Rue 21, Inc.

Please note, that most our coupons have exclusions that are listed in the fine print and noted by the asteriskThe majority of our coupons state
“Amount of deduction will be given at the point of sale pretax and net of discountsLimit one coupon per customerCoupon must be turned it at time of purchaseNot valid with any other couponsNo cash valueExcludes 40% off or more and buy one get one free itemsSome price points lower than 40% off excluded.”
Please feel free to reference the asterisk for exclusions on ruecoupons

Complaint ID:
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I researching this we have not heard from the Customer either via phone or email. The coupon disclaimer states: Amount of deduction will be given at the point of sale pretax and net of discountsLimit one coupon per customer. Coupon must be presented at time of purchaseNot valid with any other couponsNo cash valueExcludes 40% off or more and buy one get one free items. Some price points lower than 40% off excludedNot valid on gift cards or previous purchases. Not valid for associate use. Based off the information that the Customer provided her transaction would not have qualified for this coupon discount of $off a $purchase
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rueSenior Manager Customer Service
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*** ** ***
Phone: ***
BB: ***

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Complaint ID: ***
I researching this we have not heard from the Customer either via phone or email.
The coupon disclaimer on our rueBUCKS states: *Valid on your next purchase of $or more Pre-Tax and net of discounts. Includes regularly prices and clearance merchandiseCoupon must be turned in at time of purchase. Previous receipt must accompany this coupon at time of redemption. Only original coupons will be accepted. Not valid on gift cards or precious purchases. For one time use only. Not redeemable for cash. Cannot be combined with any other coupon or offer (i.e$Cash Card)Not valid for associate use
The coupon disclaimer on our $Cash Card states: Minimum purchase of $per cash card. Not redeemable for cash. No cash or credit will be issued. No cash back. Limit six cash cards redeemed in one transaction. Cannot be combined with any other coupon or offer (i.erueBUCKS)For one time use, cash cards must be turned in at time of purchase. Previous receipt must accompany this coupon at time of redemption. Only original cash cards will be acceptedRedeemable for merchandise only. Not valid towards precious purchases or gift cardsNot valid for associate use
Our Associates were not informed to tell Customer that they could be used together. These coupons and the disclaimers were printed well before the handout period started in store. Corporate would not have been able to make a last minute decision on changing the terms of redemption for these to listed coupons
If the Customer would like, we can offer a (1) time exception. She can return to the store with her coupons and make a qualifying purchase and we will approve the coupons to be combined
Thanks!
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rueCustomer Service Specialist

I placed an order with this company days agoAccording to the company, it is still processing I asked where my order was, they constantly give me the runaround and won't tell me where my order is or when it might ship They don't respond to emailsI had to track them down on facebook and even then it takes days for a response

Thank you for contacting rueabout your recent order
face="Times New Roman" size="3"> We’re excited to announce that we recently changed our delivery process for rue21.com to make online ordering easier and faster! But we’re also sorry to say it’s caused some unexpected delays in shipping, as well as answering customer emails and phone callsWe know a lot of you are frustrated, as our standard processing time is 3-business daysOur distribution center has been working around the clock to get all orders processed and shipped as quickly as possible, so please know we are working hard to get back up and runningWe should be back on track in the next few dayThank you all for your patienceSoon, rue21.com will soon be stronger and faster than ever!
Thank you for being a part of the ruebrand!
Customer Service
Tell us why here

We haven't had any other reported issues of Customers not being able to use their Gift Cards/Merchandise Credit Cards online as a form of payment. My suggestion is to clear all browsing history and cache. Please be sure to enter just the digit number is the Gift Card line and
apply balance to transaction. There is no need at this time to enter the digit pin. If that is being entered, it would make the Gift card number invalid.
Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received one phone call on a number that I did not leave as a contact number, I received two emails from Katie, I did not respond to the first email I calledAs for the second email I did respond within hours and asked for a response and I then received noneIt has been almost months since this company has taken my money and I as of today 10/1/still do not have my refundThey took the money out of my account in less then hours and now I have to wait months to get my money back and compensation for my time spent dealing with this
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

I am a worker for RGIS and I am just disgusted with the way a young African American girl was treated. She was so sweet and so funny she had me and another worker so tickled. But there was a manager who kept picking on her he would come to our section and scrutinize everything she did and then tell her she couldn’t catch an attitude. I told her to keep her head up it’s ok. Towards the end of the night she was talking to another worker while counting and asked could he get the skew check she was counting and this same manager interrupted her and made the nastiest comment he told her “you’re going to do whatever I tell you to” and told her to go to another section and she asked “why would she go over there if she wasn’t done here” and he was so nasty to her and sent her home after being very disrespectful. She was in tears and she did nothing wrong anybody would have raised their voice he was talking to her like she was a slave and I will not be a bystander I came to visit the store in Wichita June 22 and she was there and she now tells me they took her off the schedule for no reason and I hope she brings a discrimination case against your company I am also reporting this to RGIS corporate in hopes that they no longer do business with you if you let this continue. That poor girl was the sweetest thing. Myself and a couple of other workers are also willing to testify and I encouraged her to bring a case. I will keep messaging until actions are taken

