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Rug Doctor

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Rug Doctor Reviews (3)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I spoke to the doctor who treated Luna and in the from that I sent to camp bow wow does show that she was treated for canal cough they have it written in medical terms and underneath show what that medical term meanSo I'm going to resend it back to to them and high light again on the area that they did not understandIf not they can call the vca animal hospital in Newark Delaware and speack to the doctor then selfAnd yes I do want a refund of the that I paid for lying saying I never got back to them when I did

HelloThe charge in question is posted on August 30, from the Checking AccountThank you.*** ***

The dog owners did send in their vet bill for Luna after your first letter. We reviewed the bill details and on the last page the doctor wrote "not likely kennel cough". We sent them a letter thanking them for sending in their vet bill. However, the illness wasn't kennel cough and that we were sorry Luna was sick.These people have spent zero dollars at Camp Bow Wow. Luna was there for one day which was free. The incubation period for kennel cough is from 3 to 14 days before any symptoms are shown. Luna started coughing before 3 days had passed. Instead of making an appointment to see the vet they went in without one and it became an emergency visit which costs more. Also they signed a legal document, the Camper Application, which says we are not responsible for injury or illness to their dog. They signed it. See Item 10 on page 3.

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Address: 211 North Vine Street, Creston, Iowa, United States, 50801-2543

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