Subject: Re: Customer e-commerce experience
Priority: Date: Wednesday, July 15, 6:PM Size: KB
It now has been days and I know nothing about my order made on JulyIs it
yoru company does not care or is it you really don't have a company, customer
want to know?
---- [email protected] wrote:
> On July purchased buckles online with shipping totaling $Never got a
confirmation of any kind
>
> On July had to call, spoke with a man who had to look up the order for $
He then said you were awaiting one buckle and would ship my entire order when it
comes inI ask when I could expect it and was told "we will ship it when we get
it in." Ask if I could get an email confirmation of my order told we do not do
that
>
> I bought from your store because you honor heritage knowing there are many
other choices of similar style and qualityBut, given my experience as a
customer, I must convey I understand heritage is a thing to be respected, yet,
it is also a thing about the past and given you do business in the an area that
is the most Tech savvy place in Texas, even a good high school techie could
bring your ecommerce into this century which would likely pay for itself many
times over and raise customer confidence as to whom they are doing business
online with
>
> I was going to order more for my relatives from Thailand, who are big Western
and Native American lovers, but, this experience, which I hope turns out to be
delivered, left me wondering perhaps cow town's big shops are the place they
should spend their money instead
>
> With all due respect
update 7/called left info above at am....Credit card charged 7/Still nothingDo not do business with a 1950's ecommerce company if you expect any response
We had not purposely deceived this customer and since she was not satisfied with the product, we apologize and have offered to refund her. We have issued another return label UPS tracking # [redacted]
The customer had ordered a Star Shawl vest, which we did ship to her via UPS tracking # [redacted] 12/7/15. It was the correct item, she was not told it wasn't in stock, because it was. We did not make any substitutions. Customer contacted us and informed us that it did not look like what we...
advertised on our website. She was told that it could be returned and she would be credited for her purchase. We have never received the product, so of course a credit could not be made. Customer contacted us yesterday, extremely upset that we had not taken care of the issue. We informed her that we had not yet received the returned item and we could not issue a credit until the product had been returned, as a business owner herself I am sure this would be her protocol as well.. She was told that we would send her a return shipping label and upon receipt of the item she would be credited back for the product. We were informed that it was to late and she was going to report us to the Revdex.com, which she did. [redacted]
Complaint: [redacted]
I am rejecting this response because: THE COMPANY IS A LIE, THEY ARE ONLY SAYING THESE THINGS BECAUSE I TOLD THEM THAT I WAS GOING TO REPORT THEM TO Revdex.com, I WILL NEVER ORDER ANYTHING ELSE FROM THEM NOR ANYONE THAT I KNOW IT'S NOT THE MONEY BECAUSE I OWN THREE COMPANY IT THE PRINCIPLE OF IT AND THE WAY I WAS TALK TO AND DONE , OF COURSE THEY ARE NOT GOING TO ADMIT WHAT THEY DID BECAUSE THEY HAVE HAD COMPLAINTS ON THEM BEFORE , WHEN I TOLD THE WOMEN AT THE STORE THAT I WAS GOING TO REPORT THEM TO THE Revdex.com SHE GOT UPSET ABOUT IT YOUR COMPANY IS A SORRY PLACE TO SHOP IF THESE ARE THE THINGS THAT YOU ARE DOING TO MAKE A SALE.
Regards,
[redacted]
We received a order online 9/15/15 for 1 pair of " Buffalo Toe Sandal" in a size 8, for the amount of $29.95. We UPS the sandal in a size 8 on 9/23/15 tracking # [redacted]. He contacted us and returned the sandal which we received on 10/2/15. He then...
requested the size 7, Inventory may have shown that we had one in stock, however there are other orders that may have preceded his and it was sold to another customer. ( We have them on backorder). He contacted us 10/5/15 (Monday) after 5 PM Central time, demanding we overnight the sandal as he needed it the next day. We explained that we could not overnight the Sandal (he was not told that we could not afford it). even if we could have overnighted the item, it was to late to ship that day as the Post office and our shipper UPS have gone for the day. It would not have arrived on the 6th as he stated he needed it. He was offered numerous times that we would gladly refund his purchase, but he wanted the sandal that we could not provide in his time frame. Since he was shipped the size he had originally requested and he returned it, that our customer service was not at fault. He would have been sent the 2nd sandal as requested when it was available. He has been refunded and we are sorry for any inconnivennce to the customer.Tribal Impressions
I am the manager of a small business which includes myself and another employee. We received a call 1/5/15 which another employee spoke with the customer and informed her that it was over 30 days and she could not except her exchange, please note that this was the first occasion that we were...
informed of the product being returned! If she had left numerous other messages I was not aware of this. She was informed of the backorder so I am not sure why we were to contact her unless the item had arrived and was available to ship. Customer demanded that she speak with the manager and I was to call her. we are very busy, as we are a internet business. I return all phone calls after hrs, 5PM. She was very nice at first until I informed her that I was sorry but she exceeded the 30 day return policy stated on our website"[redacted].com" this is 30 day return policy which is for all customers, not just her.. However,if she noted on her store receipt that she was given at the time of purchase the return for store is 10 Days. She did not know for sure the date that her item had been received so I checked with our UPS tracking # [redacted] which indicated that the product was delivered 11/28/14 at their residence. At know time did I become disrespectful or rude. When she was informed that I could not except the return due to the length of time she became upset. I understand, but our policy is 30 days and she did have 30 days to return the item if it was defective. We have no issue in excepting the return if it is received within 30 days. It appears that if I would have excepted the return even if it was well over the 30 days I would not be explaining this to you!Thanks, [redacted]Tribal Impressions[redacted].com[redacted]Georgetown, TX [redacted]512 [redacted]
Subject: Re: Customer e-commerce experience
Priority: Date: Wednesday, July 15, 6:PM Size: KB
It now has been days and I know nothing about my order made on JulyIs it
yoru company does not care or is it you really don't have a company, customer
want to know?
