Ruffner Transmission Repair

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The work was done on 3/23/with a two year warrantyWe contacted 10/1/about the problemsThe first year the truck wasn't even being used It is only in the the last six months before the problems occurred did we switch the beds on the truck and use the truckAs for the weight, the original truck had a full box with a metal flooring and the truck was switched to a stake bed a significant reduction on weightThere was no over loading as these are work trucks and have a high capacityWe had the work done at another transmission company and they flat out said that this is scamRuffner transmission did not rebuild the transmission and that is why the transmission went outDo not use this company, he did not do a rebuild of the transmission, used parts from another vehicle and does not honor the warrantyWe had the work checked by a respectable company North County Transmission and they verified all this Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.First, you haven't made any offer to settle thisWe were under time constraints and took it to another transmission companyThey are the ones who were through their experience in the industry able to assess what was done to the transmission and the type of parts used to rebuild itThey stated through what they could see they could tell what parts were replaced and what parts from your invoice were new or used partsYou were caught providing a transmission fix instead of the rebuilding that you promised and I paid for On top of that you wanted to charge me again to do warranty work which should be covered under your warrantyThe other transmission company confirmed that a complete rebuild would not require any servicing and this is just a ploy by you to get out of the warranty Again, do not use this company Ruffin TransmissionIt is one thing to rip people off and not do the work, but to try and charge them again for the same work that is ridiculousThis guy wanted to charge me $to fix the transmission againThank goodness we took it to a reputable company that can give us the truth about what was done before and fix it By the way, nice of you to lie and make up all that about talking to a mechanic who suppose to take care of the vehicleThe people you talk to are a separate company and don't have anything to do with the maintenance of the vehicle, so they wouldn't have told you anything like you claim On top of all that learn how to write and spell Regards, [redacted] ***

I am sorry you feel this way I like to add to your claim why is it that the Trans wen I got Apart and you saw it completely dissamble and with lots of damage ( burnet up )Why would I do something like used parts this is not professional from a shop to sayThat it didn't get new parts just look at the date in the converter and I would be glad to show you the reciptsOf all the part that got replace, at this point is going to be the last response to your claimFrom my part I give you the benefit to have me take a look at it . I don't need to be insulted by sayings lies about my professionalism at my job I personally rebuild the transmission on your vehicle at time of fail I don't need to rip nobody of I have yrs experienceOn transmission rebuilding and have a long list of satisfied customers to be pinching parts I am Proude of my workAnd I don't need to do this to no customer.*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The work was done on 3/23/with a two year warrantyWe contacted 10/1/about the problemsThe first year the truck wasn't even being used It is only in the the last six months before the problems occurred did we switch the beds on the truck and use the truckAs for the weight, the original truck had a full box with a metal flooring and the truck was switched to a stake bed a significant reduction on weightThere was no over loading as these are work trucks and have a high capacityWe had the work done at another transmission company and they flat out said that this is scamRuffner transmission did not rebuild the transmission and that is why the transmission went out.
Do not use this company, he did not do a rebuild of the transmission, used parts from another vehicle and does not honor the warrantyWe had the work checked by a respectable company North County Transmission and they verified all this
Regards,** ***

