Doc came in and provided a quote for my house and then refused to complete the house for the quote providedHe did all but one room and said that that room was not included in his quote and that I would have to pay him more
Replaced a fuel pump in my 2007 navigator , told us that is was trouble to replace us and had to charge us more for it. Also claimed to use only ford parts, 6 months later the fuel pump fails again. The first time they charged us over 1200$ for the service. We had someone else look the second time and to get it replaced was less than$400. This place takes advantage of people and shoule be closed.
Initial Business Response /* (1000, 7, 2014/05/09) */
Contact Name and Title: [redacted] Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@rusco-windows.com
In response to complaint received for the first time today May 9, 2014
Rusco Windows & Doors strives to provide their...
customers with high quality home improvement products with superior installation and customer service. When our expectation falls short it is taken very seriously. Addressing the concerns brought to attention by Mr [redacted]:
1. The 10 days for material to be delivered to the warehouse was a certain miscommunication. [redacted] custom windows have a 4 week lead time at minimum. The 10 days Mr [redacted] speaks of we believe is the 10 days [redacted] gave him for a re-measure by our head installer. This miscommunication was addressed with office personnel and Mr [redacted] the date he brought a sample for stain color to the office. It was then agreed that the office and [redacted] would communicate status via email. Order was tracked and information relayed to Mr [redacted] on progress of order.
2. Marvin Windows do NOT offer white weather stripping on any of their windows. Mr [redacted] was explained that the manufacture believes the white weather- stripping will weather with time. To accommodate Mr. [redacted] desires our Service Department explained we will change the black standard weather-stripping aftermarket to the white. (client's preferred color)
3. Regarding the staining concerns. We are certainly in agreement that our standards fell short. We attempted to schedule appointments to complete the staining and address all Mr. [redacted]'s concerns. There were scheduling conflicts between Mr. [redacted]s work schedule and traveling schedule to availability. It is scheduled for Saturday May 10.
4. Missing 2 screens have been re-ordered from the manufacture.
Rusco apologies for the inconvenience we have caused Mr. [redacted] We will work to complete his order to his complete satisfaction.
Initial Consumer Rebuttal /* (2000, 9, 2014/05/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
1. The 10 days was the time frame given for the window order to ship from Marvin, but regardless, windows are here and installed and look great.
2. When discussing weatherstripping, I was unsettled that the window was white with black weather stripping, [redacted] came today 5/17 and finished it off. Looks great (it was purely an aesthetic decision.)
3. Cleaning off the stain was completed, and we just need to do the post install wash.
4. Still waiting on the 2 screens...Andy informed me that he doesn't know when they will be coming in (5/17/2014), but knows [redacted] ordered them when he came to drop them off in the 1st place (approx 5/7).
Thank you, the windows look great.
Doc came in and provided a quote for my house and then refused to complete the house for the quote providedHe did all but one room and said that that room was not included in his quote and that I would have to pay him more
Replaced a fuel pump in my 2007 navigator , told us that is was trouble to replace us and had to charge us more for it. Also claimed to use only ford parts, 6 months later the fuel pump fails again. The first time they charged us over 1200$ for the service. We had someone else look the second time and to get it replaced was less than$400. This place takes advantage of people and shoule be closed.
Initial Business Response /* (1000, 7, 2014/05/09) */
Contact Name and Title: [redacted] Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@rusco-windows.com
In response to complaint received for the first time today May 9, 2014
Rusco Windows & Doors strives to provide their...
customers with high quality home improvement products with superior installation and customer service. When our expectation falls short it is taken very seriously. Addressing the concerns brought to attention by Mr [redacted]:
1. The 10 days for material to be delivered to the warehouse was a certain miscommunication. [redacted] custom windows have a 4 week lead time at minimum. The 10 days Mr [redacted] speaks of we believe is the 10 days [redacted] gave him for a re-measure by our head installer. This miscommunication was addressed with office personnel and Mr [redacted] the date he brought a sample for stain color to the office. It was then agreed that the office and [redacted] would communicate status via email. Order was tracked and information relayed to Mr [redacted] on progress of order.
2. Marvin Windows do NOT offer white weather stripping on any of their windows. Mr [redacted] was explained that the manufacture believes the white weather- stripping will weather with time. To accommodate Mr. [redacted] desires our Service Department explained we will change the black standard weather-stripping aftermarket to the white. (client's preferred color)
3. Regarding the staining concerns. We are certainly in agreement that our standards fell short. We attempted to schedule appointments to complete the staining and address all Mr. [redacted]'s concerns. There were scheduling conflicts between Mr. [redacted]s work schedule and traveling schedule to availability. It is scheduled for Saturday May 10.
4. Missing 2 screens have been re-ordered from the manufacture.
Rusco apologies for the inconvenience we have caused Mr. [redacted] We will work to complete his order to his complete satisfaction.
Initial Consumer Rebuttal /* (2000, 9, 2014/05/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
1. The 10 days was the time frame given for the window order to ship from Marvin, but regardless, windows are here and installed and look great.
2. When discussing weatherstripping, I was unsettled that the window was white with black weather stripping, [redacted] came today 5/17 and finished it off. Looks great (it was purely an aesthetic decision.)
3. Cleaning off the stain was completed, and we just need to do the post install wash.
4. Still waiting on the 2 screens...Andy informed me that he doesn't know when they will be coming in (5/17/2014), but knows [redacted] ordered them when he came to drop them off in the 1st place (approx 5/7).
Thank you, the windows look great.