Rumfire

Following our own internal investigation, we determined that our staff member did not take a photo of the complainant; rather, he was readying to call Sheraton’s Security teamThe server should’ve called Security in this case, and he’s been counseled about calling Security to mitigate any type of incident in the future Our investigation also showed that MrWu was in an area where a private event was being held, and after speaking to him, MrWu obliged and told me he was happy with the way I informed him it was a private area, so we didn’t see the need to call SecurityThe RumFire staff has been reminded to call for assistance from Sheraton Security in the future - Alvin Y**, Director of Restaurants & Bars, Sheraton Waikiki Tell us why here

Following our own internal investigation, we determined that our staff member did not take a photo of the complainant; rather, he was readying to call Sheraton’s Security team. The server should’ve called Security in this case, and he’s been counseled about calling Security to mitigate any type of...

incident in the future.  Our investigation also showed that Mr. Wu was in an area where a private event was being held, and after speaking to him, Mr. Wu obliged and told me he was happy with the way I informed him it was a private area, so we didn’t see the need to call Security. The RumFire staff has been reminded to call for assistance from Sheraton Security in the future.   - Alvin Y**, Director of Restaurants & Bars, Sheraton Waikiki Tell us why here...