Rush Chevrolet

We bought a 2015 truck it has a vibration in the front that vibrates the stering we called and we're told that because they sit for so long that the tires need to rebalance to drive it for a while longer it's been 2 months and there is still vibration and again we call and the service manager tells us to keep driving it how long do you have to drive a brand new truck that had e miles on it before you can get it fixed

Regarding [redacted] came to the dealership to purchase a vehicle.  We were able to secure a finance approval for her form one lender, [redacted].  She was not approved by any of the other lenders we submitted her application to without a substantially larger...

down payment.Her credit bureau did not reflect any recent repossessions and she did not disclose to us at the time of the purchase or when she was submitting her credit application that she had a recent repossession within the last 6 months.[redacted], like many lenders today, do a "Welcome Call" to new customers to go over the terms of their purchase at the dealership and to validate and confirm the authenticity of the information that was submitted on the credit application to get approved for a purchase.When they/ Regional made the "Welcome Call" to [redacted], somewhere in their conversation, [redacted] told them that she had a prior loan that was recently repossessed.  Since they had no prior knowledge of the repossession, and it was not showing up in the Credit Bureau report they used to review her credit history and make the credit decision to extend a loan approval to her, they "Rescinded" their initial approval and retracted the funding on the purchase contract, as reflected in the letter from Regional that is attached.We have been in communication with Ms. [redacted] and explained the banks position and the need for her to return the car.  As of this morning, 1/22/18, She has agreed to return the vehicle but we have not received the vehicle yet.  In exchange, we have come up with an alternative vehicle she can purchase from us and we will apply her down payment of $ 1,000 and finance the small remaining balance and get her into some safe transportation she can drive until we can help her get approved in a formal Installment contract.  We have not received the vehicle back as of today 1/22/18, but she has agreed to return it and take the pre-owned vehicle for temporary transportation. [redacted] - Rush Chevrolet

To the Revdex.com regarding complaint filed by [redacted] - [redacted]
 
Ms. [redacted] puirchased said 2009 Chevrolet Impala on 1/24/2016.  Ms. [redacted] came into the dealership and said she was looking for a cheap and inexpensive car for her son to go to school in that was...

