Rugh's Remodeling & Restoration, LLC

To Whom it may concern,My name is [redacted] *** owner of the company I spoke with [redacted] yesterday this whole dispute is she hired our interior painting guy after we completed all the work in our contract and had him do some work for her she admitted to us on the phone yesterday that what she was talking about had nothing to do with Rugh's Remodeling I still offered to come out and fix the problem and she refused to let us come out and do whatever it was she wanted doneIt would be great if u could call [redacted] and ask her if everything that was in The Rughs Remodeling contract was completed and she should tell you the truth because the accusations are false.Any questions or concerns please call ###-###-####Sincerely, [redacted] ***

In every way does Rugh's Remodeling strive for the best experience possible for all of our consumersWe truly take pride in all we do and have always tried our best to resolve the hand full of complaints over the yearsWith averaging roofing systems per year and in the thousands in our companies life, very few times has any problems with our customers occurredWith the H [redacted] job we were here from beginning to end trying to restore the home to its pre storm conditionWe inspected it and handled the claims process to ensure the homeowner would be correctly recovered by her insurance companyWe go over our product line and process and then pick colors with the homeowner to begin the scheduling and build processIn this case the consumer had specific days she wanted the build to happen on so we tried to appease her in every wayWhen dealing with the insurance companies our estimates and product quality is based off of what is existing on the homeWe provided the consumer with a [redacted] Oakridge laminated dimensional shingle which is considered a year shingle with amazing warranty and specsThe first day went off like any other build, we wrapped up shop and looked forward to getting back out the next day to continue progress and get completedUnfortunately mother nature has its own game plan and decided that a percent chance of rain through the evening meant pour buckets of rain through the early amFortunately we had the home weathered in and didn't result in the home being damaged insideWe worked through that the morning of the second day with the homeowner and got back busyThe roof got completed and next we did the gutter systemI received a call from T**i happy and thankful that we got through this occurrence as a teamAt this time we hadn't received any form of down payment due to the homeowners request for an immediate installation and the insurance check needing to be endorsed by her mortgage companyWhich is not uncommon for us to provide work in advance of being a depositWeeks went by and MsH [redacted] became very difficult to get ahold of and not one complaint since the buildOnce it came to the time that our right as a company to place a lien was almost up I reached out letting her know that it would be happening and that in no way was this against her or a case of not thinking she would pay, but step that was necessary to protect my businessShe understood and still no complaint of any kindThen she reached out with several problems and wanted resolutionShe told me she hired several companies to inspect her roof and there were issuesI asked for copies of them and pics so we could review and resolve or for myself to come personally and inspect everything and go from thereShe told me no one would be getting on her roof until spring because we were now several months past installation and the middle of the worst winter on record in plus years(which to my knowledge the roof did its job through)So I said ok we will wait until thenShe messaged me that I was being notified that myself or anyone affiliated with Rugh's Remodeling were not allowed on her propertyWe are more then happy to come out and resolve any issues that may be presentAll it takes is a phone call and some schedulingIn no way does Rugh's Remodeling stand for nor allow corners to be cutIf something was then it will be resolved the best way humanely possibleMs H [redacted] continues to defame my companies character through out social media and other avenuesWe at Rugh's have never been sued for roofing or any kind of home remodeling issuesWe strive for the best and will continue to do soLet me know when further action or resolution is needed

This issue has been resolved

We have already told her we would get the problem taken care of as long as she will let us come out I will contact her after the first of the year and schedule a time to do it as I am out of state right now.Sincerely,*** ***

In every way does Rugh's Remodeling strive for the best experience possible for all of our consumersWe truly take pride in all we do and have always tried our best to resolve the hand full of complaints over the yearsWith averaging roofing systems per year and in the thousands in our
companies life, very few times has any problems with our customers occurredWith the H*** job we were here from beginning to end trying to restore the home to its pre storm conditionWe inspected it and handled the claims process to ensure the homeowner would be correctly recovered by her insurance companyWe go over our product line and process and then pick colors with the homeowner to begin the scheduling and build processIn this case the consumer had specific days she wanted the build to happen on so we tried to appease her in every wayWhen dealing with the insurance companies our estimates and product quality is based off of what is existing on the homeWe provided the consumer with a *** *** Oakridge laminated dimensional shingle which is considered a year shingle with amazing warranty and specsThe first day went off like any other build, we wrapped up shop and looked forward to getting back out the next day to continue progress and get completedUnfortunately mother nature has its own game plan and decided that a percent chance of rain through the evening meant pour buckets of rain through the early amFortunately we had the home weathered in and didn't result in the home being damaged insideWe worked through that the morning of the second day with the homeowner and got back busyThe roof got completed and next we did the gutter systemI received a call from T**i happy and thankful that we got through this occurrence as a teamAt this time we hadn't received any form of down payment due to the homeowners request for an immediate installation and the insurance check needing to be endorsed by her mortgage companyWhich is not uncommon for us to provide work in advance of being a depositWeeks went by and MsH*** became very difficult to get ahold of and not one complaint since the buildOnce it came to the time that our right as a company to place a lien was almost up I reached out letting her know that it would be happening and that in no way was this against her or a case of not thinking she would pay, but step that was necessary to protect my businessShe understood and still no complaint of any kindThen she reached out with several problems and wanted resolutionShe told me she hired several companies to inspect her roof and there were issuesI asked for copies of them and pics so we could review and resolve or for myself to come personally and inspect everything and go from thereShe told me no one would be getting on her roof until spring because we were now several months past installation and the middle of the worst winter on record in plus years(which to my knowledge the roof did its job through)So I said ok we will wait until thenShe messaged me that I was being notified that myself or anyone affiliated with Rugh's Remodeling were not allowed on her propertyWe are more then happy to come out and resolve any issues that may be presentAll it takes is a phone call and some schedulingIn no way does Rugh's Remodeling stand for nor allow corners to be cutIf something was then it will be resolved the best way humanely possibleMs H*** continues to defame my companies character through out social media and other avenuesWe at Rugh's have never been sued for roofing or any kind of home remodeling issuesWe strive for the best and will continue to do soLet me know when further action or resolution is needed

