Runway Towing Corp.

My Audi Awas in an accident in December of I had no other choice but to tow it with the company as my car was immobile on their contracted part of the Belt PkwyThey towed the car to their shop and the next day when I showed up with my own tow truck to get it to a trusted shop of mine, they refused to hand over the carAfter much arguing, they made me pay $IN CASH ONLY to get my car out before they close for the holidays I sent up the STAMPED receipt from Runway Towing to my insurance company for reimbursement, but a month later found out that they billed my insurance company as well I went into the main location with the original STAMPED receipt for my cash payment ALONG with my insurance payment proof of the check being cleared They refused to give me cash back and called it "money laundering." I was told the accounting team would look into it and give me a call backI never got a call, but called almost everyday for over a monthEvery singl

My car was towed by them on 517 This business charged me 490 dollars for the tow. I picked up my car a day later on 517. They charged me me 75$ for 3 day storage, 125 for the tow, 70$ just so I could leave off the lot, a 50$ flat bed tow fee and other "fee" charges. When I made mention of this they gave me a hard time and didn't want to adjust my bill. After they gave me a new bill for 400$ saying that "was the the best they could do" I wanted my car so I was just going to pay then they said I had to pay cash. I found it strange then asked more questions in witch they changed my bill again to 300$ and didnt want to give me a copy of the ticket the tow driver gave me when he took my car in with I was told the tow was only 125. I paid the money to get my car and felt like I was ripped off by robbers who had no professionalism, change my bill three times and it made me out to be incompetent. Businesses like this should not be allowed to be open.

My vehicle was towed on 11/**/from the E/B Belt Parkway close to the Farmers Blvd Exit The tow truck driver that assisted is Mike Truck He kept insisting that he get paid in cash and that credit cards were not accepted I gave him 250$ I have *** coverage however that location is not covered by *** and *** advised I can be reimbursed for the towing I submitted my claim to AAA, however the towing company provided a receipt that I only paid 136$ I provided both my invoice of my payment of $250, and the invoice that was submitted to *** of $to the towing company and asked them to send *** an updated invoice This has yet to be done, They fail to return any of my calls or emails I was working with Eric S from Runway, and he is clearly avoiding my calls The dispatchers are screening my calls I have also emailed him on numerous occasions to just send *** an updated invoice of $to *** so I can be reimbursed what I paid to Runway It is clear that the driver po

My car was towed by them on 5/**/This business charged me dollars for the towi picked up my car a day later on 5/**/They charged me me 75$ for day storage, for the tow, 70$ just so I could leave off the lot, a 50$ flat bed tow fee and other "fee" chargesWhen I made mention of this they gave me a hard time and didn't want to adjust my billAfter they gave me a new bill for 400$ saying that "was the the best they could do" I wanted my car so I was just going to pay then they said I had to pay cashI found it strange then asked more questions in witch they changed my bill again to 300$ and didnt want to give me a copy of the ticket the tow driver gave me when he took my car in with I was told the tow was only I paid the money to get my car and felt like I was ripped off by robbers who had no professionalism, change my bill three times and it made me out to be incompetent Businesses like this should not be allowed to be open

I call for tow they tell me $to call monday monday they diagnosed somenthing
no idea they want to charge me $after few day the call again telling me is 1,
I tell them thats to much I jist got a letter saying is 3,subject to increase

On june * my car was in a accident ,then it was towed away by runway ,I then went the same day to retrieve my vehicle and spoke to a gentleman called eric that works therehe got me to sign a paper that he will make repairs and hand me back the car with me not paying nothing out of pockets after giving me a business card of the place where my car is being stored(, business card states hr 7days a week security and camera surveilliance .my car was in there storage for days , they ask me to pay them lot fee and tow fee which equal to the amount of dollars ,then when I picked up my car on October ** from the collision they sent it ,I notice a missing plate so I spoke to eric and informed him that I have pictures of my vehicle inside there lot with both plates he had no reponse , I proceed to call the cops to file a report before they handle me the car , the cops came to the collision place and ran my plate in the system and they found out that a Mitsubishi black

My Audi Awas in an accident in December of
I had no other choice but to tow it with the company as my car was immobile on their contracted part of the Belt PkwyThey towed the car to their shop and the next day when I showed up with my own tow truck to get it to a trusted shop of mine, they refused to hand over the carAfter much arguing, they made me pay $IN CASH ONLY to get my car out before they close for the holidays
I sent up the STAMPED receipt from Runway Towing to my insurance company for reimbursement, but a month later found out that they billed my insurance company as well
I went into the main location with the original STAMPED receipt for my cash payment ALONG with my insurance payment proof of the check being cleared
They refused to give me cash back and called it "money laundering." I was told the accounting team would look into it and give me a call backI never got a call, but called almost everyday for over a monthEvery singl

