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Rudy Marine

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Rudy Marine Reviews (6)

• Sep 15, 2023

Please look elsewhere - make this company your very last resort
If your looking for quality service and an appreciation for your business - go somewhere else. Shear disaster with this company. The owner (Tom) is arrogant - he blames his employees for their short comings and threatens to call the police on you when you expect nothing more than what you paid for.

The staff at Rudy Marine especially Tom and Andrea were top shelf They built my boat to spec and this was not an easy task as there was a lot of technology involved The boat came out better than I could ask for and coupled with very friendly and knowledgable service it was a great experience I would recommend Rudy Marine all the way

Rudy Marine goes above and beyond to make sure you are completely satisfied! From our first trip to their Lewes DE location to our trip to their Wilmington DE store we were priority #in their book They make sure that you are well informed about every facet of boatingWe are brand new to the area from FL and they treated us like old friends From the sales floor to our hour tour (gotta love it) with Captain Mike we were beyond impressedVery easy to do business withHighly recommend!

In response to complaint # [redacted] Mr [redacted] purchased a whole sale priced boat Wholesale priced boats do not include rigging labor which would include the installation of the cover Due to this, Mr***’s contract did not include a rigging labor chargeAfter a phone conversation with Mr [redacted] it appears that there was a miscommunication between Mr [redacted] and Rudy Marine of what is included when a wholesale priced boat is purchased (i.erigging labor and controls are not included) Due to the misunderstanding of the wholesale boat purchase process, Rudy Marine has issued a refund in the amount of $(check number 53624)Rudy Marine always strives for a higher level of Customer Service Due to this event we have re-trained our staff on how to explain the wholesale boat purchase processWe truly appreciate Mr***’s patience and understanding in this matter Sincerely, Rudy Marine

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