Rural/Metro Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.As of today, 12/01/2014, according to Ms [redacted] at [redacted] ***, [redacted] HAS NEVER RECEIVED a bill from [redacted] / Rural Metro for Invoice [redacted] for $1, [redacted] 's direct phone number is [redacted] She offered to help get this paid during the month of October - inviting Rural Metro to fax, e-mail or send the bill electronically to herOn 10/13/we gave Rural Metro [redacted] 's information along with her phone number, fax number and e-mail yet Rural Metro said multiple times between 10/15/and 10/22/that they could not fax or e-mail the information to her because of their policies and protocolsI even offered to sign a HIPPA release on 10/22/when I spoke with [redacted] (supervisor) so that they could send the information electronically but again they refused to contact [redacted] and refused to fax or e-mail the invoice to herWe also told Rural Metro multiple times during the month of October that the deadline for submitting the bill to [redacted] was 10/31/Even after giving this information to [redacted] on 10/20/she said that 10/31/was not the deadline Rural Metro was acknowledging[redacted] / [redacted] *** even called Rural Metro directly in October in an attempt to assist us and to get this invoice paid yet she never received a return phone call or any other type of communication from Rural Metro.Note/reminder: We first gave [redacted] the [redacted] account number, address and billing information on 01/28/We tried to assist [redacted] / Rural Metro to get paid for ten months between 01/28/and 10/31/[redacted] has received only one bill from [redacted] / Rural Metro on 03/20/for a total billed amount of $for Invoice number [redacted] ***, [redacted] , said that Invoice [redacted] was paid and sent to [redacted] / Rural Metro on 10/31/I ask that [redacted] / Rural Metro or their representative call their own point-of-contact at [redacted] or [redacted] at [redacted] or e-mail at [redacted] and confirm this information so that both parties can talk to one another instead of using me as a go-between - this would allow [redacted] / Rural Metro to directly confirm with [redacted] on what has and has not been received and processedOnce [redacted] confirms this information, I again request that the amount due for Invoice [redacted] be reduced to zeroI am also asking for confirmation that [redacted] /Rural Metro has been paid for Invoice [redacted] Regards, [redacted]

Thank you for contacting us regarding this issue I have escalated the refund of your payment and the check should be received and fed exed either Monday afternoon or Tuesday morning I have called MrFoeppel and advised him of this and provided my contact number in case there is any issue.Sincerely, [redacted] Billing & Support Associate Director

Thank you for contacting us regarding this matter I apologize you were provided the incorrect information The request for access form was mailed today, 11/18/ Please complete the form and return it with a clear copy of your photo ID Once we have received the form back a copy of your records and the claim form will be sent to you

Our records indicate that we provided services for [redacted] on October 20,We billed her insurance for the total charges of $in which they paid $We notified Ms [redacted] by phone and letters that the balance of $is her responsibilityThe explanation of benefits we received with the payment indicates that the customer has a $co-payPlease see the attached copy of the explanation of benefitsWe consider this matter closed.Sincerely, [redacted] R/M Customer Service/ Collections Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,

Dear *** ***,I have reviewed your complaint and your account. We did attempt to bill invoice *** to your insurance however it was denied stating you were not eligible. We have re-submitted the claim to your insurance. It normally takes approximately days to
receive a response. If you have any further questions or concerns please feel free to contact me at ***.Sincerely,*** ***Associate Director*** ** Partners on behalf of Rural Metro Corporation

Upon review of account, we billed this to Medicare in error. This should have been billed to Ms***'s managed care plan. This has been corrected and a claim has been submitted. The account has been placed on hold. I have called Ms*** to provide her with the
update. Also, provided my direct phone number for any future questions or concerns

Dear Mrs. [redacted],    I apologize that Mr. [redacted]'s account has not been billed to your insurance.  I have reviewed the records from his transport.  We were not provided complete insurance information in order to bill.  In order to try to obtain complete insurance...