This company illegally towed my car stating a highway location on receipt when my car was on a city streetThey now are refusing to release my car with out paymentThey took my car while I was waiting for a tow truck my insurance company sentThe guy who I found out took my car stated the location where he took my car from Infront of police which was not on the highway and still wrote he took the car from exit on the highwayAll this while they are illegally listening to police radios so they can prey on carsThey also towed my rear wheel drive car improperly on the drive wheels causing damageThis needs to be addressed and they need to be shut downEvery single review on Google that they have is stating how they are thieves and even stealing items from people's cars

I was involved in a motorcycle accident on March **The *** called one of their authorized highway towing companies to tow my vehicleI was issued a receipt for my motorcycle that matched the *** DARP pricing of $for the first days and $any day after that and I verbally verified it with gentlemen towing my motorcycleI filed a claim a day later due to being in a hospital trying to get the insurance company to go out and release my motorcycle to have it repaired I also attempted to pay the storage fees after days and I was issued a price of $a day for storage and $for towing for a total of $for days which I couldn't afford at the time because I was unemployed due to leaving the US Navy mid DecemberI refused to pay that amount and insisted they honor the price that was given to me and set by the ***After a month of calling the insurance company to send an adjuster to release and inspect my motorcycle, the towing company issued a lien on itWhen I cont

Yesterday, while I was at the airport dropping my aunt to her terminal my care was disabledI called multiple tow companies to remove my vehicle and transport it homeI was then informed that no private tow companies are authorized to conduct business on airport property and that the airport has their own towing company that assists disabled vehiclesI was then charged $dollars to tow my vehicle out of the airport to the nearest gas station which was less than miles awayWhere I then could call another tow company to pick up my vehicle That alone was ludicrousBeing that this company Runway towing has a monopoly on all towing jobs from the airport they are overpricing their servicesI then payed another company $to tow my vehicle from the shell gas station in Flushing to the BronxThe ratio of price to service for the two tows are inhumaneFurthermore I was additionally charged a storage fee for my vehicle once it was dropped at a customer parking lot in the gas st

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], Update to the status, they contacted me this morning and told me that my car was destroyed, I did not give them authorization to do so and they never...

notified me of any intention to do so. Although they said they did notify me they have yet been able to provide any proof. They have returned one of my license plates but they cannot find the other one. at this point I am going to file legal action.Thank you, 
Louis M[redacted]

Our Company never billed the insurance company when the customer came down and paid for the car he was given and invoice to submit to his insurance company for reimbursement. Customer advised us of...

the error that his insurance company made. A reimbursement check was issued to the customer

The worst company and I'm not going to stay arm crossed this if I have to take it to the last consequence I'll do it I'll present charge.

Review: The towing company towed a truck from the scene of an accident back to their facility upon the request of the NYC police department due to its unsafe condition to drive.

We visited the tow company within two hours of truck being towed to pay the bill and the company verbally gave us quote to pay the bill and would not furnish an estimate of charges until

the bill was paid.

The charges they verbally gave us were three times higher than the market rate for that tow however they wanted us to pay it first before a receipt is issued.

we verbally explained to both [redacted] and [redacted] that this fee was much higher than the prevailing rate and that their charges were not justified based on the tow.

We have attempted to speak with [redacted] or [redacted] to amicably resolve the issue however we have not been able to do so.Desired Settlement: We request a written estimate for our review as well as a price that compares to market prices given to us from other tow companies.

We require a phone call from Runway to resolve this issue

Review: I had two trucks that were stored at Runaway Towing's yard for pick up. The trucks were purchased by an agent from Virginia and were supposed to be delivered at a different location by a towing company, delivered to Runaway Towing. My complaint is the amount they charged me for two days storage.I was charged $90 for administrative fee $50 for pull out fee $200 for storageDesired Settlement: I believe a refund has to be issued for the administrative fee and pull out fee.

Business

Response:

To Whom It May Concern;

On August **, 2013 at about 12pm noon a driver by the name of [redacted] came into Runway Towing Corp office inquiring about storing a 2001 Ford F-150 Pick Up and a 2000 Dodge Ram. He was supposed to deliver those vehicles but could not due to the fact that the customer who purchased the vehicles had been incarcerated and he needed a place to store both vehicles. Runway Towing Corp, [redacted] and [redacted] came to a verbal agreement that the charges would be as follows: $300.00 balance owed from customer, $45.00 Administration Fee, $25.00 Pull Out of the yard fee and

$50.00 per day of storage for each vehicle. Attached you will find the signature of the driver [redacted] as well as the name of his boss [redacted] whom gave the verbal authorization for these charges with the office manager [redacted] on August **, 2013 at 12pm noon.

If additional information is needed please feel free to reach me at the number listed above.

