Rugs A Bound Reviews (5)
I ordered two rugs from Rugs A Bound. They were so helpful and the rugs are perfect! I could not ask for better service, especially since I had such limited time. The young ladies and owner went out of there way to help me. I could not believe just how considerate and understanding they were to me! You really can not go wrong with shopping with them! Thank you Rugs A Bound!
I purchased a 9x13 rug from rugs a bound and when I received it and opened it, the rug had been bent in half and it had deep wrinkles everywhere on the rug due to the backing had been broken. I contacted the company and they explained that I need to take the rug outside and place it in the sun, back roll it, and set something heavy on it to get the deep wrinkles out. I explained to them that that the rug was not properly packed when they shipped it. They should have placed a dowel in the middle of the rug to prevent it from bending. They responded that it wasn't their problem and they would not do anything about it because in their opinion the rug wasn't damaged even though there were permanent wrinkles from the backing of the rug being bent. They stated "thats the chance you take whey you order a rug on line". I would recommend that no one order a rug from this company. They seem so nice when you purchase the rug, but if you have a problem, they are not willing to do anything to resolve it. They stated that the rug left their warehouse in good condition so its not their problem that I received it bent in half with severe wrinkling. The rug will never lay completely flat no matter how long it lays on the floor or how much back rolling I do to it. BUYER BEWARE!
It just needs to be steamed... all rugs come like that when you order it. They have to roll it up right to mail. This is very common for anyone that actually buys rugs online.
Purchased an item on their website on Aug 12. Needed the item by Aug 23. That's a full 10 days for the item to ship. Nowhere on the website did it indicate that the item could take up to 10 days to ship. Item wasn't shipped until Aug 22 and would not be delivered until Aug 26. When I asked the company about having them pay for the return shipment as I had to purchase the same item with another company and pay an extra $200 in overnight shipping fees to insure delivery by Monday, the company refused. Their website was very misleading as other websites I've ordered from always indicate how long the item will take to ship from warehouse. Impression was that the item would ship upon purchase.