Initial Business Response /* (1000, 5, 2014/11/20) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@blautogroup.com
We have had multiple discussions with Mr. [redacted] regarding this issue since Janyary, and we would be glad to provide all of the emails, if...
need be. We have gone above and beyond with our offer in an attempt to satisfy Mr. [redacted] with a gesture of good will.
The following email was sent to Mr. [redacted] previously, and this is still our position:
Hello Mr. [redacted],
I've spoken to Mr. [redacted] regarding your concern and he has given me the approval to assist in your request pertaining to Question #3. We will replace the front flex pipe only at no charge to you. This is the exhaust pipe we needed to remove for the clutch replacement. This will be the last investment Elgin Toyota will make in your 2001 Solara. If your vehicle should require further repairs (see email below regarding other convertor) or sensors we will not offer additional assistance. The replacement of the converter will be contingent upon your agreement with our offer. If you would like to proceed with the repairs, please let me know the time and date you would like to schedule an appointment. We have the parts in stock and should take less than 2 hours to complete.
Thank you in kind for the blessings and same to you sir.
[redacted]
Service & Parts Director
Elgin Toyota Scion
Initial Consumer Rebuttal /* (3000, 7, 2014/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Toyota Elgin,
The response from Service Manager Mr. [redacted] at the Toyota Elgin is not acceptable.
It does reward Service Manager at the expense of customer.
Requesting customer to pay for new check engine light which I did not have before service at Toyota Elgin is not acceptable.
My insurance agent has advised me that Toyota Elgin is liable for the damage and I have the right to protect my car, my time and effort and receive payment for it. This is very common solution for customers used by insurance industry.
I have returned my car Jan 28 Tue for warranty work still leaking oil and asked about fixing new check engine light with no charge for me. My expectations were to get big job clutch replacement and repair oil leak done with no problems. In return I have faced new problem check engine light. Statistically I had two open problems and one fixed. This means 2/3 which is 66% failure rate for service. This is high risk number for me. You had an opportunity to correct this on Jan 28. I think you have missed this opportunity. Why this has happened to me? Is it because I gave permission to service my car at Toyota Elgin?
If I would know about how you are handling service problems as presented in your offer I would not give you permission to service my car on Jan 21, 2014.
I recommend to take your offer for a test drive with your wife, your boss, employee of Revdex.com, employee of [redacted] office and internet users who read reviews.
Will comments from above help you to understand what I am going through?
Is it worth to you to not pay $2300 for the damage?
You have received OK from your manager to use $1600.
Is it worth to you to not pay $700 for the difference?
Regards
Senior citizen
[redacted]
Final Business Response /* (4000, 13, 2015/01/21) */
We have gone far above and beyond what would even be deemed reasonable in this situation. Our response has not, and will not, change in this case.
Final Consumer Response /* (4200, 15, 2015/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Toyota Elgin,
The response from Service Manager Mr. [redacted] at the Toyota Elgin is not acceptable.
It does reward Service Manager at the expense of customer.
Update.
As of today 01/29/2015 customer satisfaction rating for Toyota Elgin is at the level 0 because no payments have been received to pay for the damage.
Level 0 is bad. Level 100 is very good when $2300 paid.
Can you improve your customer satisfaction rating?
Requesting customer to pay for new check engine light which I did not have before service at Toyota Elgin is not acceptable.
My insurance agent has advised me that Toyota Elgin is liable for the damage and I have the right to protect my car, my time and effort and receive payment for it.
This is very common solution for customers used by insurance industry.
I have returned my car Jan 28 Tue for warranty work still leaking oil and asked about fixing new check engine light with no charge for me. My expectations were to get big job clutch replacement and repair oil leak done with no problems. In return I have faced new problem check engine light. Statistically I had two open problems and one fixed. This means 2/3 which is 66% failure rate for service. This is high risk number for me. You had an opportunity to correct this on Jan 28. I think you have missed this opportunity. Why this has happened to me? Is it because I gave permission to service my car at Toyota Elgin?
If I would know about how you are handling service problems as presented in your offer I would not give you permission to service my car on Jan 21, 2014.
I recommend to take your offer for a test drive with your wife, your boss, employee of Revdex.com, employee of Lisa Madigan's office and internet users who read reviews.
Will comments from above help you to understand what I am going through?
Is it worth to you to not pay $2300 for the damage?
You have received OK from your manager to use $1600.
Is it worth to you to not pay $700 for the difference?
Regards
Senior citizen
[redacted]
Initial Business Response /* (1000, 5, 2014/10/20) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@blautogroup.com
This customer filed a complaint with the AG office prior to sending to the Revdex.com. We have already responded to the AG with...
complete signed documents from the customer, and clearly explained the transaction calculations.
Initial Consumer Rebuttal /* (3000, 7, 2014/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will send the paper work to your office.
Final Business Response /* (4000, 9, 2014/10/24) */
We have attempted multiple times to explain the breakdown of pricing to Mr. [redacted], and we would be glad to again. As I mentioned, we have already sent a response regarding this matter to the AG, clearly explaining the transaction, and copies of every signed document.
Mr. [redacted] also has the right to cancel the extended warranties if he would like, but of course in doing so, he would lose the coverage of those warranties. A check for the prorated amount would be sent to the finance company to reduce the principal balance of the loan. Although the payment is not recalculated, it effectively would shorten the term of the loan. In other words, the loan would be paid off at an earlier date. He would just need to contact us if he would like to do this.
