Initial Business Response /* (1000, 5, 2014/11/20) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@blautogroup.com
We have had multiple discussions with Mr*** regarding this issue since Janyary, and we would be glad to provide all of the emails, if
need beWe have gone above and beyond with our offer in an attempt to satisfy Mr*** with a gesture of good will
The following email was sent to Mr*** previously, and this is still our position:
Hello Mr***,
I've spoken to Mr*** regarding your concern and he has given me the approval to assist in your request pertaining to Question #We will replace the front flex pipe only at no charge to youThis is the exhaust pipe we needed to remove for the clutch replacementThis will be the last investment Elgin Toyota will make in your SolaraIf your vehicle should require further repairs (see email below regarding other convertor) or sensors we will not offer additional assistanceThe replacement of the converter will be contingent upon your agreement with our offerIf you would like to proceed with the repairs, please let me know the time and date you would like to schedule an appointmentWe have the parts in stock and should take less than hours to complete
Thank you in kind for the blessings and same to you sir
*** ***
Service & Parts Director
Elgin Toyota Scion
Initial Consumer Rebuttal /* (3000, 7, 2014/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Toyota Elgin,
The response from Service Manager Mr*** at the Toyota Elgin is not acceptable
It does reward Service Manager at the expense of customer
Requesting customer to pay for new check engine light which I did not have before service at Toyota Elgin is not acceptable
My insurance agent has advised me that Toyota Elgin is liable for the damage and I have the right to protect my car, my time and effort and receive payment for itThis is very common solution for customers used by insurance industry
I have returned my car Jan Tue for warranty work still leaking oil and asked about fixing new check engine light with no charge for meMy expectations were to get big job clutch replacement and repair oil leak done with no problemsIn return I have faced new problem check engine lightStatistically I had two open problems and one fixedThis means 2/which is 66% failure rate for serviceThis is high risk number for meYou had an opportunity to correct this on Jan I think you have missed this opportunityWhy this has happened to me? Is it because I gave permission to service my car at Toyota Elgin?
If I would know about how you are handling service problems as presented in your offer I would not give you permission to service my car on Jan 21,
I recommend to take your offer for a test drive with your wife, your boss, employee of Revdex.com, employee of *** *** office and internet users who read reviews
Will comments from above help you to understand what I am going through?
Is it worth to you to not pay $for the damage?
You have received OK from your manager to use $
Is it worth to you to not pay $for the difference?
Regards
Senior citizen
*** ***
Final Business Response /* (4000, 13, 2015/01/21) */
We have gone far above and beyond what would even be deemed reasonable in this situationOur response has not, and will not, change in this case
Final Consumer Response /* (4200, 15, 2015/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Toyota Elgin,
The response from Service Manager Mr*** at the Toyota Elgin is not acceptable
It does reward Service Manager at the expense of customer
Update
As of today 01/29/customer satisfaction rating for Toyota Elgin is at the level because no payments have been received to pay for the damage
Level is badLevel is very good when $paid
Can you improve your customer satisfaction rating?
Requesting customer to pay for new check engine light which I did not have before service at Toyota Elgin is not acceptable
My insurance agent has advised me that Toyota Elgin is liable for the damage and I have the right to protect my car, my time and effort and receive payment for it
This is very common solution for customers used by insurance industry
I have returned my car Jan Tue for warranty work still leaking oil and asked about fixing new check engine light with no charge for meMy expectations were to get big job clutch replacement and repair oil leak done with no problemsIn return I have faced new problem check engine lightStatistically I had two open problems and one fixedThis means 2/which is 66% failure rate for serviceThis is high risk number for meYou had an opportunity to correct this on Jan I think you have missed this opportunityWhy this has happened to me? Is it because I gave permission to service my car at Toyota Elgin?
If I would know about how you are handling service problems as presented in your offer I would not give you permission to service my car on Jan 21,
I recommend to take your offer for a test drive with your wife, your boss, employee of Revdex.com, employee of Lisa Madigan's office and internet users who read reviews
Will comments from above help you to understand what I am going through?
Is it worth to you to not pay $for the damage?
You have received OK from your manager to use $
Is it worth to you to not pay $for the difference?