information we did send out billing notices.  The notices were sent to [redacted].  The dates the notices were sent were:  1/30/2014, 2/24/2014 and 3/10/2014.  The notices were not returned as undeliverable so we believed you had received them.  In addition, we did not have a contact phone number for you otherwise we would have attempted to reach you by phone.  Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As of today, 12/01/2014, according to Ms. [redacted] at [redacted] HAS NEVER RECEIVED a bill from [redacted] / Rural Metro for Invoice [redacted] for $1,749.41.  [redacted]'s direct phone number is [redacted] She offered to help get this paid during the month of October - inviting Rural Metro to fax, e-mail or send the bill electronically to her. On 10/13/2014 we gave Rural Metro [redacted]'s information along with her phone number, fax number and e-mail yet Rural Metro said multiple times between 10/15/2014 and 10/22/2014 that they could not fax or e-mail the information to her because of their policies and protocols. I even offered to sign a HIPPA release on 10/22/2014 when I spoke with [redacted] (supervisor)  so that they could send the information electronically but again they refused to contact [redacted] and refused to fax or e-mail the invoice to her. We also told Rural Metro multiple times during the month of October 2014 that the deadline for submitting the bill to [redacted] was 10/31/2014. Even after giving this information to [redacted] on 10/20/2014 she said that 10/31/2014 was not the deadline Rural Metro was acknowledging.[redacted] / [redacted] even called Rural Metro directly in October 2014 in an attempt to assist us and to get this invoice paid yet she never received a return phone call or any other type of communication from Rural Metro.Note/reminder: We first gave [redacted] the [redacted] account number, address and billing information on 01/28/2014. We tried to assist [redacted] / Rural Metro to get paid for ten months between 01/28/2014 and 10/31/2014.[redacted] has received only one bill from [redacted] / Rural Metro on 03/20/2014 for a total billed amount of $1593.57 for Invoice number [redacted], said that Invoice [redacted] was paid and sent to [redacted] / Rural Metro on 10/31/2014. I ask that [redacted] / Rural Metro or their representative call their own point-of-contact at [redacted] or [redacted] at [redacted] or e-mail at [redacted] and confirm this information so that both parties can talk to one another instead of using me as a go-between - this would allow [redacted] / Rural Metro to directly confirm with [redacted] on what has and has not been received and processed. Once [redacted] confirms this information, I again request that the amount due for Invoice [redacted] be reduced to zero. I am also asking for confirmation that [redacted]/Rural Metro has been paid for Invoice [redacted].
Regards,[redacted]

Our records indicate that we provided services for [redacted] on October 20,2013. We billed her insurance for the total charges of $1705.20 in which they paid $1605.20. We notified Ms. [redacted] by phone and letters that the balance of $100 is her responsibility. The explanation...

of benefits we received with the payment indicates that the customer has a $100 co-pay. Please see the attached copy of the explanation of benefits. We consider this matter closed.Sincerely, [redacted]
R/M Customer Service/ Collections Manager

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

On December 2, 2014, I spoke with [redacted] regarding this issue.  I sent an email to [redacted] that same day with a copy of the denial we received from [redacted].  I have not received an update from [redacted] as of today.

Thank you for contacting us regarding this issue.  I have escalated the refund of your payment and the check should be received and fed exed either Monday afternoon or Tuesday morning.  I have called Mr. Foeppel and advised him of this and provided my contact number in case there is any...

issue.Sincerely,[redacted]
Billing & Support Associate Director

Dear Mrs. [redacted],    I apologize that Mr. [redacted]'s account has not been billed to your insurance.  I have reviewed the records from his transport.  We were not provided complete insurance information in order to bill.  In order to try to obtain complete...

insurance information we did send out billing notices.  The notices were sent to [redacted].  The dates the notices were sent were:  1/30/2014, 2/24/2014 and 3/10/2014.  The notices were not returned as undeliverable so we believed you had received them.  In addition, we did not have a contact phone number for you otherwise we would have attempted to reach you by phone.  Sincerely,[redacted]

Thank you for contacting us regarding this matter.  I apologize you were provided the incorrect information.  The request for access form was mailed today, 11/18/2016.  Please complete the form and return it with a clear copy of your photo ID.  Once we have received the form...

back a copy of your records and the claim form will be sent to you.

