Rue's Mechanical P & H, Inc.

We met with *** last week and we are shooting to start the 3rd week in NovemberThis is contingent on her 2nd floor tenant being available for us to do the work

We spoke with the customer and apologized for the lack of communication from our project managerThe project manager left the organization suddenly and the messages did not get forwarded alongThe invoice is with the insurance carrier, we are still waiting on a response from the carrier regarding
the billWe have stopped paper statements from being sent at this timeWe will follow up with the customer once we have received feedback from the insurance company

ARS Regional Manager *** *** has been in contact with the insured today and we are working towards a resolution

ARS has made every attempt to come back on site to address the issues. After weeks of waiting for a roofer to inspect and to get Innovation on site it has come to our attention there are some items to be negotiated. ARS remains unpaid a significant bill that is hinging on us
removing the bill from the home

ARS put customer in *** (Phase 2) on 3/8/This step has *** send up to demand letters to the customerThere is nothing reported to the customer's credit report, so credit is not effectedBelow is proof that *** service was stopped on 3/16/Attached is the statement
the customer received confirming they are paid in full and have no outstanding balance. Historical Debtor

We have been working succesfully with the company, and I am happy to report that the work is slated to begin tomorrow We are pleased that the work will be completed soon, and look forward to a smooth process

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
It is 100% that ARS has made any attempt to remedy the situationWe had to have another company to come in to fix the roof because there was a new active leak that damaged an entire room in our homeARS has not contacted us once since this issue beganThe roofer who made the repair said that the entire roof was done poorly and it is only a matter of time before we have more leaksOn top of being disrespectful to my husband and me and doing terrible work, ARS charged us for work that was never done and materials that they never provided to usThe bill should be removed entirelyWe will be paying more to fix the problems that ARS caused then we would have if we paid to have the repairs done correctly in the 1st place
Regards,***
*** ***

I spoke with Mrs*** today regarding her concerns. I also left a message for her husband ***. I did confirm with her that despite the amount of time it took to complete the work at her home that she is 100% satisfied with the final results. They
currently owe ARS Services $1,200.54. I proposed we credit her $for any inconvenience we me have cause them. She agreed to discuss with her husband today and get back to me. I am confident we will come up with a resolution.*** ***Branch Manager