Rudy's Dry Cleaners

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] The customer has contacted Revdex.com after waiting to hear from the business to set up a time to receive this refund and has not received a responseShe is accepting the refund offered but is unclear as to when this will be provided

Ms [redacted] came in to one of our locations in Charlottesville, Va6/07/at 4:pm telling the clerk that was on duty at the time that she had a large wash and fold order of bagsthe clerk then prepares the ticketsAt that time Ms [redacted] comes back in the store and asked the clerk to help her carry the bags inand help her sort thru the clothes and help pick out the dry cleaning and the clothes that can be washedcause Ms [redacted] stated that she had no idea what was whatOur clerks are trained in what can be washed and dry cleanedThey ended up with orders of dry cleaning and order wash and foldMs [redacted] was happy with what they had sort thru and asked if it could be ready by Saturdaywhich mean we had to put a rush on it and the clerk had to stay and tag all the clothes for the driver to pick the up the next morningSo instead of wasting the tickets the clerk marked out the wash and fold and printed the dry cleaning on those ticketsthe clerk that worked Saturday called Ms [redacted] and told her the clothes was ready for pick up 6/11/and Ms [redacted] asked the total and clerk told her there was to many ticket but rounded off between $and $dollars she said that was fineMs [redacted] paid for the order loaded her car then came back in to the store and told the clerk that there was a mistake the order was to be washed and fold and someone marked it out and dry cleaned insteadshe was told to speak to the clerk that helped her or call managementMs [redacted] called our main branch and first spoke to the manager on due at the time she then gave I the VP the messageI then called Ms [redacted] and lift her a message that she an concern with her order and the best time to call back between 6:am and 12:pm that was 6/13/Ms [redacted] called back the next day 6/14/at 6:am I spoke with her and listen to her problem and that I would look into itI called her back the same day 6/14/left her a message that I spoke with the clerk and watch the video and we and decided that everything had been done as she requestedAnd we would refunded her $cause the store clerks had pulled items out of the wash and fold to be dry cleaned so they wouldn't be ruinedAnd that was all we were willing to doMs [redacted] called back the next day 6/15/demanding more money because of the tickets being marked out and she wanted $as her refund looked in to it some more and spoke with the clerk that helped her for the third time and still decided to refund her $onlyShe called the store in the evening after I had left which was 4:pm on 6/, 6/, 6/and wouldn't call during my hours which was 6:pm and 12:pmSo didn't want the $refunded at that day and timetherefore we have with draw our offer to resolve this problemRudy's has been in business years and has never had a problem like this

Ms*** came in to one of our locations in Charlottesville, Va. 6/07/at 4:pm telling the clerk that was on duty at the time that she had a large wash and fold order of bagsthe clerk then prepares the ticketsAt that time Ms*** comes back in the store and asked the
clerk to help her carry the bags inand help her sort thru the clothes and help pick out the dry cleaning and the clothes that can be washedcause Ms*** stated that she had no idea what was whatOur clerks are trained in what can be washed and dry cleanedThey ended up with orders of dry cleaning and order wash and foldMs*** was happy with what they had sort thru and asked if it could be ready by Saturdaywhich mean we had to put a rush on it and the clerk had to stay and tag all the clothes for the driver to pick the up the next morningSo instead of wasting the tickets the clerk marked out the wash and fold and printed the dry cleaning on those ticketsthe clerk that worked Saturday called Ms*** and told her the clothes was ready for pick up 6/11/and Ms*** asked the total and clerk told her there was to many ticket but rounded off between $and $dollars she said that was fineMs*** paid for the order loaded her car then came back in to the store and told the clerk that there was a mistake the order was to be washed and fold and someone marked it out and dry cleaned insteadshe was told to speak to the clerk that helped her or call managementMs*** called our main branch and first spoke to the manager on due at the time she then gave I the VP the messageI then called Ms*** and lift her a message that she an concern with her order and the best time to call back between 6:am and 12:pm that was 6/13/Ms*** called back the next day 6/14/at 6:am I spoke with her and listen to her problem and that I would look into itI called her back the same day 6/14/left her a message that I spoke with the clerk and watch the video and we and decided that everything had been done as she requestedAnd we would refunded her $cause the store clerks had pulled items out of the wash and fold to be dry cleaned so they wouldn't be ruinedAnd that was all we were willing to doMs*** called back the next day 6/15/demanding more money because of the tickets being marked out and she wanted $as her refund. looked in to it some more and spoke with the clerk that helped her for the third time and still decided to refund her $onlyShe called the store in the evening after I had left which was 4:pm on 6/, 6/, 6/and wouldn't call during my hours which was 6:pm and 12:pmSo didn't want the $refunded at that day and timetherefore we have with draw our offer to resolve this problemRudy's has been in business years and has never had a problem like this