Review: I was in an accident on the belt parkway and the car was towed by Runway towing. after getting the police repost and working with the insurance companies which took about 3 weeks the other parties insurance company accepts the responsibility and needs to inspect the car for an assessment, so I give them the number to Runway. They call me back and say that the towing company has no record of my car being there. I call Runway and they say that they are trying to locate my car, that they have a few lots and they are sending someone at that moment to find the car and they will contact the insurance company. 4 days go by and the insurance company calls me again and asks me if I heard anything about the car, I say no, and then they inform me that they cannot issue a settlement until they can inspect the car. I call back runway and they say they are still looking for the car, I call back again and I get the same runaround story. At this point I'm figuring they already destroyed the car and all I want are the license plates back. The person I spoke too said that he will look for the plates and get back to me and also email me the pictures of the car cause they always take picture of cars leaving the lot which confirms to me that they don't have the car anymore. I still have not gotten a call or email or anything!Desired Settlement: I want the license plates back so I can turn them in, this has been a huge headache.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], Update to the status, they contacted me this morning and told me that my car was destroyed, I did not give them authorization to do so and they never notified me of any intention to do so. Although they said they did notify me they have yet been able to provide any proof. They have returned one of my license plates but they cannot find the other one. at this point I am going to file legal action.Thank you,

Louis M[redacted]

Review: I had 2 different cars towed off the highway on 2 different days. Both times I was charged more then what I should have been charges. on the first tow I was charged $175.00 and the tow charge states that it is $125.00 for the first 10 miles I only went 3 miles. on the second tow I was charged $250.00 again for a service that was supposed to be $125.00. I contacted the company what happened and they informed me that the know they overcharged me but were not going to do anything about it....Desired Settlement: To be returned my money and to have it known that this company takes it upon themselves to charge whatever they feel like charging while people are put in an emergency situation..

Business

Response:

On April **, 2013 at 11:30 Runway Towing Corp received a call from Citywide Dispatcher Center to respond to a disable Chevy Van 2006, white color, e/b 4th ave.

Our Tow Truck driver [redacted]arrived on scene and then proceeded to advise the customer [redacted] we were to assist him and take him to where he needed to go.

Customer than request to go to [redacted], we advise [redacted] the cost will be $175.00 cash or credit the Tow Bill apply for this purpose was a [redacted] as medium duty, also customer and driver agreed on price before in tow the vehicle, our driver then proceeded to hook and safely secure the customer Chevy Van onto the flat bed, when driver arrived at drop off location customer then gave us the cash for the tow with no disputes or complaints.

Our driver than proceeded to safely unstrap and drop the vehicle, after was dropped the customer went his way and driver returned to his daily routine.

The Tow Ticket mentioned above clearly also specified that:

Heavy Duty Rates (regulated by NYC Traffic Rules Sec. 4-07iii) Preparation, Hoist ant Tow including 1st mile or fraction thereof:

1) Any Vehicle GVW 4,500 and 10,000 lbs. $125.00 Each additional mile or fraction $5.00

Plus 8.875% Tax

Runway Towing Corp. as on act of good faith and to resolve concerns with our customer refund [redacted] the amount of $ 25.00

Our DCA Medallion # is [redacted] of that particular truck

On September **, 2013 at 5: 15pm, Runway Towing Corp. Received a call from our Tow Truck Driver [redacted] during his regular patrol shift on e/b Verrazano & Belt Pkwy found a disable 2011 GMC Arcadia White

Our Tow Truck driver proceeded to advise customer [redacted] if he needs assistance and take him to where he needed to go.

Customer than request to be drooping off to Belt Pkwy Exit 14, driver advise [redacted] the cost will be $125.00 00 cash or credit the Tow Bill apply for this purpose was # [redacted] as light duty.

The customer request to our driver the white copy of the Tow bill receipt as you will notice we attached to this report the copies of the Tow Bill mentioned above were indicated, the exact amount of 125.00 plus Tax charged and paid in cash for [redacted]

Runway Towing Corp. wont accepted a Tow Bill that has been forced and over writing the amount made for this purpose as an Exit Tow

Our DCA Medallion # is [redacted] of that particular truck

We also remark that on order for us to operate a tow truck in NYC it is regulated by the department of consumer affairs on the bottom of each Tow Bill, it clearly states "payments can be made by cash or credit card (Master or Visa); there is also a logo of the Visa and Master Symbols on both sides of the Tow Truck

If you have any further questions please feel free to reach me at the number listed above

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I showed proof I paid $250 for the one tow and was only $125 according to his own bill. I only noticed the recipt after GMC told me that it was very expensive. On the other tow it only should have been 125 and they robbed me for $50 dollars that time a few months before. Also another lie I was never refunded anything. My recipts are reflecting what I paid.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Never received any money

Sincerely,

Business

Response:

Mediator :

Attached document complaint ID #[redacted]was mailed today to customer [redacted]

Regards