yes I do remember this customer , I did come to see this vehicle to his place of work I personally ck the transmission and yes the fluid smell burnet at that time I spoke to another person that was in chargeand I explain the situation to him , the one person was a maintains
mechanic for the service vehicle, I ask him if this trans had ever been service the response was NEVER and also I notice that the NPR truck they had change the bedthey install a more capacity utility bed for that reason the transmission will be hotter then and I advice then that the possibility of transmission fail could be that the transmission got overheated and transmission cooler will get cloth upand it will be loosing fluid flow the mechanic there said that yes they over pack the truck with there merchandise .at that time I explain that I wanted to take the transmission apart for inspection and diagnosis the one gentleman had agreed with me and I fully explain to him that if transmission had got overheated for luck of lubrication it will be NOT cover under warrantyalso the invoice specifically said customer MUST SERVICE TRANSMISSION 24K MILES OR MONTHS FOR WARRANTY TO BE HONER WHICH EVER COME FIRST I AM SORRY BUT IT WAS HIS DICISION NOT TO COMPLAY WITH ME, I DID OFFER TO HELP WITH SOME LABOR IN CASE MY DIAGNOSIS WAS CORRECT the gentleman on the phone didn't want that to happened he wanted me to except full responsibility for the cost and repair .so sorry but I cant do that I am still happy to help if he has not done anything about it under one condition at this time I will not do any good will on any work performed or parts that it may need I will give him discount on the complete job if it turns out to be on him budgetif is something that the transmission failed do to the luck of workmanship then yes I take full responsibility but is been more then a yr so I don't think that's the case. thank you so much for getting in touch with me .. *** ***www.ruffnertrans.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The work was done on 3/23/13 with a two year warranty. We contacted 10/1/14 about the problems. The first year the truck wasn't even being used.  It is only in the the last six months before the problems occurred did we switch the beds on the truck and use the truck. As for the weight, the original truck had a full box with a metal flooring and the truck was switched to a stake bed a significant reduction on weight. There was no over loading as these are work trucks and have a high capacity. We had the work done at another transmission company and they flat out said that this is scam. Ruffner transmission did not rebuild the transmission and that is why the transmission went out. Do not use this company, he did not do a rebuild of the transmission, used parts from another vehicle and does not honor the warranty. We had the work checked by a respectable company North County Transmission and they verified all this.   
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First, you haven't made any offer to settle this. We were under time constraints and took it to another transmission company. They are the ones who were through their experience in the industry able to assess what was done to the transmission and the type of parts used to rebuild it. They stated through what they could see they could tell what parts were replaced and what parts from your invoice were new or used parts. You were caught providing a transmission fix instead of the rebuilding that you promised and I paid for.  On top of that you wanted to charge me again to do warranty work which should be covered under your warranty. The other transmission company confirmed that a complete rebuild would not require any servicing and this is just a ploy by you to get out of the warranty. Again, do not use this company Ruffin Transmission. It is one thing to rip people off and not do the work, but to try and charge them again for the same work that is ridiculous. This guy wanted to charge me $2500.00 to fix the transmission again. Thank goodness we took it to a reputable company that can give us the truth about what was done before and fix it.  By the way, nice of you to lie and make up all that about talking to a mechanic who suppose to take care of the vehicle. The people you talk to are a separate company and don't have anything to do with the maintenance of the vehicle, so they wouldn't have told you anything like you claim. On top of all that learn how to write and spell. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First, you haven't made any offer to settle this. We were under time constraints and took it to another transmission company. They are the ones who were through their experience in the industry able to assess what was done to the transmission and the type of parts used to rebuild it. They stated through what they could see they could tell what parts were replaced and what parts from your invoice were new or used parts. You were caught providing a transmission fix instead of the rebuilding that you promised and I paid for.  On top of that you wanted to charge me again to do warranty work which should be covered under your warranty. The other transmission company confirmed that a complete rebuild would not require any servicing and this is just a ploy by you to get out of the warranty. 
Again, do not use this company Ruffin Transmission. It is one thing to rip people off and not do the work, but to try and charge them again for the same work that is ridiculous. This guy wanted to charge me $2500.00 to fix the transmission again. Thank goodness we took it to a reputable company that can give us the truth about what was done before and fix it. 
 
By the way, nice of you to lie and make up all that about talking to a mechanic who suppose to take care of the vehicle. The people you talk to are a separate company and don't have anything to do with the maintenance of the vehicle, so they wouldn't have told you anything like you claim. 
On top of all that learn how to write and spell. 
Regards,[redacted]

yes I do remember this customer , I did come to see this vehicle to his place of work I personally ck the transmission and yes the fluid smell burnet at that time I spoke to another person that was in charge
and I explain the situation to him , the one person was a maintains...

 mechanic  for the service vehicle, I ask him if this trans had ever been service the response was NEVER  and also I notice that the NPR truck they had change the bedthey install a more capacity utility bed for that reason the transmission will be hotter then normal and I advice then that the possibility of transmission fail could be that the transmission got overheated and transmission cooler will get cloth up
and it will be loosing fluid flow . the mechanic there said that yes they over pack the truck with there merchandise .
at that time I explain that I wanted to take the transmission apart  for inspection and diagnosis the one gentleman had agreed with me and I fully explain to  him that if transmission had got overheated  for luck of lubrication it will be NOT cover under warranty
also the invoice  specifically said customer MUST SERVICE TRANSMISSION 24K MILES OR 12 MONTHS FOR WARRANTY TO BE HONER WHICH EVER COME FIRST 
I AM SORRY BUT IT WAS HIS DICISION NOT TO COMPLAY WITH ME,  I DID OFFER TO HELP WITH SOME LABOR IN CASE MY DIAGNOSIS WAS CORRECT
the gentleman on the phone didn't want that to happened he wanted me to except full responsibility for the cost and repair .
so sorry but I cant do that I am still happy to help if he has not done anything about it under one condition at this time I will not do any good will on any work performed or parts that it may need I will give him discount on the complete job if it turns out to be on him budget
if is something that the transmission failed do to the luck of workmanship then yes I take full responsibility but is been more then a yr so I don't think that's the case.
 thank you so much for getting in touch with me ..       
[redacted]
www.ruffnertrans.com

