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Rudy's Diesel Performance

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Rudy's Diesel Performance Reviews (3)

Initial Business Response /* (1000, 7, 2016/05/10) */
Contact Name and Title: Rawlings B*** - COO
Contact Phone: ***
Contact Email: ***@rudysdiesel.com
I apologize for you frustration but unfortunately Ford will not refund cores without the original box as stated on our listings
Our sales associate spoke to you and explained this prior to sending your pump back on 4/as there is nothing we can do with it at this pointYou are welcome to contact me to discuss further at *** Ext ***

I am responding to complaint ***, The customer purchased two products with one of them being non-refundable due to it being software that cannot be returnedWe refunded the part that the customer was unhappy with but could not refund the softwarethe customer threatened charge back even
though he still is using the software to tune the truckRather than continually argue about the reason we cannot refund this or the fact that he is still using the software we went ahead and refunded the remaining amount in full on 11/15/Please let me know if you have any other questions Thanks,Rawlings Bhief Operating Officer Toll Free: *** *** *** Email: ***

Initial Business Response /* (1000, 9, 2016/09/02) */
Contact Name and Title: Rawlings B*** - COO
Contact Phone: ***
Contact Email: ***@rudysdiesel.com
We do not manufacture the parts that we carry therefore we do not warranty them ourselvesThe manufacturer of the part you
purchased is the one that would decide if their warranty covers any labor, parts, towing, or storage fees pertaining to any failureWe will always do our best to assist our customers in resolving these issues as quickly as possibleI am unclear of what is left unresolved with your complaint but am willing to research it further if there is something you need other than the storage fees reimbursed

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Address: 7422 Whitsett Park Rd, Burlington, North Carolina, United States, 27215-8071

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