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Rudy Marine

32606 DuPont Blvd, Dagsboro, Delaware, United States, 19939-4462

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Rudy Marine Reviews (%countItem)

Just picked up our Brand new Blackfin 212CC purchased September 2019, 3 months to add additional Multi function display, radar and auto pilot, sea trial middle of February due to
back order, yep middle of winter rush no boating season and back ordered??? Delivery, called in advance told one week, well one week later and no weatherization, no shrink wrap, no spring maintenance, both batteries dead, no wax, no existing blemishes addressed, wrong anchor, helm seat issue not addressed. Guess the beginning of Spring non boat season rush?
Did get one excuse after another, did get no communication for six weeks until threatened to take legal action, did get more excuses, did get their offer bring boat back later to get things addressed, did get bring boat back to get shrink wrapped, did get a new awareness about trying to buy from a local person, did get to see extremely poor customer service, did get educated on, never dealing with Rudy Marine aka Tom Rudy again, ever.
Totally a stressful, aggravating, unrewarding experience. Wouldn't recommend Rudy marine to any one and oh, yeah, they are no longer a Blackfin Dealer, I wonder why?

Yes, this is very long, but hopefully will make you aware of R Marina. We became interested in a pontoon at the Baltimore Boat Show in January of 2017. This was a used pontoon and we were only able to view a picture. At that time, we met the owner Tom R. He was very abrupt and not welcoming, so we left his area. Before leaving we stopped back to look at the picture again, and this time we were able to speak to another salesman named Joe. He was very nice and we felt much more comfortable with him than the owner Tom R. We did make an offer and placed a deposit on the boat. During this time, we also met with the Captain of the business named Mike. He was absolutely fantastic and a true gentlemen. We were now feeling much more comfortable buying the boat despite the rudeness of Tom R. Fast forward to our sea trial on April 13, 2017. We were contacted by the owner Tom R at 8:30 in the morning when we were scheduled for the sea trial at 9:00. He said we could not go on the sea trial, because there was a problem with the throttle cable. Keep in mind we have traveled from Baltimore for this sea trial and was only able to be there 2 days. He did not seem the least bit bothered of the inconvenience and shared we would not be able to take the sea trial while we would be in town. He continued be stating that he did not have to fix it, but felt it should be fixed. The truth is it had to be fixed because the boat would not exit the slip when it was attempted before we arrived. So this was lie number four from Tom R. He kept saying he was not making any money on the sale of this boat. In addition, said we were the people who "worked him over" for the price at the boat show. To me, this is not the way any customer should be treated especially a customer who traveled to see the boat, and has placed a deposit on it in January. He was supposed to contact us later in the day for a possible sea trial and of course he did not. We followed up and were able to finally get out and went on the sea trial with Capt. Mike. A super man and the only reason we were actually going to follow through with the purchase of the boat. It was a great ride and we planned to settle on the boat the next day after looking at the pontoons out of the water, and a few things that were going to be repaired for our appt the following day. We were shocked on the following day that non of the repairs promised were completed. Tom was his arrogant self that day, and said nothing would be repaired until we paid for the boat, which was not what was stated the previous day by him, and heard by other employees. He refused to work with us that morning and would not speak to one of the buyers about the prep or lack there of on the pontoons. I have never met any owner of a business like Tom R. I am shocked he is able to stay in business with his attitude, disrespect, dishonesty, and arrogance. He should change the name his marina to Rude Marina, because this better explains his demeanor. We were warned by several other marinas and boating individuals about his personality, but really wanted to buy this boat. After refusing to deal with us this day, as well as refusing to complete the work promised, our money was returned and we are happy we did not give him our money. I will give kudos in addition to Joe, Capt. Mike, but also Vonda. She was very helpful and very sweet to deal with throughout our dealings with the owner. Please beware in buying a boat from The owner Tom R.

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Address: 32606 DuPont Blvd, Dagsboro, Delaware, United States, 19939-4462

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