Ruesga's Used Cars #2

I spoke with Mr [redacted] today, 9/and assured him we stand behind our workI apologized for the lack of communication and urgency thus far and that I would be personally managing the issue to ensure it is completed in a timely manner and meets his satisfactionThe gate we removed was rebuilt and powder coatedIt was received back at our shop today 9/After inspection, I noticed a flaw in the powder coating and sent it back to be redoneI communicated to Mr [redacted] that I would call him on the morning of Wednesday 9/to confirm a Thursday 9/10, or Friday 9/11, install date for the new gateBest Regards, Trey B [redacted]

I spoke with Mr*** today, 9/and assured him we stand behind our workI apologized for the lack of communication and urgency thus far and that I would be personally managing the issue to ensure it is completed in a timely manner and meets his satisfactionThe gate we removed was rebuilt and
powder coatedIt was received back at our shop today 9/After inspection, I noticed a flaw in the powder coating and sent it back to be redoneI communicated to Mr*** that I would call him on the morning of Wednesday 9/to confirm a Thursday 9/10, or Friday 9/11, install date for the new gate. Best Regards, Trey B***

Revdex.com:
This letter is to inform you that Texas Fence Cohas carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/11/10:23:AM and assigned ID ***
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

We reached *** *** Yesterday, Friday January 30, and our Production Manager met with him that day to view the issues and concerns It is clear that there is an issue with the paint that we will resolve We will be working with *** *** to schedule the first available time to remedy
the situation We appreciate *** *** escalating this issue and bringing it to our attentionAs a valued customer we want to make sure he is taken care of and that his expectations are met I will post an update once the issue is resolved. *** ***General Manager

The fence and gate were built incorrectly and after sending someone out to address the issue it was still incorrectOn 7/we rebuilt the gate resolving the issuesWhile the issued was resolved communication and timing of getting it resolved should have been better on our partOur apologies to
*** *** for the inconvenience. On 7/an additional follcall was placed to *** *** as a cheto make sure everything was working properly. Trey B***General Manager