RunnersConnect

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Responding to a survey question that asks if you have any additional comments with "no" is different than responding to a request for action with "no"The burden of action is not on the part of the customerSee attachment Regards, [redacted]

The customer responded "Nope" to our response feedbackI thought that's what they were asking about

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Responding to a survey question that asks if you have any additional comments with "no" is different than responding to a request for action with "no". The burden of action is not on the part of the customer. See attachment.
Regards,
[redacted]

The credit card company did find in our favor. We consider the matter closed.

[redacted] So...Nope

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint...

# [redacted].
It is unclear what the reply refers to, but regardless the issue is not resolved. Also, there appears to be a history of abuse via email from this company as shown by several unresolved complaints similar to mine. For a company that claims to support a healthy community this is inappropriate behavior. 
Regards,
[redacted]