Initial Business Response /* (1000, 5, 2014/11/20) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@blautogroup.com
We have had multiple discussions with Mr. [redacted] regarding this issue since Janyary, and we would be glad to provide all of the emails, if...
need be. We have gone above and beyond with our offer in an attempt to satisfy Mr. [redacted] with a gesture of good will.
The following email was sent to Mr. [redacted] previously, and this is still our position:
Hello Mr. [redacted],
I've spoken to Mr. [redacted] regarding your concern and he has given me the approval to assist in your request pertaining to Question #3. We will replace the front flex pipe only at no charge to you. This is the exhaust pipe we needed to remove for the clutch replacement. This will be the last investment Elgin Toyota will make in your 2001 Solara. If your vehicle should require further repairs (see email below regarding other convertor) or sensors we will not offer additional assistance. The replacement of the converter will be contingent upon your agreement with our offer. If you would like to proceed with the repairs, please let me know the time and date you would like to schedule an appointment. We have the parts in stock and should take less than 2 hours to complete.
Thank you in kind for the blessings and same to you sir.
[redacted]
Service & Parts Director
Elgin Toyota Scion
Initial Consumer Rebuttal /* (3000, 7, 2014/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Toyota Elgin,
The response from Service Manager Mr. [redacted] at the Toyota Elgin is not acceptable.
It does reward Service Manager at the expense of customer.
Requesting customer to pay for new check engine light which I did not have before service at Toyota Elgin is not acceptable.
My insurance agent has advised me that Toyota Elgin is liable for the damage and I have the right to protect my car, my time and effort and receive payment for it. This is very common solution for customers used by insurance industry.
I have returned my car Jan 28 Tue for warranty work still leaking oil and asked about fixing new check engine light with no charge for me. My expectations were to get big job clutch replacement and repair oil leak done with no problems. In return I have faced new problem check engine light. Statistically I had two open problems and one fixed. This means 2/3 which is 66% failure rate for service. This is high risk number for me. You had an opportunity to correct this on Jan 28. I think you have missed this opportunity. Why this has happened to me? Is it because I gave permission to service my car at Toyota Elgin?
If I would know about how you are handling service problems as presented in your offer I would not give you permission to service my car on Jan 21, 2014.
I recommend to take your offer for a test drive with your wife, your boss, employee of Revdex.com, employee of [redacted] office and internet users who read reviews.
Will comments from above help you to understand what I am going through?
Is it worth to you to not pay $2300 for the damage?
You have received OK from your manager to use $1600.
Is it worth to you to not pay $700 for the difference?
Regards
Senior citizen
[redacted]
Final Business Response /* (4000, 13, 2015/01/21) */
We have gone far above and beyond what would even be deemed reasonable in this situation. Our response has not, and will not, change in this case.
Final Consumer Response /* (4200, 15, 2015/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Toyota Elgin,
The response from Service Manager Mr. [redacted] at the Toyota Elgin is not acceptable.
It does reward Service Manager at the expense of customer.
Update.
As of today 01/29/2015 customer satisfaction rating for Toyota Elgin is at the level 0 because no payments have been received to pay for the damage.
Level 0 is bad. Level 100 is very good when $2300 paid.
Can you improve your customer satisfaction rating?
Requesting customer to pay for new check engine light which I did not have before service at Toyota Elgin is not acceptable.
My insurance agent has advised me that Toyota Elgin is liable for the damage and I have the right to protect my car, my time and effort and receive payment for it.
This is very common solution for customers used by insurance industry.
I have returned my car Jan 28 Tue for warranty work still leaking oil and asked about fixing new check engine light with no charge for me. My expectations were to get big job clutch replacement and repair oil leak done with no problems. In return I have faced new problem check engine light. Statistically I had two open problems and one fixed. This means 2/3 which is 66% failure rate for service. This is high risk number for me. You had an opportunity to correct this on Jan 28. I think you have missed this opportunity. Why this has happened to me? Is it because I gave permission to service my car at Toyota Elgin?
If I would know about how you are handling service problems as presented in your offer I would not give you permission to service my car on Jan 21, 2014.
I recommend to take your offer for a test drive with your wife, your boss, employee of Revdex.com, employee of Lisa Madigan's office and internet users who read reviews.
Will comments from above help you to understand what I am going through?
Is it worth to you to not pay $2300 for the damage?
You have received OK from your manager to use $1600.
Is it worth to you to not pay $700 for the difference?
Regards
Senior citizen
[redacted]
Initial Business Response /* (1000, 5, 2014/10/20) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@blautogroup.com
This customer filed a complaint with the AG office prior to sending to the Revdex.com. We have already responded to the AG with...
complete signed documents from the customer, and clearly explained the transaction calculations.
Initial Consumer Rebuttal /* (3000, 7, 2014/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will send the paper work to your office.
Final Business Response /* (4000, 9, 2014/10/24) */
We have attempted multiple times to explain the breakdown of pricing to Mr. [redacted], and we would be glad to again. As I mentioned, we have already sent a response regarding this matter to the AG, clearly explaining the transaction, and copies of every signed document.
Mr. [redacted] also has the right to cancel the extended warranties if he would like, but of course in doing so, he would lose the coverage of those warranties. A check for the prorated amount would be sent to the finance company to reduce the principal balance of the loan. Although the payment is not recalculated, it effectively would shorten the term of the loan. In other words, the loan would be paid off at an earlier date. He would just need to contact us if he would like to do this.