Rue's Mechanical P & H, Inc.

We met with [redacted] last week and we are shooting to start the 3rd week in November. This is contingent on her 2nd floor tenant being available for us to do the work.

ARS has made every attempt to come back on site to address the issues.   After weeks of waiting for a roofer to inspect and to get Innovation on site it has come to our attention there are some items to be negotiated.  ARS remains unpaid a significant bill that is hinging on us...

removing the bill from the home.

I spoke with Mrs. [redacted] today regarding her concerns.  I also left a message for her husband [redacted].  I did confirm with her that despite the amount of time it took to complete the work at her home that she is 100% satisfied with the final results.  They...

currently owe ARS Services $1,200.54.  I proposed we credit her $200 for any inconvenience we me have cause them.  She agreed to discuss with her husband today and get back to me.  I am confident we will come up with a resolution.[redacted]Branch Manager

We spoke with the customer and apologized for the lack of communication from our project manager. The project manager left the organization suddenly and the messages did not get forwarded along. The invoice is with the insurance carrier, we are still waiting on a response from the carrier regarding...

the bill. We have stopped paper statements from being sent at this time. We will follow up with the customer once we have received feedback from the insurance company.