Dear [redacted],I have reviewed your complaint and your account.  We did attempt to bill invoice [redacted] to your insurance however it was denied stating you were not eligible.  We have re-submitted the claim to your insurance.  It normally takes approximately 45 days to...

receive a response.  If you have any further questions or concerns please feel free to contact me at [redacted].Sincerely,[redacted]Associate Director[redacted] Partners on behalf of Rural Metro Corporation

On December 2, 2014, I spoke with [redacted] regarding this issue.  I sent an email to [redacted] that same day with a copy of the denial we received from [redacted].  I have not received an update from [redacted] as of today.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As of today, 12/01/2014, according to Ms. [redacted] at [redacted] HAS NEVER RECEIVED a bill from [redacted] / Rural Metro for Invoice [redacted] for $1,749.41.  [redacted]'s direct phone number is [redacted] She offered to help get this paid during the month of October - inviting Rural Metro to fax, e-mail or send the bill electronically to her. On 10/13/2014 we gave Rural Metro [redacted]'s information along with her phone number, fax number and e-mail yet Rural Metro said multiple times between 10/15/2014 and 10/22/2014 that they could not fax or e-mail the information to her because of their policies and protocols. I even offered to sign a HIPPA release on 10/22/2014 when I spoke with [redacted] (supervisor)  so that they could send the information electronically but again they refused to contact [redacted] and refused to fax or e-mail the invoice to her. We also told Rural Metro multiple times during the month of October 2014 that the deadline for submitting the bill to [redacted] was 10/31/2014. Even after giving this information to [redacted] on 10/20/2014 she said that 10/31/2014 was not the deadline Rural Metro was acknowledging.[redacted] / [redacted] even called Rural Metro directly in October 2014 in an attempt to assist us and to get this invoice paid yet she never received a return phone call or any other type of communication from Rural Metro.Note/reminder: We first gave [redacted] the [redacted] account number, address and billing information on 01/28/2014. We tried to assist [redacted] / Rural Metro to get paid for ten months between 01/28/2014 and 10/31/2014.[redacted] has received only one bill from [redacted] / Rural Metro on 03/20/2014 for a total billed amount of $1593.57 for Invoice number [redacted], said that Invoice [redacted] was paid and sent to [redacted] / Rural Metro on 10/31/2014. I ask that [redacted] / Rural Metro or their representative call their own point-of-contact at [redacted] or [redacted] at [redacted] or e-mail at [redacted] and confirm this information so that both parties can talk to one another instead of using me as a go-between - this would allow [redacted] / Rural Metro to directly confirm with [redacted] on what has and has not been received and processed. Once [redacted] confirms this information, I again request that the amount due for Invoice [redacted] be reduced to zero. I am also asking for confirmation that [redacted]/Rural Metro has been paid for Invoice [redacted].

Regards,[redacted]

Dear Mrs. [redacted],    I apologize that Mr. [redacted]'s account has not been billed to your insurance.  I have reviewed the records from his transport.  We were not provided complete insurance information in order to bill.  In order to try to obtain complete...

insurance information we did send out billing notices.  The notices were sent to [redacted].  The dates the notices were sent were:  1/30/2014, 2/24/2014 and 3/10/2014.  The notices were not returned as undeliverable so we believed you had received them.  In addition, we did not have a contact phone number for you otherwise we would have attempted to reach you by phone.  Sincerely,[redacted]

Our records indicate that we provided services for [redacted] on October 20,2013. We billed her insurance for the total charges of $1705.20 in which they paid $1605.20. We notified Ms. [redacted] by phone and letters that the balance of $100 is her responsibility. The explanation...

of benefits we received with the payment indicates that the customer has a $100 co-pay. Please see the attached copy of the explanation of benefits. We consider this matter closed.Sincerely, [redacted]

R/M Customer Service/ Collections Manager