Rural Water District

After being informed of the cost of the repairs and approving them the customer came to the dealership with a spare key and without talking to anyone or paying his bill he took his vehicle, that is theft of servicesWe contacted him and offered to make a one time customer goodwill adjustment and he refused and as a result that offer has been withdrawn

Freightliner of Austin did make engine repairs to the unit in question and those repairs are complete and functioning properlyThis unit is in very un-kept condition from bumper to bumper due to what appears to us to be a total lack of maintenance, from broken out windows to bumpers being held on by rubber bungie cordsAfter making the needed engine repairs we took the unit on a test drive and the forward ujoint came apart allowing the driveline to come free damaging air and wiring harnessesWhile we feel bad about the driveline issue we made no repairs to the driveline and accept no blame for its failureThe claim that we tampered with the bolts to cause a failure is so ludicrous we will not entertain addressing it