Revdex.com:
 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

I used to love shopping at Rue21, at the store and even online. Their clothes are fashionable and affordable. But recently, I have experienced what I believe is the worst customer service from Rue21. I purchased online on 10/22, order number [redacted]. The estimated delivery stated 4-7 business days. After checking on the site under "track my order" the item was still processing. I eventually called and connected to a rep who said that they were switching warehouses so there were delays in getting orders shipped. On 11/4, the status of my order was finally changed to "shipped". Until today, I have not received my order, instead received an email stating that my items have been received for the return. How in the world can I return items I have never even received? I receive a refund in my account with no explanation. I still want the items. I have been waiting since 10/22 for the items. I have emailed customer service at Rue 21 multiple times with no response. Called multiple times with no one to assist with resolution. This is unbelievable.

full refund was issued on December 3rd to original form of payment

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
I received a shipment from Rue21 on 12/20/16 fro the partial amount of the order for  $105.85.  I am okay with the said order as long as no other duplicate orders are being processed on the same ticket.  The last time I talked with an supervisor Mattie L. I received an screen shot of what order you had for me which was one now and that my other items will be shipped once available in the amount of $32.02. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The coupon was for $10.00 off of $20. It should not matter that I returned the jacket because the total without the jacket is, still. more than $20.00. The coupon did not state it would be spread over each individual item. I want my $6.38 back. Rue 21 held over $60.00 of my money by duplicating my order. I am not returning to the store, again. I, already, had to make a special trip back to return the extra order. I will be contacting a consumer news team if my money is not refunded. Not only did it take more of my valuable personal time emailing Rue21 customer service over and over and over to which I never received any type of response, now, I am spending even more personal time with this complaint to the Revdex.com. I hate it when a business like Rue21 provides an online email contact, but never respond. I have all of my email attempts saved to show a consumer news team. If you want to lose a good customer and spend more time and money answering my consumer news team complaint and a complaint to the Federal Trade Commission that is your decision. Rue21 has already screwed me over and I will make sure that other consumers know how dishonest your company is by the way you fail to specify the terms of the coupons you offer in large print where consumers can know what they are agreeing to and not somewhere in an encyclopedia sized fine print. Consumers should know that Rue21 is not going to respond to their online email contact forms and that it will take a Revdex.com complaint to even get a 'we care more about our bottom line than our customers' response like I have received today. Truly sad business ethics. I will not let this go. This is wrong. Is it good business to lose a good customer and all the money I would spend in your stores and have negative press over $6? You decide. I know what I am going to do if I do not get my money back. 
Regards,
[redacted]

Revdex.com Response:
During our Entire Store Events, merchandise...

is
priced at reductions “Up to 50% Off”.  We
do our absolute best to communicate clearly in our marketing.  Thank you for this feedback.

Good Morning!
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[redacted] called and requested tracking information for a Gift Card she mailed to her niece.  I advised her that she had shipped it USPS and tracking information was not available.  I advised her to let me know if she would like it devalued and issued in a store.  She never emailed me back.  In the meantime she called our third party Gift Card Company and had it devalued and remailed.  She called our call center several times and I would call back and leave messages.  [redacted] would not respond to my emails or call me back directly, she would only communicate through the call center.  By going through the call center, they would email me and I would have to reach out for additional information, slowing the process down.  Once [redacted] responded to me with a valid mailing address we submitted a check request for a full refund.  She will be receiving that in the mail and no additional compensation.
Thank you!
rue21
     
Katie R[redacted]
    
Customer Service Specialits

We’re excited to announce that we recently changed our delivery process for
"Arial",sans-serif;">rue21.com to make online ordering easier and faster! But we’re also sorry to say it’s caused some unexpected delays in shipping, as well as answering customer emails and phone calls. We know a lot of you are frustrated, as our standard processing time is 1-2 business days. Our distribution center has been working around the clock to get all orders processed and shipped as quickly as possible, so please know we are working hard to get back up and running. We should be back on track in the next few day. Thank you all for your patience. Soon, rue21.com will soon be stronger and faster than ever!
 
 
Even though our website is not reflecting this statement, because we are striving to meet our expectation on OVN and 2 day we do have statements on our Social Media Sites.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They are correct in their statements.  My point is that the advertising is very very very deceptive and even the clerk that rang my purchase indicated they had issues with many customers during that "sale time" I was there.   There are so few items that allow the discount. Regards,[redacted]