Our apologies to Ms. Jamila [redacted] regarding her dissatisfaction with the level of service she feels she received from Credentials. Ms. [redacted] placed a transcript request with The Ohio State University utilizing Credentials online ordering service on Thursday, March 23rd, 2017 (order...
7CY714983). One transcript was requested to be sent as a, “PDF Transcript Downloaded by Third-Party Recipient” to the following email address: [redacted]@xavier.edu. Order [redacted] was processed on Thursday, March, 23rd, 2017 at 6:17 am CST and the recipient downloaded Ms. [redacted] PDF transcript on Friday, March 24th, at 12:00pm CST. Ms. [redacted] contacted Credentials on Monday, April 3rd, 2017 at 8:42am CST inquiring the status of her hard copy transcript and requested the PDF transcript to be sent again. Ms. [redacted] was informed that only one transcript was requested to be sent as a PDF transcript and that a new order would need to be submitted to request another transcript as order [redacted] was processed and sent as requested. The cost per transcript is $9.25. There is no additional fee for delivering the transcript electronically or via first class mail. When the order was being placed, Ms. [redacted] was provided with two delivery methods to choose from, a “PDF Transcript Downloaded by Third-Party Recipient” as well as a printed transcript mailed to recipient. The “PDF Transcript Downloaded by Third-Party Recipient” was selected as the delivery method by Ms. [redacted]. PDF transcripts viewed electronically are recognized as official documents. A printed copy of a PDF Transcript will be considered "unofficial" and will display the words "PRINTED COPY" on all pages of the PDF. This information was displayed when the PDF delivery method was selected. On the, “Pricing and Payment” page of our client institution's order form provides the pricing of a transcript, additional fees for different delivery methods as well as handling/surcharges. A screenshot of the, “Pricing and Payment” page is displayed below. Ms. [redacted] indicated on this order that the instructions to download the PDF transcript for this recipient should be sent to [redacted]@xavier.edu. Instructions are provided on the Part 1 email sent to the recipient of the PDF transcript, the following information: You should save this PDF transcript in a secure location on your computer as it will become ineligible for downloading at 7:00 pm CST on the second business day after you initially open it or download it. You will not be able to download this transcript from our server once it has been deleted. Credentials reached out to The Ohio State University regarding Ms. [redacted] request to resend the PDF transcript again. Unfortunately, once an order is submitted it cannot be changed to resend the PDF transcript to a different email address for security reasons. The Ohio State University approved the request to resend the order again in which it was sent to the email address originally provided on the order. Credentials contacted Ms. [redacted] recipient at Xavier University who confirmed receipt of Ms. [redacted] transcript on April 7th, 2017.
We apologize for Ms. Crystal [redacted] dissatisfaction with the level of service she feels she received from Credentials. Ms. [redacted] placed a transcript order with John Jay College utilizing Credentials online transcript ordering service on Wednesday, March 15th, 2017 (order 7CQ746703) at...
9:37pm CST. The order requested three student copy transcripts to be sent to the following delivery address: CRYSTAL [redacted] 1 [redacted], NY 11233 UNITED STATES Order 7CQ746703 was processed on Thursday, March 16th, 2017 at 9:23am CST. On the, “Order Options” page of John Jay College’s order form, three different service options are available to choose from which are as follows: · Official copy issued to an Institution or Employer-Deliver to recipient · Official copy issued to student-Delivered to recipient · Student Copy-Delivered to Student Ms. [redacted] selected, “Student Copy-Delivered to Student,” as the service option when she submitted the request for order 7CQ746703. On Monday, March 20th, 2017 at 3:30pm CST, Ms. [redacted] contacted Credentials where she was informed a new order would need to be placed to request three official transcripts as she had requested three student copy transcripts to be sent to herself. A manager contacted Ms. [redacted] on Monday, March 20th at 4:20pm CST in regards to her request to speak to a supervisor or manager; however Ms. [redacted] was unable to be reached so a voice message was left in regards to the details of her order. Credentials contacted John Jay College regarding Ms. [redacted] request for a refund. John Jay College approved a $27 refund request for her transcript order 7CQ746703. To avoid future confusion in regards to the type of transcript being requested (unofficial versus official), John Jay College updated the service options provided on the, “Order Option” page of their order form to the following: · Official copy issued to an Institution or Employer-Deliver to recipient · Official copy issued to student-Delivered to recipient · Student Copy-Delivered to Student (Unofficial Copy) Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10978153, and find that this resolution is satisfactory to me.