---- [email protected] wrote:
> On July purchased buckles online with shipping totaling $Never got a
confirmation of any kind
>
> On July had to call, spoke with a man who had to look up the order for $
He then said you were awaiting one buckle and would ship my entire order when it
comes inI ask when I could expect it and was told "we will ship it when we get
it in." Ask if I could get an email confirmation of my order told we do not do
that
>
> I bought from your store because you honor heritage knowing there are many
other choices of similar style and qualityBut, given my experience as a
customer, I must convey I understand heritage is a thing to be respected, yet,
it is also a thing about the past and given you do business in the an area that
is the most Tech savvy place in Texas, even a good high school techie could
bring your ecommerce into this century which would likely pay for itself many
times over and raise customer confidence as to whom they are doing business
online with
>
> I was going to order more for my relatives from Thailand, who are big Western
and Native American lovers, but, this experience, which I hope turns out to be
delivered, left me wondering perhaps cow town's big shops are the place they
should spend their money instead
>
> With all due respect
update 7/called left info above at am....Credit card charged 7/Still nothingDo not do business with a 1950's ecommerce company if you expect any response
We had not purposely deceived this customer and since she was not satisfied with the product, we apologize and have offered to refund her. We have issued another return label UPS tracking # [redacted]
The customer had ordered a Star Shawl vest, which we did ship to her via UPS tracking # [redacted] 12/7/15. It was the correct item, she was not told it wasn't in stock, because it was. We did not make any substitutions. Customer contacted us and informed us that it did not look like what we...
advertised on our website. She was told that it could be returned and she would be credited for her purchase. We have never received the product, so of course a credit could not be made. Customer contacted us yesterday, extremely upset that we had not taken care of the issue. We informed her that we had not yet received the returned item and we could not issue a credit until the product had been returned, as a business owner herself I am sure this would be her protocol as well.. She was told that we would send her a return shipping label and upon receipt of the item she would be credited back for the product. We were informed that it was to late and she was going to report us to the Revdex.com, which she did. [redacted]
Complaint: [redacted]
I am rejecting this response because: THE COMPANY IS A LIE, THEY ARE ONLY SAYING THESE THINGS BECAUSE I TOLD THEM THAT I WAS GOING TO REPORT THEM TO Revdex.com, I WILL NEVER ORDER ANYTHING ELSE FROM THEM NOR ANYONE THAT I KNOW IT'S NOT THE MONEY BECAUSE I OWN THREE COMPANY IT THE PRINCIPLE OF IT AND THE WAY I WAS TALK TO AND DONE , OF COURSE THEY ARE NOT GOING TO ADMIT WHAT THEY DID BECAUSE THEY HAVE HAD COMPLAINTS ON THEM BEFORE , WHEN I TOLD THE WOMEN AT THE STORE THAT I WAS GOING TO REPORT THEM TO THE Revdex.com SHE GOT UPSET ABOUT IT YOUR COMPANY IS A SORRY PLACE TO SHOP IF THESE ARE THE THINGS THAT YOU ARE DOING TO MAKE A SALE.
Regards,
[redacted]
We received a order online 9/15/15 for 1 pair of " Buffalo Toe Sandal" in a size 8, for the amount of $29.95. We UPS the sandal in a size 8 on 9/23/15 tracking # [redacted]. He contacted us and returned the sandal which we received on 10/2/15. He then...
requested the size 7, Inventory may have shown that we had one in stock, however there are other orders that may have preceded his and it was sold to another customer. ( We have them on backorder). He contacted us 10/5/15 (Monday) after 5 PM Central time, demanding we overnight the sandal as he needed it the next day. We explained that we could not overnight the Sandal (he was not told that we could not afford it). even if we could have overnighted the item, it was to late to ship that day as the Post office and our shipper UPS have gone for the day. It would not have arrived on the 6th as he stated he needed it. He was offered numerous times that we would gladly refund his purchase, but he wanted the sandal that we could not provide in his time frame. Since he was shipped the size he had originally requested and he returned it, that our customer service was not at fault. He would have been sent the 2nd sandal as requested when it was available. He has been refunded and we are sorry for any inconnivennce to the customer.Tribal Impressions
I am the manager of a small business which includes myself and another employee. We received a call 1/5/15 which another employee spoke with the customer and informed her that it was over 30 days and she could not except her exchange, please note that this was the first occasion that we were...
informed of the product being returned! If she had left numerous other messages I was not aware of this. She was informed of the backorder so I am not sure why we were to contact her unless the item had arrived and was available to ship. Customer demanded that she speak with the manager and I was to call her. we are very busy, as we are a internet business. I return all phone calls after hrs, 5PM. She was very nice at first until I informed her that I was sorry but she exceeded the 30 day return policy stated on our website"[redacted].com" this is 30 day return policy which is for all customers, not just her.. However,if she noted on her store receipt that she was given at the time of purchase the return for store is 10 Days. She did not know for sure the date that her item had been received so I checked with our UPS tracking # [redacted] which indicated that the product was delivered 11/28/14 at their residence. At know time did I become disrespectful or rude. When she was informed that I could not except the return due to the length of time she became upset. I understand, but our policy is 30 days and she did have 30 days to return the item if it was defective. We have no issue in excepting the return if it is received within 30 days. It appears that if I would have excepted the return even if it was well over the 30 days I would not be explaining this to you!Thanks, [redacted]Tribal Impressions[redacted].com[redacted]Georgetown, TX [redacted]512 [redacted]