Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The dealership is stating there is a " chuggle " in the torque converter that does not belong thereI made them aware of this and contrary to what the dealership statesI am not trying to " get rid " of the vehicleI am simply not happy with the performance as it is a mechanical issue that they are responsible forI want the truck fixed or traded in In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Ruge's Dealerships have been in business for over yearsWe pride ourselves on trust and credibility that the countless satisfied customers have relied on for many years We sold this Dodge Ram in November 2013, customer came in a month later, 12/**, with a check engine light which was misfire on cylinder cleared monitorsCustomer came in a few days later with a multiplte cylinder misfire, took care of the repairs and did a tune upCustomer came in January **, we replaced front pump converter and gave him a free oil changeCustomer returned May *, for shake, which was fixed at no charge and stated he was unhappy with the torque converter chuggleThe technician did not find anything to be mal-functioning at that timeThe customer decided he did not want the vehicleWe made him an offer to purchase back the vehicle taking into consideration miles driven and time since purchaseOver the next few months we tried to find a suitable replacement vehicle, he was not happy with anything we presented and did not show on a couple of occaisions to look at possible replacement vehicles I feel we have tried everything to satify this customerWe have gone above and beyond our NYS used car warranty responsibility Ruge's is deeply commited to making sure all of our customers are happy and well taken care of
Ruge's Dealerships have been in business for over yearsWe pride ourselves on trust and credibility that the countless satisfied customers have relied on for many years
We sold this Dodge Ram in November 2013, customer came in a month later, 12/**, with a check engine light which was
misfire on cylinder cleared monitorsCustomer came in a few days later with a multiplte cylinder misfire, took care of the repairs and did a tune upCustomer came in January **, we replaced front pump converter and gave him a free oil changeCustomer returned May *, for shake, which was fixed at no charge and stated he was unhappy with the torque converter chuggleThe technician did not find anything to be mal-functioning at that timeThe customer decided he did not want the vehicleWe made him an offer to purchase back the vehicle taking into consideration miles driven and time since purchaseOver the next few months we tried to find a suitable replacement vehicle, he was not happy with anything we presented and did not show on a couple of occaisions to look at possible replacement vehicles
I feel we have tried everything to satify this customerWe have gone above and beyond our NYS used car warranty responsibility
Ruge's is deeply commited to making sure all of our customers are happy and well taken care of
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The dealership is stating there is a " chuggle " in the torque converter that does not belong thereI made them aware of this and contrary to what the dealership statesI am not trying to " get rid " of the vehicleI am simply not happy with the performance as it is a mechanical issue that they are responsible forI want the truck fixed or traded in
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:At this time, I have not been contacted by Ruge Dodge regarding complaint ID ***.It is upsetting and disappointing to say the least that the dealership has not sought out an equitable resolution. The dealership making a statement that they have years of impeccable customer service has no bearing on this situation. The dealership has offered one other vehicle that I found online. That truck was a White Dodge Ram that was at their Subaru Location and had multiple cigarette burns throughout the front and rear of the passenger compartment, the check engine light was on for whatever reason and the back bed was rusted. It was in worse condition than the vehicle they sold me. The time they referenced that I missed a meeting with the dealership was when they sold a vehicle I was interested in from their Copake location. The dealership's *** *** wanted to sell me a new lease or vehicle, neither of which I can afford and was communicated to the dealership. I explained to the dealership I am trying to save for a house, the *** *** stated they don't care. That is none of their concern. They have stated multiple times that had other vehicles on the lot that " were too much truck for you ", meaning they cost too much. Lastly - the " CHUGGLE " that happens is not just at the moment the transmission is shifting up or down, meaning it does not last for just seconds. It can last miles at times within the speeds of to MPH. This has been clearly communicated by me to the *** *** and dealership's ***. The dealership did replace the torque converter and transmission oil pump in February of 2014 neither of which fixed the problem. This is an ongoing unresolved issue and is not a matter preference!I thought getting this agency involved would help the resolution process, unfortunately it has not. I just want a truck that does not shimmy or shake while driving it. Sincerely,*** ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The dealership is stating there is a " chuggle " in the torque converter that does not belong thereI made them aware of this and contrary to what the dealership statesI am not trying to " get rid " of the vehicleI am simply not happy with the performance as it is a mechanical issue that they are responsible forI want the truck fixed or traded in In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Ruge's Dealerships have been in business for over yearsWe pride ourselves on trust and credibility that the countless satisfied customers have relied on for many years We sold this Dodge Ram in November 2013, customer came in a month later, 12/**, with a check engine light which was misfire on cylinder cleared monitorsCustomer came in a few days later with a multiplte cylinder misfire, took care of the repairs and did a tune upCustomer came in January **, we replaced front pump converter and gave him a free oil changeCustomer returned May *, for shake, which was fixed at no charge and stated he was unhappy with the torque converter chuggleThe technician did not find anything to be mal-functioning at that timeThe customer decided he did not want the vehicleWe made him an offer to purchase back the vehicle taking into consideration miles driven and time since purchaseOver the next few months we tried to find a suitable replacement vehicle, he was not happy with anything we presented and did not show on a couple of occaisions to look at possible replacement vehicles I feel we have tried everything to satify this customerWe have gone above and beyond our NYS used car warranty responsibility Ruge's is deeply commited to making sure all of our customers are happy and well taken care of
Ruge's Dealerships have been in business for over yearsWe pride ourselves on trust and credibility that the countless satisfied customers have relied on for many years
We sold this Dodge Ram in November 2013, customer came in a month later, 12/**, with a check engine light which was
misfire on cylinder cleared monitorsCustomer came in a few days later with a multiplte cylinder misfire, took care of the repairs and did a tune upCustomer came in January **, we replaced front pump converter and gave him a free oil changeCustomer returned May *, for shake, which was fixed at no charge and stated he was unhappy with the torque converter chuggleThe technician did not find anything to be mal-functioning at that timeThe customer decided he did not want the vehicleWe made him an offer to purchase back the vehicle taking into consideration miles driven and time since purchaseOver the next few months we tried to find a suitable replacement vehicle, he was not happy with anything we presented and did not show on a couple of occaisions to look at possible replacement vehicles
I feel we have tried everything to satify this customerWe have gone above and beyond our NYS used car warranty responsibility
Ruge's is deeply commited to making sure all of our customers are happy and well taken care of
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The dealership is stating there is a " chuggle " in the torque converter that does not belong thereI made them aware of this and contrary to what the dealership statesI am not trying to " get rid " of the vehicleI am simply not happy with the performance as it is a mechanical issue that they are responsible forI want the truck fixed or traded in
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:At this time, I have not been contacted by Ruge Dodge regarding complaint ID ***.It is upsetting and disappointing to say the least that the dealership has not sought out an equitable resolution. The dealership making a statement that they have years of impeccable customer service has no bearing on this situation. The dealership has offered one other vehicle that I found online. That truck was a White Dodge Ram that was at their Subaru Location and had multiple cigarette burns throughout the front and rear of the passenger compartment, the check engine light was on for whatever reason and the back bed was rusted. It was in worse condition than the vehicle they sold me. The time they referenced that I missed a meeting with the dealership was when they sold a vehicle I was interested in from their Copake location. The dealership's *** *** wanted to sell me a new lease or vehicle, neither of which I can afford and was communicated to the dealership. I explained to the dealership I am trying to save for a house, the *** *** stated they don't care. That is none of their concern. They have stated multiple times that had other vehicles on the lot that " were too much truck for you ", meaning they cost too much. Lastly - the " CHUGGLE " that happens is not just at the moment the transmission is shifting up or down, meaning it does not last for just seconds. It can last miles at times within the speeds of to MPH. This has been clearly communicated by me to the *** *** and dealership's ***. The dealership did replace the torque converter and transmission oil pump in February of 2014 neither of which fixed the problem. This is an ongoing unresolved issue and is not a matter preference!I thought getting this agency involved would help the resolution process, unfortunately it has not. I just want a truck that does not shimmy or shake while driving it. Sincerely,*** ***