Ruffin' It Resort

I used the place for 12+ weeks for my dogs playgroup Saturday. Was good... until last week.
They do the playgroups every saturday, provide nice coffee + donuts.
I moved over to them from [redacted] which is very good but far from my new house.
Out of 12+ weeks I went there, I and my dog had a good time,
I was expecting the same last saturday but was just the opposite.
There was a new lady managing the playgroup and she wanted to bring some new rules, such as "dog owners always watch dogs" , which I usually do, except when I have to step out into their hallway to grab a coffee.
When I took off a few seconds and came back, this lady (she calls herself management) was standing there staring at me, and she almost shouted saying I needed to stay with the dog. I understood she is having a bad day, but decided to be compliant.
My dog is a teddy bear pup named buttercup, he is 16lb does not hurt anyone (or cannot). But he loves to mingle. He was trying to get on top of another dog, owned by a pregnant woman (and I am asian Indian male) - just get on top, not for any other intentions. Usually, in such cases the people around (especially managers) gently pull the mounting dog so nobody is annoyed. And I always encourage them to do so.
However, this person, who, for some reason (which I do not understand even now) , was already annoyed with me, says to me , "you need to keep your dog under control otherwise he needs to be on leach". This is the very first time my dog, out of 3 years he has been with us, received such a comment. Puzzled, I asked her, why? isn't this what many dogs do? (In fact there was another small dog always trying to mount my dog)? At this point, she escalated the altercation towards asking me to leave. She even offered me full refund, after I reminded that my dog is not violent to demand such an action and, also I earned the right to be there.
The only reason she gave me was she wants to give the pregnant customer's dog a pleasant time. Which, I totally agree, but not by evicting a compliant customer like me!
I decided to exercise my right to be there, rest of the hour and I stayed there with my dog. I made sure he does not mount the pregnant woman's dog. I in fact told that woman that she can feel free to let me know if there is a problem (and she was not really complaining to my knowledge)
My dog has been there 12 weeks and has never been perceived as someone who needs a leach.
And I never received such an invitation to leave the place for such compliant behavior.
[redacted].
I intend to visit this place one more time test if this was a one-time thing, or if I need to [redacted] take this legal.
I was going to recommend this place, and also possibly hire them to board my dog this summer, but it may not happen due to last Saturday.
I do not want people to like or appreciate me, but they had no right to ask me to leave.

We recently left our two pugs Dexter and Diego with them for an extended stay of 9 days and I have to say my dogs loved it so much. They came home exhausted. I would highly recommend this place if you don't trust most people with your pet, I don't even trust some of my own family. But they take such good of our babies. They spoil and pamper them just as we would. This is our second time with them, first stay was five days. And we will be back to use their hotel again if the need arises. Thank you Ruffin it Resort.

What would I have done if it hadn't been for Ruffin it resort. I fell and broke a hip. I was transferred from hospital to a rehab. All this time my poor dog was shoved from relative to relative due to different reasons why they couldn't care for her. She was stressed and I was stressed. I called Ruffin, where I usually board her and they eagerly accepted her. I don't know what I could have done without them. I called daily for reports on how she was doing and each time they took the time to reassure me that she was doing fine and adjusting. I know she received a lot of extra TLC while there. She was treated royally. In general, I can never thank this kennel for all they did for me and my dog, sweetie. Over the years I have recommended this kennel to friends and they have taken their dog there also with happy results. I have been busy recuperating so haven't had a chance to write this, but things are better, sweetie is so happy tobe back where she belongs. By the way, I received calls after I returned home to check on how sweetie was doing. What a place....thank god this kennel exists. Happy, [redacted]