Rudy's Dry Cleaners

Revdex.com spoke with the business regarding this case. While they understand that the customer is not satisfied with the outcome they have reviewed the facts of this incident multiple times and stand behind their employees. The business is still willing to offer the $100 offered originally is this resolved the case for the customer. This is the last offer the business is willing to provided to this customer as this time.

Revdex.com spoke with the business owner regarding this refund. The customer gave her address to an associate for the check to be mailed. They mailed the customer the check but the mail was returned. The customer is able to come to the location and pick up the check or have the credit added to her credit card. If the customer wants to pick the check up all she needs to do is give the office a few days notice so the accountant can make sure it is ready for her.

Ms. [redacted] came in to one of our locations in Charlottesville, Va. 6/07/2016 at 4:00 pm telling the clerk that was on duty at the time that she...

had a large wash and fold order of 10 bags. the clerk then prepares the tickets. At that time Ms. [redacted] comes back in the store and asked the clerk to help her carry the 10 bags in. and help her sort thru the clothes and help pick out the dry cleaning and the clothes that can be washed. cause Ms. [redacted] stated that she had no idea what was what. Our clerks are trained in what can be washed and dry cleaned. They ended up with 7 orders of dry cleaning  and 1 order wash and fold. Ms. [redacted] was happy with what they had sort thru and asked if it could be ready by Saturday. which mean we had to put a rush on it and the clerk had to stay and tag all the clothes for the driver to pick the up the next morning. So instead of wasting the tickets the clerk marked out the wash and fold and printed the dry cleaning on those tickets. the clerk that worked Saturday called Ms. [redacted] and told her the clothes was ready for pick up 6/11/2016. and Ms. [redacted] asked the total and clerk told her there was to many ticket but rounded off between $600.00 and $700.00 dollars she said that was fine. Ms. [redacted] paid for the order loaded her car then came back in to the store and told the clerk that there was a mistake the order was to be washed and fold and someone marked it out and dry cleaned instead. she was told to speak to the clerk that helped her or call management. Ms. [redacted] called our main branch and first spoke to the manager on due at the time she then gave I the VP the message. I then called Ms. [redacted] and lift her a message that she an concern with her order and the best time to call back between 6:00 am and 12:00 pm that was 6/13/2016. Ms. [redacted] called back the next day 6/14/2016 at 6:30 am I spoke with her and listen to her problem and that I would look into it. I called her back the same day 6/14/2016 left her a message that I spoke with the clerk and watch the video and we and decided that everything had been done as she requested. And we would refunded her $100.00 cause the store clerks had pulled 10 items out of the wash and fold to be dry cleaned so they wouldn't be ruined. And that was all we were willing to do. Ms. [redacted] called back the next day 6/15/2016 demanding more money because of the tickets being marked out and she wanted $500.00 as her refund.  looked in to it some more and spoke with the clerk that helped her for the third time and still decided to refund her $100.00 only. She called the store in the evening after I had left which was 4:30 pm on 6/16 , 6/17 , 6/18 and wouldn't call during my hours which was 6:00 pm and 12:00 pm. So didn't want the $100.00 refunded at that day and time. therefore  we have with draw our offer to resolve this problem. Rudy's has been in business 77 years and has never had a problem like this.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed inaction would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Rudy's Dry Cleaning, not I,  have withdrawn their offer to resolve this problem. Their offer of $100 is not near the reparation of the improper dry cleaning. I am requesting $300 as the action that would resolve my complaint.
Please review my attached letter, photos, and tickets from Rudy's as evidence of this requested resolution.
Regards,
Allison [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
The customer has contacted Revdex.com after waiting to hear from the business to set up a time to receive this refund and has not received a response. She is accepting the refund offered but is unclear as to when this will be provided.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Review: I went to pick up my wash and fold. I found out that all of the bags of Wash and Fold except one were dry cleaned instead. On the tickets someone had scratched out wash and fold. The business did not call me when they dry cleaned underwear, bras ,exercise clothing, jeans, casual cotten shirts, cotton pants, swimsuits, and sweatshirts. They charged me for all of the dry cleaning in order to get my clothes and take them to Maryland for my client. The employee said that the owner would call me. The owner never called me. I reach a manager Tim. I gave him all of my ticket numbers and said that he can take time to research this and then get back with me. He did not get back with me. He did not have Andy L[redacted] the owner call me back. The gentleman who is at the counter at the [redacted] store has been very helpful to deliver my messages. I still have not received a return call from the owner or Tim to discuss this error on their part. The person Tim stated that he watched the surveillance video of the dry cleaning of all of the items and saw all of the items be dry-cleaned.

