Rush Athens Trampoline Park

I purchased tickets tickets online for my son daughter and two babysitters to jump I told them I had already paid and they were booked for 12pm When they arrived the lady said they were booked but that I had not pamy year old son had to use his money to get them in- he paid cash When my son left he called me to tell me that I didn't pay-they told him I didn't I called to get my payment refunded They pulled it up in the system and saw their error apologized and said they would fix it-just had to get the manager Leslie the manager got on the phone and refused to refund my child's cash money or my credit card payment because they didn't offer refunds they could only offer a gift card I do not live in the area and this was their error-they confirmed that Still refusing to refund the money In addition Leslie the manager repeatedly refused to give me her last name put him on hold then hung up on me Product_Or_Service: paid for jump time Order_Number: Sale ID

My wife purchased a hour pass, but they were sold out when I tried to purchase a passWe asked for a refund, so they gave us a gift cardWe are from out of town, and would be unable to use the gift card in the futureThey refused to give a cash/credit refund, but they did not have any signs posted in the store or at the registers to explain their refund policyAfter pointing this out to them, they still refused the cash/credit refund
Product_Or_Service: hour pass and pair of socks
Order_Number:***

I purchased tickets tickets online for my son daughter and two babysitters to jump I told them I had already paid and they were booked for 12pm When they arrived the lady said they were booked but that I had not pamy year old son had to use his money to get them in- he paid cash When my son left he called me to tell me that I didn't pay-they told him I didn't I called to get my payment refunded They pulled it up in the system and saw their error apologized and said they would fix it-just had to get the manager Leslie the manager got on the phone and refused to refund my child's cash money or my credit card payment because they didn't offer refunds they could only offer a gift card I do not live in the area and this was their error-they confirmed that Still refusing to refund the money In addition Leslie the manager repeatedly refused to give me her last name put him on hold then hung up on me
Product_Or_Service: paid for jump time
Order_Number: Sale ID