Regards
Senior citizen
*** ***
Initial Business Response /* (1000, 5, 2014/11/12) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@blautogroup.com
We are sorry there was any confusion regarding the pricing of this vehicleWe offer, and present, additional coverage that
we believe is beneficial to the customer, but these are strictly optional, and that should have been made clearThis vehicle was certified in our auto group program, but was eligible for the full Toyota Certification, which comes with greater warranty coverage, and a more extensive list of reconditioning
The manager on duty at the time that spoke to Mr*** recalls discussing trade value, among other subjects, but was unaware of Mr***'s pricing concernsAgain, we apologize for not clearing that up at the time
Initial Consumer Rebuttal /* (3000, 7, 2014/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have images from the websites the business advertised on that clearly indicate the vehicle as Toyota certified used hybridThe salesman and sales manager were very aware of my pricing concerns because I told them as soon as they indicated certification was an additional cost that was not advertisedWhen asked what I needed I told them I was paying the advertised price for the car with certification and needed a fair trade in valueThat was very clear and the sales people involved should remember the sale attempt as of them was frustrated and walked away and the other was still trying to close the "deal" as I walked outWhen I called before visiting I was told this vehicle was certified and less than other similar vehicles because they bought it for less at an auction and it didn't need any reconditioningSteer clear of this business!
Final Business Response /* (4000, 11, 2014/12/05) */
Once again, we are very sorry about any confusion in our communications with Mr***As we previously stated, we believe that the vehicle was represented accurately, but if our staff failed to adequately address Mr***'s pricing concerns, we certainly apologizeIf Mr*** is still looking to purchase a used Toyota, I would be happy to personally assist in the transaction to ensure that there are no misunderstandingsWe strive to satisfy all of our customers and if Mr*** would like to contact me directly, I will make sure that he will receive excellent pricing for his purchase and his trade-in
Final Consumer Response /* (4200, 13, 2014/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Continuing to ignore the real problem of advertising
Initial Business Response /* (1000, 5, 2014/10/20) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@blautogroup.com
This customer filed a complaint with the AG office prior to sending to the Revdex.comWe have already responded to the AG with
complete signed documents from the customer, and clearly explained the transaction calculations
Initial Consumer Rebuttal /* (3000, 7, 2014/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will send the paper work to your office
Final Business Response /* (4000, 9, 2014/10/24) */
We have attempted multiple times to explain the breakdown of pricing to Mr***, and we would be glad to againAs I mentioned, we have already sent a response regarding this matter to the AG, clearly explaining the transaction, and copies of every signed document
Mr*** also has the right to cancel the extended warranties if he would like, but of course in doing so, he would lose the coverage of those warrantiesA check for the prorated amount would be sent to the finance company to reduce the principal balance of the loanAlthough the payment is not recalculated, it effectively would shorten the term of the loanIn other words, the loan would be paid off at an earlier dateHe would just need to contact us if he would like to do this
Initial Business Response /* (1000, 5, 2014/11/20) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@blautogroup.com
We have had multiple discussions with Mr*** regarding this issue since Janyary, and we would be glad to provide all of the emails, if
need beWe have gone above and beyond with our offer in an attempt to satisfy Mr*** with a gesture of good will
The following email was sent to Mr*** previously, and this is still our position:
Hello Mr***,
I've spoken to Mr*** regarding your concern and he has given me the approval to assist in your request pertaining to Question #We will replace the front flex pipe only at no charge to youThis is the exhaust pipe we needed to remove for the clutch replacementThis will be the last investment Elgin Toyota will make in your SolaraIf your vehicle should require further repairs (see email below regarding other convertor) or sensors we will not offer additional assistanceThe replacement of the converter will be contingent upon your agreement with our offerIf you would like to proceed with the repairs, please let me know the time and date you would like to schedule an appointmentWe have the parts in stock and should take less than hours to complete
Thank you in kind for the blessings and same to you sir
*** ***
Service & Parts Director
Elgin Toyota Scion
Initial Consumer Rebuttal /* (3000, 7, 2014/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Toyota Elgin,
The response from Service Manager Mr*** at the Toyota Elgin is not acceptable
It does reward Service Manager at the expense of customer
Requesting customer to pay for new check engine light which I did not have before service at Toyota Elgin is not acceptable
My insurance agent has advised me that Toyota Elgin is liable for the damage and I have the right to protect my car, my time and effort and receive payment for itThis is very common solution for customers used by insurance industry
I have returned my car Jan Tue for warranty work still leaking oil and asked about fixing new check engine light with no charge for meMy expectations were to get big job clutch replacement and repair oil leak done with no problemsIn return I have faced new problem check engine lightStatistically I had two open problems and one fixedThis means 2/which is 66% failure rate for serviceThis is high risk number for meYou had an opportunity to correct this on Jan I think you have missed this opportunityWhy this has happened to me? Is it because I gave permission to service my car at Toyota Elgin?
If I would know about how you are handling service problems as presented in your offer I would not give you permission to service my car on Jan 21,
I recommend to take your offer for a test drive with your wife, your boss, employee of Revdex.com, employee of *** *** office and internet users who read reviews
Will comments from above help you to understand what I am going through?
Is it worth to you to not pay $for the damage?
