggested to use one of their authorized companies. After failing electrical inspection [redacted] Rudow never returned to compleate the job. He hung up the phone in a huff and that was the last I heard from him. This is when I hired Bold electric to clean up the mess Rudow contractors left me with, For example, holes in sheet rock, improper wiring and breakers installed, miss wiring that burnt out a $1150 plus control board, holes in siding left open etc. Most of all the generator was running without having a start up technician make the necessary adjustments for proper operation and safety. This cost me approx. an additional $3000. not to mention it was running with low voltage and out of sync.Desired Settlement: I would like for Mr. Rudow who admitted to fault from his sub contractor and himself to refund me the sum of $2500. 00. I have contacted Mr. Rudow since and he has agreed to a payment to keep this out of court however, he has never reimbursed me and stopped taking my phone calls.

Business

Response:

Mr. [redacted] actually owes a balance of $2500.00 for the installation of the unit. He had used our company in the past for an addition to his home. He contacted our company to install a generator. It was my recommendation, after investigating, that Kohler product was by far one of the best on the market and Mr. [redacted] agreed. As per codes and state regulation, I hired a licensed electrician, [redacted], who had installed Kohler Generators in the past. There were some issues that had been addressed in the beginning after reaching out to Kohler and the product was up running properly when we left Mr. [redacted]’s home. The system installed by our company was extremely new to us and our licensed electrician. Mr. [redacted] is extremely anal and wants only the best for his family so we installed what was the best to our availability. The whole house panel that was installed was a completely new panel box and breakers with a service upgrade.

Then Mr. [redacted] had left message that he had issues and I called him personally and left numerous messages for Mr. [redacted] to contact me, he did not respond. He then called and left message he contacted another contractor to work on generator and claimed mother board had burned out and he had to lay out over $3000.00 for this issues. I had requested him to please forward all the bills and reports from other contractor so I can review with my electrician on what had occurred. I still to date have not received anything from Mr. [redacted] proving this cost and the fact remains he still owes our company $2500.00 for the remainder balance due of the generator.

Our licensed electrician did work closely with Mr. [redacted] and had informed us that Mr. [redacted] was touching unit and it’s settings with his computer from home. This is when issues might have come up but we still to date only know we left on assumption that Mr. [redacted] would be forwarding requested proof of bills paid out and work together on a resolution. We would have it no other way but to resolve any outstanding issues and of course as you see there is outstanding bill due to us as well. So Mr. [redacted] is more than welcome to still forward bills he claims to have paid with all the reports as requested showing mother board issue and that it was due to our company so we have in writing of so. Reports can be shown to prove dates and such of when touched and what exactly happen and we need this to resolve any matters. We go beyond call of duty at all time for our customers and take pride in doing so. Mr. [redacted] is not different and is one of our prestiage customers and we only want to resolve this matter in a professional matter. Please have him forward this information since he won’t respond to our messages that were left and he hasn’t sent requested information so we can work together to resolve any issues and settle this matter professionally.

Consumer

Response:

I am rejecting this response because[redacted] Rudow is forgetting he told me he was going to pass bye in person for the exchange to take place. I was to provide receipts and he was going to reimburse me. Of course that never happed and I proceeded to the Revdex.com that he told me on the phone after I contacted him again, I do not give a______ about the Revdex.com. I waited a few days and proceeded with my complaint and have attached the rerquired documents heis now requesting.

Business

Response:

As you will see its clear how Mr. [redacted] lies. He claims he wouldn’t have gone to extreme to hire a new contractor that cost him over $3000.00 as you’ll see with bill he forwarded to you is less than half of that, showing his integrity. Also on the bill is an optional item called, a carb warmer, for $60.00 which is option not included in his work agreed with our company. He had this company work on his homework on his home without proper documentation in the town. This company did not put their license on his permit and this is against the law; which will be handled in Jackson Township and DCA. Moving forward we still have no documentation from Kohler that was requested proving their claim and no documentation showing Jackson inspectors claim. So as you’ll see the mother board will show codes and dates on when and what was touched proving it was our companies fault if any. Also this could have been avoided but as you see he clearly changes his story and to date still owes a balance of $2500.00 minus out the mother board $1089.00 and labor of $355.00 with a $125.00 discount leaving us still owed a balance of $1181.00 to our company. According to our electrical contractor he and Mr. [redacted] had their own personal agreement regarding surge protector, again had nothing to do with our contracted amount. We will give him the benefit of the doubt on what occurred with the mother board and take responsibility as we will take up with Kohler the issue and

and will settle for our balance owed on his remainder contract of SlIBIDO. You an see we take our issues seriously and have responded to all correspondence and feel this clearly shows our integrity and how important our customers are to us. This should not affect our rating at all as you clearly see the change of stories in black in white by the claimant.

Thank you and we hope to see our remaining balance forward to our company for the $1181.00. We truly don‘t feel the mother board was our companies fault but in good faith want to move forward and make the customer happy so we will take it off the balance due. Thank you again.