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Rug Shop And More Reviews (6)

Thank you for notifying us regarding this customer complaint [redacted] did in fact order a handmade area rug from our website Shortly after her order was placed in the fall of we were notified by the manufacturer that this item had been discontinued and any order of this product would now be considered custom and would require a lead time of at least months This is not uncommon in the area rug industry Our sales rep assured us the order will be processed in a timely manner When we reached out to [redacted] and gave her options, she chose to wait for the rug She really wanted the rug As some time had passed, we were then notified by the sales rep that the manufacturer was incurring labor issues and the order would require more time to produce Just recently, [redacted] requested a refund by way of original payment Our credit card processor would not allow this to happen because too much time had lapsed from the date of original purchase We then issued a refund via company check on 5/18/ Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meAfter an extended period of time to find resolution- the refund has finally been processedI would still not recommend this company, but this particular issue is resolved
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: It does fail to acknowledge the multiple emails and calls I made attempting to obtain an update on the status of the rugAdditionally, until I actually have received my refund check and can confirm it is legit, only then will I agree that the issue is resolvedI only heard back from the company after I made a complaint via social media, as my emails and phone messages had not been returned over multiple weeks'
Sincerely,
*** ***

I order an item from themI got order confirmation and wanted to know the delivery statusI contacted them many time by email and by phone but with no luckFinally, I got an email stating that the price came wrong from their system and I need to correct itIt was their mistake, then the bad communication and finally the request to change the priceI do not recommend them

Thank you for notifying us regarding this customer complaint.  [redacted] did in fact order a handmade area rug from our website.  Shortly after her order was placed in the fall of 2016 we were notified by the manufacturer that this item had been discontinued and any order of this product...

would now be considered custom and would require a lead time of at least 3 months.  This is not uncommon in the area rug industry.  Our sales rep assured us the order will be processed in a timely manner.  When we reached out to [redacted] and gave her options, she chose to wait for the rug.  She really wanted the rug.  As some time had passed, we were then notified by the sales rep that the manufacturer was incurring labor issues and the order would require more time to produce.  Just recently, [redacted] requested a refund by way of original payment.  Our credit card processor would not allow this to happen because too much time had lapsed from the date of original purchase.  We then issued a refund via company check on 5/18/17.  Thank you.

I am very pleased with my purchase from this rug store. They had a very wide selection of choices and the customer service was exceptional.

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Description: Carpet & Rug Dealers - New, Carpet & Rug Dealers - Persian/Oriental Rugs, Carpet & Rug Pads, Linings & Accessories, All Other Home Furnishings Stores (NAICS: 442299)

Address: 27 Danbury Rd, Wilton, Connecticut, United States, 06897-4405

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