Sincerely,
Tabitha [redacted]
Initial Business Response /* (1000, 5, 2015/09/25) */
Contact Name and Title: Kelly [redacted] CS Manager
Contact Phone: [redacted]
Contact Email: [redacted]
Our apologies to Mr. Brian [redacted] regarding his dissatisfaction with the service he received from Credentials. Mr....
[redacted] ordered a transcript from the C[redacted] ([redacted])on June 22nd, 2015. The transcript was requested to be sent by first class mail to the following address:
[redacted]
This transcript order was completed by the C[redacted] on June 22nd, 2015. The transcript was sent by first class mail. C[redacted] mails transcripts out on Mondays, Wednesdays, and Fridays. Mr. [redacted] transcript was mailed out on Friday, June 24th, 2015.
Mr. [redacted] contacted Credentials on Tuesday, July 14th, 2015 regarding his transcript not arriving. The Credentials Customer Service Representative informed Mr. [redacted] that a request was being submitted to the Community college of the Air Force to resend his transcript again. This request was submitted to the C[redacted] on Wednesday, July 15th, 2015. The second transcript would have been mailed out again via first class mail on Friday, July 17th, 2015.
Credentials contacted the C[redacted] on Wednesday, September 23rd, 2015 to request a third transcript be resent to the above destination provided on Mr. [redacted] transcript order. The C[redacted] will be placing this transcript in the mail on Friday, September 25th, 2015.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
a transcript was delivered to my residence.
Mr. [redacted]’s transcript order with University of California, Santa Cruz utilizing Credentials online transcript ordering service on February, 20th 2018 (order [redacted]). One transcript was requested to be sent by first class mail to the following delivery address: GRADUATE ADMISSIONS...
GEORGIA INST OF TECHNOLOGY [redacted] The order was processed by University of California, Santa Cruz on February 20th, 2018 and the transcript was mailed on February 23rd, 2018 via USPS 1st class mail. Mr. [redacted] contacted Credentials on March 13, 2018 due to the recipient not receiving the transcript. Per UCSC policy, Mr. [redacted] was instructed to contact the Registrar’s office to request a resend. Following up further on this request, UCSC and Credentials reached out to the recipient directly, today March 27, 2018 and confirmed with the Admissions office at Georgia Institute of Technology that they are in receipt of the student’s transcript. Since the transcript did reach the intended destination no duplicate transcript will be sent or refund given
We apologize for Ms. Veronica [redacted]’s dissatisfaction with the level of service she feels she received from Credentials. Ms. [redacted] placed a transcript order with The University of [redacted] utilizing Credentials online transcript ordering service on July, 22ne, 2016...
(order [redacted]). Two transcripts were requested to be sent by first class mail to the following delivery address: VERONICA [redacted]38700 LA MANCHA COURTPALMDALE, CA 93550-8114 The order was processed on Friday, July 22nd, 2016 and the transcripts were mailed out the following business day on Monday, July 25th, 2016 . Ms. [redacted] contacted Credentials on Friday, August 12th, 2016 requesting her transcripts be sent again for order [redacted] due to the transcripts not arriving. The Credentials Customer Service Representatives informed Ms. [redacted] that a new order would need to be placed per the policy of The University of [redacted]. Credentials reached out to The University of [redacted] regarding Ms. [redacted]’s request to resend her transcripts again. The University of [redacted] stated they would make an exception to resend the transcripts again; however their policy requires a new order to be placed if a student/alumni requests transcripts to be resent again sooner than 30 days from the order completion date. The transcripts were placed back in the mail on Tuesday, August 16th, 2016 and sent again by first class mail as initially requested. First class mail is standard mail which is not able to be tracked so a date cannot be provided as to when the transcripts will arrive to the above delivery address.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11631516, and find that this resolution is satisfactory to me. Although I feel that the exception should be apply to all students who are in similar situations, were it is evident that the transcript was lost by the mail carrier (after 3 weeks and the tracking stating that it was out for delivery in Bakersfield in a different city for the previous 2 weeks). For example I requested the transcript because I need it for a job interview and did not have more time to wait for the transcript and repay for another order. I would also recommend better training for the supervisor, her attitude and respond made the situation more frustrating. After all, what is the point of a supervisor who cannot help resolve a problem. I did receive the transcript sent directly from USM, and I do appreciate the resolution of the matter.
Sincerely,
Veronica [redacted]
Initial Business Response /* (1000, 5, 2015/07/17) */
Contact Name and Title: [redacted] CS Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@credentialssolutions.com
Our apologies to Mr. [redacted] regarding his dissatisfaction with the level of service he received from...
