The tenants signed the attached Pet Policy which clearly states “An additional fee of $ (per dog)”The tenants also completed and signed the Pet Policy Addendum listing dogsThe tenants signed the attached lease but failed to advise a single pet surcharge when they acknowledge owning dogs This does not excuse the tenant pet fee responsibilityWould be no different if the tenant had obtained a second dog following signing of their lease The tenants also notified they going thru a separation and having a difficult timeIn respect of the current personal struggles of the tenants we will not enforce the second pet surcharge beginning with August rent extending thru the end of the leaseBe advised we will not refund previously paid second pet surcharge and associated late fee(s) Thank you for providing an opportunity to address this concernSincerely, [redacted] Vice President of Operations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI paid the full $for Aug which was due Aug 1st I was waiting for the extra $to be returned to me Since the $was not returned do I need to make another complaint According to their response I would not be charged the extra $for August Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am still getting charged the extra $50 a month. I paid the $1015 for Sept also. Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I paid the full $1015 for Aug which was due Aug 1st. I was waiting for the extra $50 to be returned to me. Since the $50 was not returned do I need to make another complaint. According to their response I would not be charged the extra $50 for August.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am still getting charged the extra $50 a month. I paid the $1015 for Sept also.
Regards,
[redacted]
The tenants signed the attached Pet Policy which clearly states “An additional fee of $ 50 (per dog)”. The tenants also completed and signed the Pet Policy Addendum listing 2 dogs. The tenants signed the attached lease but failed to advise a single pet...
surcharge when they acknowledge owning 2 dogs. This does not excuse the tenant pet fee responsibility. Would be no different if the tenant had obtained a second dog following signing of their lease.
The tenants also notified they going thru a separation and having a difficult time. In respect of the current personal struggles of the tenants we will not enforce the second pet surcharge beginning with August rent extending thru the end of the lease. Be advised we will not refund previously paid second pet surcharge and associated late fee(s).
Thank you for providing an opportunity to address this concern.
Sincerely,
[redacted]
Vice President of Operations
The tenants signed the attached Pet Policy which clearly states “An additional fee of $ (per dog)”The tenants also completed and signed the Pet Policy Addendum listing dogsThe tenants signed the attached lease but failed to advise a single pet surcharge when they acknowledge owning dogs This does not excuse the tenant pet fee responsibilityWould be no different if the tenant had obtained a second dog following signing of their lease The tenants also notified they going thru a separation and having a difficult timeIn respect of the current personal struggles of the tenants we will not enforce the second pet surcharge beginning with August rent extending thru the end of the leaseBe advised we will not refund previously paid second pet surcharge and associated late fee(s) Thank you for providing an opportunity to address this concernSincerely, [redacted] Vice President of Operations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI paid the full $for Aug which was due Aug 1st I was waiting for the extra $to be returned to me Since the $was not returned do I need to make another complaint According to their response I would not be charged the extra $for August Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am still getting charged the extra $50 a month. I paid the $1015 for Sept also. Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I paid the full $1015 for Aug which was due Aug 1st. I was waiting for the extra $50 to be returned to me. Since the $50 was not returned do I need to make another complaint. According to their response I would not be charged the extra $50 for August.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am still getting charged the extra $50 a month. I paid the $1015 for Sept also.
Regards,
[redacted]
The tenants signed the attached Pet Policy which clearly states “An additional fee of $ 50 (per dog)”. The tenants also completed and signed the Pet Policy Addendum listing 2 dogs. The tenants signed the attached lease but failed to advise a single pet...
surcharge when they acknowledge owning 2 dogs. This does not excuse the tenant pet fee responsibility. Would be no different if the tenant had obtained a second dog following signing of their lease.
The tenants also notified they going thru a separation and having a difficult time. In respect of the current personal struggles of the tenants we will not enforce the second pet surcharge beginning with August rent extending thru the end of the lease. Be advised we will not refund previously paid second pet surcharge and associated late fee(s).
Thank you for providing an opportunity to address this concern.
Sincerely,
[redacted]
Vice President of Operations