Rum River Automotive

In reference to the above complaint, there is still a difference in the dates the complainant stated the incident occurredAs stated in the previous response, there was a customer who stated he had been in on Friday, February 9th, and a call regarding a TPM sensor was received on Monday, February 12th.Regardless, the first point is that the customer did not lodge the complaint on the actual day of serviceUnfortunatelyit is difficult to determine what may have exactly happened if a customer waits two or more days to inform us of a problemThe car could have been anywhere, had any number of things done to it, or even have been in an accidentThe fault of whatever the customer is stating happened cannot be proven to have occurred in the repair shop.Secondly, company policy is that parts that are aged, exhibit wear/tear, are bad due to owner negligence, were fixed/purchased elsewhere, etc., are the customer's responsibility.Finally, the industry standard for TPM sensors replacement is a range of five to eight yearsThis also obviously depends on weather conditions, abuse to the vehicle, and customer misuseThe sensor may need to be replaced soonerthan anticipated.As stated previously, the dates do not correspond with the dates I haveGiving the customer the benefit of the doubt, I will explain the incident with a TPM sensor that happened on FridayFebruary 9th.According tomy technicians, the incident on 2/9/18, involved removing tire to put on another tireThe valve core was compromised and frozen inside the stemTo release the air from inside the tire, they had to use a bleeder valveThis means in the industry that the TPM sensor was not properly serviced and degrading of the sensor had started.There was no other way to change the tireunless this procedure was doneThe technician told the customer the valve stem broke and they could purchase a service kit and we would install itThe customer left without purchasing the kit at saying anything about this situation to me, the ownerOn Monday, I received a phone call from a maleHe explained the situation to me, and I explained the company policy regarding TPM sensorsHe informed me that the car is a 2008, which puts the TPM sensor way above industry standards of longevityAfter I told him this, he became irate, began calling my business 'a piece of st, he stated that I was 'a piece of st, and that he is going tell everyone that my business is a 'piece of st'I told him that I was very sorry he felt that way, and he hung up.Typically when this occurs, the customer purchase & the replacement sensor kit to be installedThekits usually cost about three to eight dollarsA new sensor at [redacted] is $If the complainant Is willing to buy the sensorI will be more than happy to install it at no chargeAs stated in her first desired settlement"repair -fix my tire pressure monitoring sensor'That is what we offered from the startAlso, at this time it will be noted and documented, that the customer's "significant other"is not welcome at my business due· to the nature of abuse that was generated from said personNothing regarding this incident will be discussed with the "significant other" on the phone eitherAny communication from the actual complainant is acceptablePlease make sure that when contact is made, the person speaking identifies themselves as the complainantThank you.Larry Bohling Owner & Operator

The initial response to this incident is that there is confusing information in thecomplaintFirst, the customer states that it is a 'tire pressing monitoring sensor', whentechnically it is a tire 'pressure' monitoring sensor.Also, the complainant is not a customer whom I have ever spoken with
There was acustomer, a manwho stated he came in for a tire on Friday, February 9thOn Monday,February 12th, the same man called, stating that his tire pressure monitoring sensorhad been broken by a technician on Friday when his tire was changedHe stated thathe had to go out of town and could not address the situation at that timeI have neverheard from or spoken to a woman in regards to a tire pressure monitoring sensor issue.Please clarify the details for this complaint-dates, owner, (male or female) so I mayrespond appropriately and accurately with the information regarding the correct incident.Thank you.Larry BohlingOwner & Operator

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
My significant other (male) and I went to Bohlings on 6th of February 2018, to get two front tiresWhen the installation was complete, the technician informed us that he had broke the TPMS sensor and that we had to buy a kit in order for the shop to fix itSince we were heading out of town the next day, and it was already late afternoon, we did not have sufficient time to address the issue at the timeOn 9th of February 2018, my significant other called Bohlings to speak with the manager to resolve this issueDuring stating the facts of the incident it was there, that MrBohling stated that his technician is not liable for breaking our TPMSAfter being given that response, I decided to contact Revdex.com.
Regards,
*** ***

In reference to the above complaint, there is still a difference in the dates the complainant stated the incident occurred. As stated in the previous response, there was a customer who stated he had been in on Friday, February 9th, and a call regarding a TPM sensor was received on Monday, February 12th.Regardless, the first point is that the customer did not lodge the complaint on the actual day of service. Unfortunately. it is difficult to determine what may have exactly happened if a customer waits two or more days to inform us of a problem. The car could have been anywhere, had any number of things done to it, or even have been in an accident. The fault of whatever the customer is stating happened cannot be proven to have occurred in the repair shop.Secondly, company policy is that parts that are aged, exhibit wear/tear, are bad due to owner negligence, were fixed/purchased elsewhere, etc., are the customer's responsibility.Finally, the industry standard for TPM sensors replacement is a range of five to eight years. This also obviously depends on weather conditions, abuse to the vehicle, and customer misuse. The sensor may need to be replaced sooner. than anticipated.As stated previously, the dates do not correspond with the dates I have. Giving the customer the benefit of the doubt, I will explain the incident with a TPM sensor that happened on Friday. February 9th.According to. my technicians, the incident on 2/9/18, involved removing tire to put on another tire. The valve core was compromised and frozen inside the stem. To release the air from inside the tire, they had to use a bleeder valve. This means in the industry that the TPM sensor was not properly serviced and degrading of the sensor had started.There was no other way to change the tire. unless this procedure was done. The technician told the customer the valve stem broke and they could purchase a service kit and we would install it. The customer left without purchasing the kit at saying anything about this situation to me, the owner. On Monday, I received a phone call from a male. He explained the situation to me, and I explained the company policy regarding TPM sensors. He informed me that the car is a 2008, which puts the TPM sensor way above industry standards of longevity. After I told him this, he became irate, began calling my business 'a piece of st, he stated that I was 'a piece of st, and that he is going tell everyone that my business is a 'piece of st'. I told him that I was very sorry he felt that way, and he hung up.Typically when this occurs, the customer purchase & the replacement sensor kit to be installed. The. kits usually cost about three to eight dollars. A new sensor at [redacted] is $42.00. If the complainant Is willing to buy the sensor. I will be more than happy to install it at no charge. As stated in her first desired settlement. "repair -fix my tire pressure monitoring sensor'. That is what we offered from the start. Also, at this time it will be noted and documented, that the customer's "significant other"is not welcome at my business due· to the nature of abuse that was generated from said person. Nothing regarding this incident will be discussed with the "significant other" on the phone either. Any communication from the actual complainant is acceptable. Please make sure that when contact is made, the person speaking identifies themselves as the complainant. Thank you.Larry Bohling Owner & Operator