Credentials. Mr. [redacted] placed a transcript order with the [redacted] utilizing Credentials online transcript ordering service on June 11th, 2015. Two transcripts were requested to be sent by first class mail to the following delivery addresses:
UNDERGRADUATE ADMISSIONS
UNIVERSITY OF TENNESSEE
UNIV CENTER RM [redacted] DEPT [redacted]
CHATTANOOGA, TN XXXXX-XXXX
[redacted] XXXXX-XXXX
UNITED STATES
The transcript order was completed by the [redacted] on Monday, June 15th, 2015 and the transcripts would have been mailed out on Wednesday, June 17th, 2015. Mr. [redacted] contacted Credentials on June 25th, 2015 and left a voice message regarding his transcript(s) had not arrived. Credentials attempted to contact Mr. [redacted] on June 25, 2015 to confirm which transcript(s) had not arrived and confirm the delivery address information. Mr. [redacted] sent another message to Credentials on Thursday, July 2nd, 2015 stating that his transcript still had not arrived. Credentials responded to Mr. [redacted]'s message on Tuesday, July 7th, 2015, requesting he confirm which recipient(s) did not receive his transcript so a request could be submitted to the [redacted] to resend his transcript(s) again. Mr. [redacted] confirmed this information on July 7th.
Credentials contacted the [redacted] on Thursday, July 9th, 2015 to request transcripts be resent to both destinations provided on Mr. [redacted]'s transcript order. The [redacted] placed two additional transcripts in the mail to be sent by first class mail on Friday, July 10th, 2015. A follow up email was sent to Mr. [redacted] on Tuesday, July 14th, 2015 to inform him that the [redacted] resent a transcript to each recipient on Friday, July 10th, 2015.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We apologize for Ms. Chantel [redacted] dissatisfaction with the level of service she feels she received from Credentials. After further review, we do not see that Ms. [redacted] submitted an order utilizing Credentials online ordering service to request a transcript from [redacted] State...
University-Northridge to be sent to [redacted] Valley College. Credentials is a third party vendor that assists [redacted] State University-Northridge with the ordering and processing of their transcript requests. The institutions that we provide the service for are responsible for their records. Ms. [redacted] would need to contact [redacted] State University-Northridge directly to inquire about having her last name updated to reflect her name change to appear on her records. This would need to be updated prior to requesting a transcript through our online ordering service in order to reflect the name change on a transcript that is requested through our service. Tell us why here...
Our apologies to Ms. Jamila [redacted] regarding her dissatisfaction with the level of service she feels she received from Credentials. Ms. [redacted] placed a transcript request with The Ohio State University utilizing Credentials online ordering service on Thursday, March 23rd, 2017 (order...
7CY714983). One transcript was requested to be sent as a, “PDF Transcript Downloaded by Third-Party Recipient” to the following email address: [redacted]@xavier.edu. Order [redacted] was processed on Thursday, March, 23rd, 2017 at 6:17 am CST and the recipient downloaded Ms. [redacted] PDF transcript on Friday, March 24th, at 12:00pm CST. Ms. [redacted] contacted Credentials on Monday, April 3rd, 2017 at 8:42am CST inquiring the status of her hard copy transcript and requested the PDF transcript to be sent again. Ms. [redacted] was informed that only one transcript was requested to be sent as a PDF transcript and that a new order would need to be submitted to request another transcript as order [redacted] was processed and sent as requested. The cost per transcript is $9.25. There is no additional fee for delivering the transcript electronically or via first class mail. When the order was being placed, Ms. [redacted] was provided with two delivery methods to choose from, a “PDF Transcript Downloaded by Third-Party Recipient” as well as a printed transcript mailed to recipient. The “PDF Transcript Downloaded by Third-Party Recipient” was selected as the delivery method by Ms. [redacted]. PDF transcripts viewed electronically are recognized as official documents. A printed copy of a PDF Transcript will be considered "unofficial" and will display the words "PRINTED COPY" on all pages of the PDF. This information was displayed when the PDF delivery method was selected. On the, “Pricing and Payment” page of our client institution's order form provides the pricing of a transcript, additional fees for different delivery methods as well as handling/surcharges. A screenshot of the, “Pricing and Payment” page is displayed below. Ms. [redacted] indicated on this order that the instructions to download the PDF transcript for this recipient should be sent to [redacted]@xavier.edu. Instructions are provided on the Part 1 email sent to the recipient of the PDF transcript, the following information: You should save this PDF transcript in a secure location on your computer as it will become ineligible for downloading at 7:00 pm CST on the second business day after you initially open it or download it. You will not be able to download this transcript from our server once it has been deleted. Credentials reached out to The Ohio State University regarding Ms. [redacted] request to resend the PDF transcript again. Unfortunately, once an order is submitted it cannot be changed to resend the PDF transcript to a different email address for security reasons. The Ohio State University approved the request to resend the order again in which it was sent to the email address originally provided on the order. Credentials contacted Ms. [redacted] recipient at Xavier University who confirmed receipt of Ms. [redacted] transcript on April 7th, 2017.
