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Ruggle's World Of Auto Body

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Ruggle's World Of Auto Body Reviews (2)

To whom it may concern,My Name is [redacted] and I own [redacted] World of Autobody we received a letter from you regarding a complaint ID # [redacted] from Mr. [redacted].  Mr [redacted] was referred to us from [redacted]  from [redacted]'s Auto. Myself, [redacted] and Mr. [redacted] met...

and discussed what needed to be repaired on Mr. [redacted]s Saab. There was never an agreement to do a complete paint job on his car. The agreement was to fix some dents, bumper, Right headlight, bumper molding, paint hood, paint left fender, paint right fender and paint the quarter panel on the left side. We agreed to fix all those spots also buff out some spots and brush touch a few scratches We repaired the car to that agreement. The car was dropped off on a week that I was out of town, so the car sat until the following week when I returned. We had the car for roughly two weeks due to Mr. [redacted] stating he was not in a hurry.  The job was completed ancl Mr. [redacted] picked up his car had it for a while and then he took it to Mr. [redacted] with a complaint that a dent was not fixed on the roof of his car. Mr. [redacted] then called me to tell me Mr. [redacted] had a complaint in which I told them to send it back to me and I would take care of it even though it was not in the agreement. The dent was fixed and Mr. [redacted] came to inspect it before the car left he stated he was very happy with it and asked if I would do more work to it in the future and took the vehicle. I called Mr. [redacted] told him that the situation was handled and Mr, [redacted] was happy. Mr. [redacted] did not inform you that after the Saab was done he brought me a second vehicle (blue dodge truck ) to my bodyshop to get repaired due to an accident he was involved in.  Which was repaired and he was happy with the work done.  I have been in business for 24 years and have never had a complaint like this before. If a customer has an issue with any work done I make it right . I have a contract with all of the ontario county vehicles and state trooper vehicles .If there was a problem with my business i would not be able to hold those contracts year after year. I have received numerous amounts of threats ancl vulgar voicemails from Mr. [redacted] that i have saved. It is with great grief and disbelief that I have received this complaint from Mr.[redacted] because I have a very credible name here in Ontario County. If you need any additional information please contact me at ###-###-####. Thank you for your time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does NOT resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Miss [redacted], I am replying in regards to Mr. [redacted] response. First off who charges someone EIGHT THOUSAND DOLLARS for a touch up job? Second who would be foolish enough to pay that amount?? As for my (Blue Dodge Truck) which I mentioned in complaint he over charged me in that case as well, sence he wants to bring it up. [redacted] keep the Ins check PLUS I had to pay another Hundred bucks for buffing, not even a total buff job. As for his county accounts, great for him, guess it pays to know people. As for the "dents" they are still on vehicle (Saab). Now for my harsh voicemails he saved I am obviously not happy with his work. Correct? Also note the Times he and his buddy's harassed me when I brought Saab in due to complaint. The truth of the matter is this guy is a TOTAL crook, and I am a unsatisfied CUSTOMER. I also have several print outs from body shops stating the flaws and and proper prices. Again who pays that much for a half as paint job? Not satisfied with [redacted] reply!  Thanks

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Address: 3037 Mustang Dr, Grapevine, Texas, United States, 76051-5937

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