Rural/Metro® Ambulance Pacific Northwest

? Dear Revdex.com: ? Thank you for taking the time to contact our office with the consumer’s concerns.? American Medical Response (AMR) values our customers, and strives to provide quality service? AMR has thoroughly reviewed the consumer’s account.? Rural Metro did not receive insurance information at the time of serviceRural Metro sent several invoices and made phone attempts to obtain the consumer’s insurance information immediately following the transport.? The transport eventually defaulted to a collections agency on Novermber 7, 2014, as a result of no response, returned mail, insurance information, or established payment arrangements being received? On April 17, 2015, the consumer contacted our Customer Service Department and provided his insruance information.? A claim was subtenquentely filed, and denied by the carrier indicating the service occurred prior to coverage by the payer.? At this time, the balance due remains the consumer’s responsibility.? We encourage the consumer to contact Capio P [redacted] at [redacted] for further information regarding the status of this debt? Should the consumer have further questions or concerns, I may be contacted directly at [redacted] ? Sincerely, ? ? ? ? Jannette M [redacted] Patient Advocate American Medical Response

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

December 8, Revdex.com PO Box DuPont, WA RE: Ambulance Transport Revdex.com Case#: [redacted] Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns American Medical Response values our customers, and strives to provide quality service Our Operations office has reviewed the records for the above Rural Metro account and agreed to waive the current balance due The consumer will no longer be contacted regarding this bill At this time, we have requested that Credence Resource Management cancel this account from collections and remove any negative credit reporting Should the consumer have any further questions or concerns, I may be contacted directly at [redacted]