I response we dry cleaned jacket according to labeled instructionsVinyl did peelThis is a manufacturer defect.Since the customer was not willing to return jacket to store for refund I took the time to contact manufacturer myselfThey pulled info from the tag in the coat lining and found
the jacket to be over years old ,not year as stated by customerEmail attachedcustomer had no interest in what the company had to say unless she is willing to cooperate with them there is nothing I can do other than reimburse her cleaning costI have also attached IFI fair claims guide which says if I decided to reimburse her A blazer over months in average condition is only worth 15% of its value

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
The customer has contacted Revdex.com after waiting to hear from the business to set up a time to receive this refund and has not received a responseShe is accepting the refund offered but is unclear as to when this will be provided

Revdex.com spoke with the business regarding this caseWhile they understand that the customer is not satisfied with the outcome they have reviewed the facts of this incident multiple times and stand behind their employeesThe business is still willing to offer the $offered originally is this resolved the case for the customerThis is the last offer the business is willing to provided to this customer as this time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed inaction would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Rudy's Dry Cleaning, not I, have withdrawn their offer to resolve this problemTheir offer of $is not near the reparation of the improper dry cleaningI am requesting $as the action that would resolve my complaintPlease review my attached letter, photos, and tickets from Rudy's as evidence of this requested resolution
Regards,
Allison ***

Revdex.com spoke with the business owner regarding this refundThe customer gave her address to an associate for the check to be mailedThey mailed the customer the check but the mail was returnedThe customer is able to come to the location and pick up the check or have the credit added to her credit cardIf the customer wants to pick the check up all she needs to do is give the office a few days notice so the accountant can make sure it is ready for her

Ms*** came in to one of our locations in Charlottesville, Va. 6/07/at 4:pm telling the clerk that was on duty at the time that she
had a large wash and fold order of bagsthe clerk then prepares the ticketsAt that time Ms*** comes back in the store and asked the clerk to help her carry the bags inand help her sort thru the clothes and help pick out the dry cleaning and the clothes that can be washedcause Ms*** stated that she had no idea what was whatOur clerks are trained in what can be washed and dry cleanedThey ended up with orders of dry cleaning and order wash and foldMs*** was happy with what they had sort thru and asked if it could be ready by Saturdaywhich mean we had to put a rush on it and the clerk had to stay and tag all the clothes for the driver to pick the up the next morningSo instead of wasting the tickets the clerk marked out the wash and fold and printed the dry cleaning on those ticketsthe clerk that worked Saturday called Ms*** and told her the clothes was ready for pick up 6/11/and Ms*** asked the total and clerk told her there was to many ticket but rounded off between $and $dollars she said that was fineMs*** paid for the order loaded her car then came back in to the store and told the clerk that there was a mistake the order was to be washed and fold and someone marked it out and dry cleaned insteadshe was told to speak to the clerk that helped her or call managementMs*** called our main branch and first spoke to the manager on due at the time she then gave I the VP the messageI then called Ms*** and lift her a message that she an concern with her order and the best time to call back between 6:am and 12:pm that was 6/13/Ms*** called back the next day 6/14/at 6:am I spoke with her and listen to her problem and that I would look into itI called her back the same day 6/14/left her a message that I spoke with the clerk and watch the video and we and decided that everything had been done as she requestedAnd we would refunded her $cause the store clerks had pulled items out of the wash and fold to be dry cleaned so they wouldn't be ruinedAnd that was all we were willing to doMs*** called back the next day 6/15/demanding more money because of the tickets being marked out and she wanted $as her refund. looked in to it some more and spoke with the clerk that helped her for the third time and still decided to refund her $onlyShe called the store in the evening after I had left which was 4:pm on 6/, 6/, 6/and wouldn't call during my hours which was 6:pm and 12:pmSo didn't want the $refunded at that day and timetherefore we have with draw our offer to resolve this problemRudy's has been in business years and has never had a problem like this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed inaction would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Rudy's Dry Cleaning, not I, have withdrawn their offer to resolve this problemTheir offer of $is not near the reparation of the improper dry cleaningI am requesting $as the action that would resolve my complaint.Please review my attached letter, photos, and tickets from Rudy's as evidence of this requested resolution
Regards,
Allison ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will call the business tomorrow 8/and tell them that they can put the credit back on my credit card as a refund I will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***