You have received OK from your manager to use $
Is it worth to you to not pay $for the difference?
Regards
Senior citizen
*** ***
Final Business Response /* (4000, 13, 2015/01/21) */
We have gone far above and beyond what would even be deemed reasonable in this situationOur response has not, and will not, change in this case
Final Consumer Response /* (4200, 15, 2015/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Toyota Elgin,
The response from Service Manager Mr*** at the Toyota Elgin is not acceptable
It does reward Service Manager at the expense of customer
Update
As of today 01/29/customer satisfaction rating for Toyota Elgin is at the level because no payments have been received to pay for the damage
Level is badLevel is very good when $paid
Can you improve your customer satisfaction rating?
Requesting customer to pay for new check engine light which I did not have before service at Toyota Elgin is not acceptable
My insurance agent has advised me that Toyota Elgin is liable for the damage and I have the right to protect my car, my time and effort and receive payment for it
This is very common solution for customers used by insurance industry
I have returned my car Jan Tue for warranty work still leaking oil and asked about fixing new check engine light with no charge for meMy expectations were to get big job clutch replacement and repair oil leak done with no problemsIn return I have faced new problem check engine lightStatistically I had two open problems and one fixedThis means 2/which is 66% failure rate for serviceThis is high risk number for meYou had an opportunity to correct this on Jan I think you have missed this opportunityWhy this has happened to me? Is it because I gave permission to service my car at Toyota Elgin?
If I would know about how you are handling service problems as presented in your offer I would not give you permission to service my car on Jan 21,
I recommend to take your offer for a test drive with your wife, your boss, employee of Revdex.com, employee of Lisa Madigan's office and internet users who read reviews
Will comments from above help you to understand what I am going through?
Is it worth to you to not pay $for the damage?
You have received OK from your manager to use $
Is it worth to you to not pay $for the difference?
Regards
Senior citizen
*** ***
Initial Business Response /* (1000, 5, 2014/11/12) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@blautogroup.com
We are sorry there was any confusion regarding the pricing of this vehicleWe offer, and present, additional coverage that
we believe is beneficial to the customer, but these are strictly optional, and that should have been made clearThis vehicle was certified in our auto group program, but was eligible for the full Toyota Certification, which comes with greater warranty coverage, and a more extensive list of reconditioning
The manager on duty at the time that spoke to Mr*** recalls discussing trade value, among other subjects, but was unaware of Mr***'s pricing concernsAgain, we apologize for not clearing that up at the time
Initial Consumer Rebuttal /* (3000, 7, 2014/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have images from the websites the business advertised on that clearly indicate the vehicle as Toyota certified used hybridThe salesman and sales manager were very aware of my pricing concerns because I told them as soon as they indicated certification was an additional cost that was not advertisedWhen asked what I needed I told them I was paying the advertised price for the car with certification and needed a fair trade in valueThat was very clear and the sales people involved should remember the sale attempt as of them was frustrated and walked away and the other was still trying to close the "deal" as I walked outWhen I called before visiting I was told this vehicle was certified and less than other similar vehicles because they bought it for less at an auction and it didn't need any reconditioningSteer clear of this business!
Final Business Response /* (4000, 11, 2014/12/05) */
Once again, we are very sorry about any confusion in our communications with Mr***As we previously stated, we believe that the vehicle was represented accurately, but if our staff failed to adequately address Mr***'s pricing concerns, we certainly apologizeIf Mr*** is still looking to purchase a used Toyota, I would be happy to personally assist in the transaction to ensure that there are no misunderstandingsWe strive to satisfy all of our customers and if Mr*** would like to contact me directly, I will make sure that he will receive excellent pricing for his purchase and his trade-in
Final Consumer Response /* (4200, 13, 2014/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Continuing to ignore the real problem of advertising
Initial Business Response /* (1000, 5, 2014/10/20) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@blautogroup.com
This customer filed a complaint with the AG office prior to sending to the Revdex.comWe have already responded to the AG with
complete signed documents from the customer, and clearly explained the transaction calculations
Initial Consumer Rebuttal /* (3000, 7, 2014/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will send the paper work to your office
Final Business Response /* (4000, 9, 2014/10/24) */
We have attempted multiple times to explain the breakdown of pricing to Mr***, and we would be glad to againAs I mentioned, we have already sent a response regarding this matter to the AG, clearly explaining the transaction, and copies of every signed document
Mr*** also has the right to cancel the extended warranties if he would like, but of course in doing so, he would lose the coverage of those warrantiesA check for the prorated amount would be sent to the finance company to reduce the principal balance of the loanAlthough the payment is not recalculated, it effectively would shorten the term of the loanIn other words, the loan would be paid off at an earlier dateHe would just need to contact us if he would like to do this