I did not speak with *** *** I spoke with his brother, *** *** on Tuesday, November 4, who was very rude to me, and continually interrupted me He went so far as to accuse me of being a "spiteful woman" I ended up hanging up on him due to his abuse I feel that, if I were a man or not a single woman, he would have treated me differently - instead, I feel he tried to intimidate me As of 10:PM on July , the contractor provided by Rugh's Remodeling, *** ***, had not completed the work, leaving an area on one wall that was patched, but not finish sanded, primed or painted Knowing *** had weekend plans with his family, I told *** I would finish it In addition, my daughter and I helped *** remove and load his equipment and we did the interior clean up The following week, *** *** came to my house to check the interior repairs and he said the unfinished work was "unacceptable and the he would send someone out to finish it" Time went by, and I made contact several times with *** who eventually sent "***" out to finish the patch and to touch up the ceiling paint where *** had hit it with the sidewall paint.At the time, I told *** that the wall had to be primed before it was painted He told me that "coats of paint would cover and be fine" He also touched up the ceiling The two coats of paint did not cover the repairs; the ceiling paint did not match.As far as the Rugh Brother's assertion that I contracted directly with *** ***, he was the person provided by Rugh's Remodeling to do interior repairs to my residence - repainting ceilings in bedrooms due to water damage and repairs to and painting the ceiling in the great room, also due to water damage While *** was there, I spoke with him about the possibility of re-painting my great room *** quoted me a price; subsequently he discovered there was water damage to the walls in the great room, reported same to ***, who then filed a supplement with my insurance company for additional scope of work, which was then approved by my insurance company Since I had already "discussed" *** painting the great room, *** told me to pay him the $he quoted and then deduct that from my final payment to Rugh's Remodeling My insurance allowed $for the painting of the great room, a part of which is the wall under dispute I paid *** *** $for the painting and provided the paint at a cost of $147.73, both of which I deducted, with ***'s approval, from the final payment due I paid a total of $out of pocket, insurance allowed $1441.80, for a net profit to Rugh's of $on the great room portion of the job.I called ***'s cell phone on Thursday, October and left a message stating that I wanted the work completed by Friday, October or I would file a complaint with the Revdex.com Not hearing from him, I did so on Monday, November 3.Also, I was supposed to receive a written warranty on the roof, which I have not received I have called *** Rugh's cell phone repeatedly to schedule completion Since August, he has not answered my calls and I have left voice mail Neither has he returned my phone calls His cell phone number is the number on his business card and prior to that, I had no problem with him answering or returning my calls Last Tuesday when *** called me at my office, he stated that I had not called him, he did not have any messages from me, nor did he have any missed calls I think if his cell phone bills were reviewed, it would show many calls from my office number, ###-###-#### or my home phone number, ###-###-####.Seven minutes after ***'s phone call to me Tuesday, November 4, he had *** *** call me *** said that he thought I agreed that I was going to finish the work I told him that *** made the decision to send *** out and *** replied that *** had accepted responsibility for the work by sending *** out He offered to come and do the finish work I was so upset by ***'s phone call and told him no, that it was not up to him at that point He gave me his phone number and told me to call him if I changed my mind.Sincerely,
*** ***

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

To Whom it may concern,My name is *** *** owner of the company I spoke with *** *** yesterday this whole dispute is she hired our interior painting guy after we completed all the work in our contract and had him do some work for her she admitted to us on the phone yesterday that
what she was talking about had nothing to do with Rugh's Remodeling I still offered to come out and fix the problem and she refused to let us come out and do whatever it was she wanted doneIt would be great if u could call *** and ask her if everything that was in The Rughs Remodeling contract was completed and she should tell you the truth because the accusations are false.Any questions or concerns please call ###-###-####Sincerely,*** ***