We apologize for Ms. Crystal [redacted] dissatisfaction with the level of service she feels she received from Credentials. Ms. [redacted] placed a transcript order with John Jay College utilizing Credentials online transcript ordering service on Wednesday, March 15th, 2017 (order 7CQ746703) at...
9:37pm CST. The order requested three student copy transcripts to be sent to the following delivery address: CRYSTAL [redacted] 1 [redacted], NY 11233 UNITED STATES Order 7CQ746703 was processed on Thursday, March 16th, 2017 at 9:23am CST. On the, “Order Options” page of John Jay College’s order form, three different service options are available to choose from which are as follows: · Official copy issued to an Institution or Employer-Deliver to recipient · Official copy issued to student-Delivered to recipient · Student Copy-Delivered to Student Ms. [redacted] selected, “Student Copy-Delivered to Student,” as the service option when she submitted the request for order 7CQ746703. On Monday, March 20th, 2017 at 3:30pm CST, Ms. [redacted] contacted Credentials where she was informed a new order would need to be placed to request three official transcripts as she had requested three student copy transcripts to be sent to herself. A manager contacted Ms. [redacted] on Monday, March 20th at 4:20pm CST in regards to her request to speak to a supervisor or manager; however Ms. [redacted] was unable to be reached so a voice message was left in regards to the details of her order. Credentials contacted John Jay College regarding Ms. [redacted] request for a refund. John Jay College approved a $27 refund request for her transcript order 7CQ746703. To avoid future confusion in regards to the type of transcript being requested (unofficial versus official), John Jay College updated the service options provided on the, “Order Option” page of their order form to the following: · Official copy issued to an Institution or Employer-Deliver to recipient · Official copy issued to student-Delivered to recipient · Student Copy-Delivered to Student (Unofficial Copy) Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10978153, and find that this resolution is satisfactory to me.
Sincerely,
Tabitha [redacted]
Initial Business Response /* (1000, 5, 2015/09/25) */
Contact Name and Title: Kelly [redacted] CS Manager
Contact Phone: [redacted]
Contact Email: [redacted]
Our apologies to Mr. Brian [redacted] regarding his dissatisfaction with the service he received from Credentials. Mr....
[redacted] ordered a transcript from the C[redacted] ([redacted])on June 22nd, 2015. The transcript was requested to be sent by first class mail to the following address:
[redacted]
This transcript order was completed by the C[redacted] on June 22nd, 2015. The transcript was sent by first class mail. C[redacted] mails transcripts out on Mondays, Wednesdays, and Fridays. Mr. [redacted] transcript was mailed out on Friday, June 24th, 2015.
Mr. [redacted] contacted Credentials on Tuesday, July 14th, 2015 regarding his transcript not arriving. The Credentials Customer Service Representative informed Mr. [redacted] that a request was being submitted to the Community college of the Air Force to resend his transcript again. This request was submitted to the C[redacted] on Wednesday, July 15th, 2015. The second transcript would have been mailed out again via first class mail on Friday, July 17th, 2015.
Credentials contacted the C[redacted] on Wednesday, September 23rd, 2015 to request a third transcript be resent to the above destination provided on Mr. [redacted] transcript order. The C[redacted] will be placing this transcript in the mail on Friday, September 25th, 2015.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
a transcript was delivered to my residence.
Mr. [redacted]’s transcript order with University of California, Santa Cruz utilizing Credentials online transcript ordering service on February, 20th 2018 (order [redacted]). One transcript was requested to be sent by first class mail to the following delivery address: GRADUATE ADMISSIONS...
GEORGIA INST OF TECHNOLOGY [redacted] The order was processed by University of California, Santa Cruz on February 20th, 2018 and the transcript was mailed on February 23rd, 2018 via USPS 1st class mail. Mr. [redacted] contacted Credentials on March 13, 2018 due to the recipient not receiving the transcript. Per UCSC policy, Mr. [redacted] was instructed to contact the Registrar’s office to request a resend. Following up further on this request, UCSC and Credentials reached out to the recipient directly, today March 27, 2018 and confirmed with the Admissions office at Georgia Institute of Technology that they are in receipt of the student’s transcript. Since the transcript did reach the intended destination no duplicate transcript will be sent or refund given
We apologize for Ms. Veronica [redacted]’s dissatisfaction with the level of service she feels she received from Credentials. Ms. [redacted] placed a transcript order with The University of [redacted] utilizing Credentials online transcript ordering service on July, 22ne, 2016...