When I left the clothes, the counter person and I , had sorted them and red bags for wash and fold and blue bags for dry cleaning. This was very clear. I had asked for jeans after Wash and Fold just to be hung. I did not receive the 2 dry cleaning tickets, she said it will be with the same order. So all the tickets I have from Rudy's were for wash and fold. They had no right to drycleaning the items I placed in wash and fold. I had to take all of the laundry on Saturday June 11th and pay for all the items, because I was taking them to Maryland for my client. The counter lady reassured me that the owner would be calling and I have not received a call. I believe I am owed at least $300 for mishandling the clothes into dry cleaning instead of wash and fold. I know the tickets that I have show that I had requested wash and fold. I have photographs of the clothes that were dry cleaned improperly.Desired Settlement: I am owed $300 for items that were dry-cleaned instead of wash and fold.

Business

Response:

Ms. [redacted] came in to one of our locations in Charlottesville, Va. 6/07/2016 at 4:00 pm telling the clerk that was on duty at the time that she had a large wash and fold order of 10 bags. the clerk then prepares the tickets. At that time Ms. [redacted] comes back in the store and asked the clerk to help her carry the 10 bags in. and help her sort thru the clothes and help pick out the dry cleaning and the clothes that can be washed. cause Ms. [redacted] stated that she had no idea what was what. Our clerks are trained in what can be washed and dry cleaned. They ended up with 7 orders of dry cleaning and 1 order wash and fold. Ms. [redacted] was happy with what they had sort thru and asked if it could be ready by Saturday. which mean we had to put a rush on it and the clerk had to stay and tag all the clothes for the driver to pick the up the next morning. So instead of wasting the tickets the clerk marked out the wash and fold and printed the dry cleaning on those tickets. the clerk that worked Saturday called Ms. [redacted] and told her the clothes was ready for pick up 6/11/2016. and Ms. [redacted] asked the total and clerk told her there was to many ticket but rounded off between $600.00 and $700.00 dollars she said that was fine. Ms. [redacted] paid for the order loaded her car then came back in to the store and told the clerk that there was a mistake the order was to be washed and fold and someone marked it out and dry cleaned instead. she was told to speak to the clerk that helped her or call management. Ms. [redacted] called our main branch and first spoke to the manager on due at the time she then gave I the VP the message. I then called Ms. [redacted] and lift her a message that she an concern with her order and the best time to call back between 6:00 am and 12:00 pm that was 6/13/2016. Ms. [redacted] called back the next day 6/14/2016 at 6:30 am I spoke with her and listen to her problem and that I would look into it. I called her back the same day 6/14/2016 left her a message that I spoke with the clerk and watch the video and we and decided that everything had been done as she requested. And we would refunded her $100.00 cause the store clerks had pulled 10 items out of the wash and fold to be dry cleaned so they wouldn't be ruined. And that was all we were willing to do. Ms. [redacted] called back the next day 6/15/2016 demanding more money because of the tickets being marked out and she wanted $500.00 as her refund. looked in to it some more and spoke with the clerk that helped her for the third time and still decided to refund her $100.00 only. She called the store in the evening after I had left which was 4:30 pm on 6/16 , 6/17 , 6/18 and wouldn't call during my hours which was 6:00 pm and 12:00 pm. So didn't want the $100.00 refunded at that day and time. therefore we have with draw our offer to resolve this problem. Rudy's has been in business 77 years and has never had a problem like this.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed inaction would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Rudy's Dry Cleaning, not I, have withdrawn their offer to resolve this problem. Their offer of $100 is not near the reparation of the improper dry cleaning. I am requesting $300 as the action that would resolve my complaint.Please review my attached letter, photos, and tickets from Rudy's as evidence of this requested resolution.

Regards,

Allison [redacted]

Business

Response:

Revdex.com spoke with the business regarding this case. While they understand that the customer is not satisfied with the outcome they have reviewed the facts of this incident multiple times and stand behind their employees. The business is still willing to offer the $100 offered originally is this resolved the case for the customer. This is the last offer the business is willing to provided to this customer as this time.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

The customer has contacted Revdex.com after waiting to hear from the business to set up a time to receive this refund and has not received a response. She is accepting the refund offered but is unclear as to when this will be provided.

Business

Response:

Revdex.com spoke with the business owner regarding this refund. The customer gave her address to an associate for the check to be mailed. They mailed the customer the check but the mail was returned. The customer is able to come to the location and pick up the check or have the credit added to her credit card. If the customer wants to pick the check up all she needs to do is give the office a few days notice so the accountant can make sure it is ready for her.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will call the business tomorrow 8/26 and tell them that they can put the credit back on my credit card as a refund. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,