Worst customer service I have ever received. Owner is a blatant liar, and has no want or need to try and make sure the customer is happy. After calling to get my tracking number 14 business days after paying them, they didn't have that information. I then tried to cancel my order due to their negligence, and was told I couldn't because they had already shipped item, but didn't have shipping number. I was then told later that the owner had lied to me about the manager being gone and that he was the one who spoke with me and told me the only possible way I might get a refund was to refuse product after receiving it at my house. They refused to contact post office and put a stop on package, and refused to even give me their return policy. Contacted market commons and they deeply apologized to me and let me know the individual I spoke with was the owner of lease and had lied to me multiple times. Will never go to a small business to make a purchase like this ever again!
Worst customer service I have ever received. Owner is a blatant liar, and has no want or need to try and make sure the customer is happy. After calling to get my tracking number 14 business days after paying them, they didn't have that information. I then tried to cancel my order due to their negligence, and was told I couldn't because they had already shipped item, but didn't have shipping number. I was then told later that the owner had lied to me about the manager being gone and that he was the one who spoke with me and told me the only possible way I might get a refund was to refuse product after receiving it at my house. They refused to contact post office and put a stop on package, and refused to even give me their return policy. Contacted market commons and they deeply apologized to me and let me know the individual I spoke with was the owner of lease and had lied to me multiple times. Will never go to a small business to make a purchase like this ever again!