(order [redacted]). Two transcripts were requested to be sent by first class mail to the following delivery address: VERONICA [redacted]38700 LA MANCHA COURTPALMDALE, CA 93550-8114 The order was processed on Friday, July 22nd, 2016 and the transcripts were mailed out the following business day on Monday, July 25th, 2016 . Ms. [redacted] contacted Credentials on Friday, August 12th, 2016 requesting her transcripts be sent again for order [redacted] due to the transcripts not arriving. The Credentials Customer Service Representatives informed Ms. [redacted] that a new order would need to be placed per the policy of The University of [redacted]. Credentials reached out to The University of [redacted] regarding Ms. [redacted]’s request to resend her transcripts again. The University of [redacted] stated they would make an exception to resend the transcripts again; however their policy requires a new order to be placed if a student/alumni requests transcripts to be resent again sooner than 30 days from the order completion date. The transcripts were placed back in the mail on Tuesday, August 16th, 2016 and sent again by first class mail as initially requested. First class mail is standard mail which is not able to be tracked so a date cannot be provided as to when the transcripts will arrive to the above delivery address.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11631516, and find that this resolution is satisfactory to me. Although I feel that the exception should be apply to all students who are in similar situations, were it is evident that the transcript was lost by the mail carrier (after 3 weeks and the tracking stating that it was out for delivery in Bakersfield in a different city for the previous 2 weeks). For example I requested the transcript because I need it for a job interview and did not have more time to wait for the transcript and repay for another order. I would also recommend better training for the supervisor, her attitude and respond made the situation more frustrating. After all, what is the point of a supervisor who cannot help resolve a problem. I did receive the transcript sent directly from USM, and I do appreciate the resolution of the matter.
Sincerely,
Veronica [redacted]
Initial Business Response /* (1000, 5, 2015/07/17) */
Contact Name and Title: [redacted] CS Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@credentialssolutions.com
Our apologies to Mr. [redacted] regarding his dissatisfaction with the level of service he received from...
Credentials. Mr. [redacted] placed a transcript order with the [redacted] utilizing Credentials online transcript ordering service on June 11th, 2015. Two transcripts were requested to be sent by first class mail to the following delivery addresses:
UNDERGRADUATE ADMISSIONS
UNIVERSITY OF TENNESSEE
UNIV CENTER RM [redacted] DEPT [redacted]
CHATTANOOGA, TN XXXXX-XXXX
[redacted] XXXXX-XXXX
UNITED STATES
The transcript order was completed by the [redacted] on Monday, June 15th, 2015 and the transcripts would have been mailed out on Wednesday, June 17th, 2015. Mr. [redacted] contacted Credentials on June 25th, 2015 and left a voice message regarding his transcript(s) had not arrived. Credentials attempted to contact Mr. [redacted] on June 25, 2015 to confirm which transcript(s) had not arrived and confirm the delivery address information. Mr. [redacted] sent another message to Credentials on Thursday, July 2nd, 2015 stating that his transcript still had not arrived. Credentials responded to Mr. [redacted]'s message on Tuesday, July 7th, 2015, requesting he confirm which recipient(s) did not receive his transcript so a request could be submitted to the [redacted] to resend his transcript(s) again. Mr. [redacted] confirmed this information on July 7th.
Credentials contacted the [redacted] on Thursday, July 9th, 2015 to request transcripts be resent to both destinations provided on Mr. [redacted]'s transcript order. The [redacted] placed two additional transcripts in the mail to be sent by first class mail on Friday, July 10th, 2015. A follow up email was sent to Mr. [redacted] on Tuesday, July 14th, 2015 to inform him that the [redacted] resent a transcript to each recipient on Friday, July 10th, 2015.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We apologize for Ms. Chantel [redacted] dissatisfaction with the level of service she feels she received from Credentials. After further review, we do not see that Ms. [redacted] submitted an order utilizing Credentials online ordering service to request a transcript from [redacted] State...
University-Northridge to be sent to [redacted] Valley College. Credentials is a third party vendor that assists [redacted] State University-Northridge with the ordering and processing of their transcript requests. The institutions that we provide the service for are responsible for their records. Ms. [redacted] would need to contact [redacted] State University-Northridge directly to inquire about having her last name updated to reflect her name change to appear on her records. This would need to be updated prior to requesting a transcript through our online ordering service in order to reflect the name change on a transcript that is requested through our service. Tell us why here...