Attached, you will find copies of both the insurance supplement for payment of the insurance claim for the roof and interior repairs and the deductions for what I paid out of pocket for the painting, at *** Rugh's request Again, this is insurance work, not privately contracted work as the Rugh Brothers continue to claim.Again, I will restate, I was so upset by my telephone treatment by *** Rugh on November 4, that I told *** *** seven minutes later when he called that I did not want him to do the repairs that *** had started.I am not at all unsatisfied with the roof replacement (still awaiting the written warranty); it appears to have been done well and looks good I am unsatisfied with the treatment I have received since August, ie, lack of return telephone calls and non-completion of the promised interior repair.I would appreciate if whomever is planning to finish the interior work would contact me to schedule at date and time.Sincerely,*** ** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have been awaiting a response from all parties in this matter since my last response to the Revdex.com on November 13, Today is the first that I have heard from anyone regarding a resolution I am still waiting.Sincerely,
Dianna Wears

I did not speak with *** *** I spoke with his brother, *** *** on Tuesday, November 4, who was very rude to me, and continually interrupted me He went so far as to accuse me of being a "spiteful woman" I ended up hanging up on him due to his abuse I feel that, if I were a man or not a single woman, he would have treated me differently - instead, I feel he tried to intimidate me As of 10:PM on July , the contractor provided by Rugh's Remodeling, *** ***, had not completed the work, leaving an area on one wall that was patched, but not finish sanded, primed or painted Knowing *** had weekend plans with his family, I told *** I would finish it In addition, my daughter and I helped *** remove and load his equipment and we did the interior clean up The following week, *** *** came to my house to check the interior repairs and he said the unfinished work was "unacceptable and the he would send someone out to finish it" Time went by, and I made contact several times with *** who eventually sent "***" out to finish the patch and to touch up the ceiling paint where *** had hit it with the sidewall paint.At the time, I told *** that the wall had to be primed before it was painted He told me that "coats of paint would cover and be fine" He also touched up the ceiling The two coats of paint did not cover the repairs; the ceiling paint did not match.As far as the Rugh Brother's assertion that I contracted directly with *** ***, he was the person provided by Rugh's Remodeling to do interior repairs to my residence - repainting ceilings in bedrooms due to water damage and repairs to and painting the ceiling in the great room, also due to water damage While *** was there, I spoke with him about the possibility of re-painting my great room *** quoted me a price; subsequently he discovered there was water damage to the walls in the great room, reported same to ***, who then filed a supplement with my insurance company for additional scope of work, which was then approved by my insurance company Since I had already "discussed" *** painting the great room, *** told me to pay him the $he quoted and then deduct that from my final payment to Rugh's Remodeling My insurance allowed $for the painting of the great room, a part of which is the wall under dispute I paid *** *** $for the painting and provided the paint at a cost of $147.73, both of which I deducted, with ***'s approval, from the final payment due I paid a total of $out of pocket, insurance allowed $1441.80, for a net profit to Rugh's of $on the great room portion of the job. I called ***'s cell phone on Thursday, October and left a message stating that I wanted the work completed by Friday, October or I would file a complaint with the Revdex.com Not hearing from him, I did so on Monday, November 3.Also, I was supposed to receive a written warranty on the roof, which I have not received I have called *** R***'s cell phone repeatedly to schedule completion Since August, he has not answered my calls and I have left voice mail Neither has he returned my phone calls His cell phone number is the number on his business card and prior to that, I had no problem with him answering or returning my calls Last Tuesday when *** called me at my office, he stated that I had not called him, he did not have any messages from me, nor did he have any missed calls I think if his cell phone bills were reviewed, it would show many calls from my office number, ###-###-#### or my home phone number, ###-###-####.Seven minutes after ***'s phone call to me Tuesday, November 4, he had *** *** call me *** said that he thought I agreed that I was going to finish the work I told him that *** made the decision to send *** out and *** replied that *** had accepted responsibility for the work by sending *** out He offered to come and do the finish work I was so upset by ***'s phone call and told him no, that it was not up to him at that point He gave me his phone number and told me to call him if I changed my mind.Sincerely,
*** ***

I have been awaiting a response from all parties in this matter since my last response to the Revdex.com on November 13, Today is the first that I have heard from anyone regarding a resolution. I am still waiting

Once again this is *** *** owner of Rughs Remodeling wherever the confusion is coming from I have no idea we have over valued customers this year alone and we will continue to have them we finish all of our jobsWe have reached out to *** to complete the work and she is not letting us do that! That is what we are offering to do to take care of this job that has nothing to do with out contract which when I get back to my office I will be forwarding to the Revdex.comIf she wants us to finish the work that she paid someone else to do that didn't get done we already said we would take care of itPlease let me know what she would like done