Rural Energy Products L.L.C.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***I also reiterate that there is no signed contract or any paperwork that states this is a nonrefundable depositI had the appliance fixed with a $part not the $as quoted by the business, along with an additional $I question the legality of his business practices the least of which is the lack of a contract signed by meI do not despute the cost of the service call and have gladly paid it

Parts and labor trip charge plus state sales tax the job was quoted before repairs were done and approval to go ahead with repairs was given prior to completing repairs

A telephone call to office is proper way to schedule service not B.Bcomplaint sight sence you have never call me at office to even explain that you are still having problems just filled complaint without even calling to say your Appliance is still not working My phone number at Ace Appliance Repair is ###-###-#### schudual servec not demad service on the B.Bsight!!!!!!!!! Thanks again Greg You seem intent on getting a refund service rendered without ever calling us which is quite strange and out The ordinary and unreasonable

Fine, you may come over 9:30am on Saturday (Jan 20th)If you're not here by 10am, we expect a full refund on the original services

Business reiterates that the deposit is non-refundable, there will be no return of monies

Consumer states that the issues are resolved and they have received a refund

I emailed my direct phone numberIt would be nice if she called the office to let us know she has further problems.I have not received any contact letting me know her Appliance is not working. Thanks Greg ***

The only price quote was the $service call and the service person saying he had to look at the washing machine
Service person was left alone for about minutesService person never even went back to the service vehicle for anythingAt that time, clamps and fasteners did the jobThe bill was presented & had to be paid at onceThe whole experience reeks of greed and also no concept of creating or keeping a customerIn summation, no job quote was ever given, and the time and parts were outragously OVERPRICED !

Ace Appliance Repairs asked and was freely given a deposit which is non refundable for repairs and parts because the cost of trip labor and time of diagnosis and canceling parts and repair orders and restocking fees incurred.Thanks ***

My receipt does not indicate that the deposit is...

nonrefundable, nor does it deduct the deposit from the estimate of repairs. That would put the repairs over the $300 mark and a new appliance wouldn't be much more.  The receipt was handed to me after the credit card was processed. A nonrefundable deposit was not communicated to me verbally or in written form. I do not have a contact or work order with my signature. Less than one half hour after [redacted] left I called Ace and told them that I'll be replacing the appliance. Since [redacted] did not have the part and was going to return at 0900 the next day with the part I question if it  was in stock. I do not dispute the $49.95 service call but suddenly other charges, real or imagined, are surfacing without  the benefit of a signed contract or any other means of communication.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]I also reiterate that there is no signed contract or any paperwork that states this is a nonrefundable deposit. I had the appliance fixed with a $26 part not the $238 as quoted by the business, along with an additional $100. I question the legality of his business practices the least of which is the lack of a contract signed by me. I do not despute the cost of the service call and have gladly paid it.