I am sorry you feel this way . I like to add to your claim why is it that the Trans wen I got 
Apart and you saw it completely dissamble and with lots of damage ( burnet up )
Why would I do something like used parts this is not professional from a shop to say
That it didn't get new parts just look at the date in the converter and I would be glad to show you the recipts
Of all the part that got replace, at this point is going to be the last response to your claim
From my part I give you the benefit to have me take a look at it . 
 I don't need to be insulted by sayings lies about my professionalism at my job 
I personally rebuild the transmission on your vehicle at time of fail I don't need to rip nobody of I have 25 yrs experience
On transmission rebuilding and have a long list of satisfied customers to be pinching parts I am Proude of my work
And I don't need to do this to no customer.
[redacted]

Review: Complainant took an Izuzu 2005 NPR to Ruffner Transmissions (RT) for diagnose of transmission. RT stated that the transmission needed a total rebuild. Complainant paid for a rebuild of transmission with 2yr unlimited mileage warranty, RT's invoice #1057 for $3006.35. Within warranty period and within mileage allotment said transmission failed. RT was contacted about the failure of the transmission. RT took a quick look at truck and transmission at Complainant's place of business, and said it would be an additional $2500 to repair. RT declined to honor the warranty of the original work stating the transmission had not been serviced. Under the terms of the invoice that the RT gave the Complainant it states that transmission must be serviced "one a year". A year did not go past before failure of transmission nor did the mileage. Only 5709 miles were put on the truck, so no servicing of vehicle was done.

Original service of vehicle 3/20/14, the first call about transmission failure 10/1/14. It took RT a couple of weeks to come see truck. When RT did look at the truck he commented that he was so busy, he would have to charge to fix the vehicle $2500.00.

Complainant had one company remove transmission and another repair the transmission on the bench as the vehicle was not drivable.

North County and Gear & Transmission (NCGT) repaired the transmission. NCGT stated that RT did not do a complete rebuild and the parts he did replace were used parts not new parts.

Complainant is only seeking the costs of repairing the transmission,even though, it is apparent that the original work was not a rebuilt transmission but only a repair. The amount of the invoice was confirmed by NCGT as could only be for a rebuilt transmission.

Complainant contacted the RT to do the warranty work. RT refused to do warranty work and said " sue me ".Desired Settlement: We are asking for the money paid to repair, remove, replace the transmission that the Ruffner Transmission did not do correctly. North County Gear and Transmission invoice $1380.00. G&K invoice $900. Total $2280.00

Business

Response:

yes I do remember this customer , I did come to see this vehicle to his place of work I personally ck the transmission and yes the fluid smell burnet at that time I spoke to another person that was in chargeand I explain the situation to him , the one person was a maintains mechanic for the service vehicle, I ask him if this trans had ever been service the response was NEVER and also I notice that the NPR truck they had change the bedthey install a more capacity utility bed for that reason the transmission will be hotter then normal and I advice then that the possibility of transmission fail could be that the transmission got overheated and transmission cooler will get cloth upand it will be loosing fluid flow . the mechanic there said that yes they over pack the truck with there merchandise .at that time I explain that I wanted to take the transmission apart for inspection and diagnosis the one gentleman had agreed with me and I fully explain to him that if transmission had got overheated for luck of lubrication it will be NOT cover under warrantyalso the invoice specifically said customer MUST SERVICE TRANSMISSION 24K MILES OR 12 MONTHS FOR WARRANTY TO BE HONER WHICH EVER COME FIRST I AM SORRY BUT IT WAS HIS DICISION NOT TO COMPLAY WITH ME, I DID OFFER TO HELP WITH SOME LABOR IN CASE MY DIAGNOSIS WAS CORRECT the gentleman on the phone didn't want that to happened he wanted me to except full responsibility for the cost and repair .so sorry but I cant do that I am still happy to help if he has not done anything about it under one condition at this time I will not do any good will on any work performed or parts that it may need I will give him discount on the complete job if it turns out to be on him budgetif is something that the transmission failed do to the luck of workmanship then yes I take full responsibility but is been more then a yr so I don't think that's the case. thank you so much for getting in touch with me .. [redacted]www.ruffnertrans.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The work was done on 3/23/13 with a two year warranty. We contacted 10/1/14 about the problems. The first year the truck wasn't even being used. It is only in the the last six months before the problems occurred did we switch the beds on the truck and use the truck. As for the weight, the original truck had a full box with a metal flooring and the truck was switched to a stake bed a significant reduction on weight. There was no over loading as these are work trucks and have a high capacity. We had the work done at another transmission company and they flat out said that this is scam. Ruffner transmission did not rebuild the transmission and that is why the transmission went out.