under $ 10,000.  We had nothing in stock under $ 10,000 that was a retailable car for that price.  They saw the 2009 Impala and liked it and said it was fine. We explained to them that the car was intended to go to the auction because it had some repair issues and they said that was fine, and that it would work perfect for their son to go to schoool in.  The 2009 Impala in question was a trade in from a previous customer.  The Impala had aftermarket rims on it and when the customer traded it in, he wanted to keep the wheels.  So we agreed to let him him keep the wheels and we added a replacement set of wheels to the car so we could send the car to the auction to be wholesaled.  When the car was traded in, it had some air conditioning problems, as we disclosed to Ms. [redacted] and her son [redacted], when they were showed the car.  Our original intentions were to wholesale the car at a used car auction.  And we disclosed that to [redacted] and Ms. [redacted] because the car had the replacement wheels and tires we put on it and it had air conditioning problems.  They said it was fine as is and would accept the car regardless.  We told them the car had an AC problem.  They didnt want any wheel covers.  We told them we would give them a set of wheeel covers for the car.
They took the car in the disclosed condition because it had relatively low miles and we could sell it to them for $ 8,855 and they didnt want to spend any more money than that.  We told them that the AC could be repaired with an Extended Service Policy, but that they would have to wait a minimum of 30 days for the coverage to apply to a pre-owned car.  The coverages on Extended Service Agreements do not apply to repairs for a 30 day waiting period. They said that was fine and agreed to accept the policy.  We initially purchased a set of wheeel covers from Auto Zone that were after market wheel covers and they did not fit on the rims on the car.  So we ordered a replacement set of original factory wheel covers for them.  When the wheel covers came in we called [redacted] and he came by to pick them up.  We offerd to install them on the car for him but he said he was in a hurry and would do it himself later.  He took the wheel covers with him and we never heard back from them for over a month before they called the salepeerson, [redacted], and told [redacted] that the wheel covers didnt fit.  We asked them to come by and we would see what the problem was.  We havent heard back from them or seen the car since [redacted] picked up the wheel covers.
If there is a problem with the wheel covers fitting properly we might be able to replace them or swap out the rims/wheels for a set that will accept the wheel covers.  As far as the AC repair, we have never seen the car here in our shop for a repair issue.  We have contacted Zurich Insurance, the undewriter for the Extended Service Policy, and they show no history or record of any repairs or claims called in regarding the car or specifically the AC.  So I dont know how they can say the work has been declined by the Extended Warranty because no claim or reported claim has ever been made or called in to the provider.
Depending on the nature of the repair needed, some or possibly all of the AC components that need to be replaced may be covered by the policy.  The policy covers major AC components but does not cover 100 % of all components, no policy does.   Only the original manufacturers warranty would cover 100 % of all repairs and that would only apply during the initial bumper to bumper coverage period of 36 months or 36,000 miles from the original purchase date of the car.  The car is a 2009 model and that makes it 7 years old, way beyond the original 36 months of bumper to bumper coverage.  It had 55,425 miles on it at time of purchase.  That is low miles for a 7 year old car, but it is still beyond the 36,000 miles of the initial bumpe to bumper coverage.
Any service center can reapir the AC under the Extended Service Plan.  We can do it, if we can get the car in our shop.  Any deductibles and non covered components will have to be paid for by Ms. [redacted] and [redacted] but the policy will cover any major components under the plan.  We can address the wheel coveer issue if we can see the car and figure out why the wheel covers dont fit.  I cant make a 7 year old car a new car agian.  We can replace the wheels with "like kind and quality' if necessary.   The car had brand new tires on it when they purchased it.
I will attempt to attach copies of our repair orders in this email response for the wheels and tires etc. when the car was originally traded in.  And then the subsequent repair order for the new replacement wheel covers when the Auto Zone covers didnt fit for [redacted] and Ms. [redacted].
If the attahcment file does not contain the documents, I can email them to your attention.
 
Sincerely,
 
 
[redacted]
General Manager
Rush Chevrolet
512-281-2210  work

Regarding the above referenced Complaint, Mr. [redacted] was attempting to purchase a pre-owned 2015 Chevrolet Colorado pickup.  He has a significant amount of negative equity in his current vehicle that he wants to trade in.  We submitted his application to numerous lenders to try to...

secure an approval for him on the Colorado, but none of the lenders/banks were willing to advance the entire amount needed for the purchase and still be able to cover the "negative equity" in his trade-in.In order to cover the Negative Equity and cover the purchase price of the Colorado, Mr. [redacted] needed to get an approval for $ [redacted].  The best approval we got for him was from [redacted], a copy of the approval is attached, with a maximum amount approval on his application of $ [redacted]  Thus we were apart $ 3,078 on getting his deal done.  We needed $ 3,000 in down payment to make up the difference of the $ [redacted] needed to finance the purchase and cover the negative equity in his trade-in and the $ [redacted] maximum approval we received from [redacted].As you can see from the GM Financial Call Back sheet, also in the attached, he was "Declined" for a loan approval from GM Financial.We did get another approval from Capital One Financial for 75 % of the amount needed to finance the transaction, or in other words, Capital One offered to finance $ 19,933 for his purchase versus the $ [redacted] he was seeking....making his down payment needed $ 6,645 to get the transaction done through [redacted].  If he was unwilling to do $ 3,000 for [redacted], he certainly wasn't going to go along with $ a 6,600 down payment to get his purchase done through [redacted].So at this time, Mr. [redacted] remains $ 3,000 away form the  best approval he could get on that vehicle and the approval will expire on 2/9/18.  The approvals are good for 30 days.

The response submitted is in accordance with the policy and procedures process of the Extended Service contract company.  We do not set the guid[redacted]nes for the process by which "all" cancellations are processed and redeemed.  We are contractually obligated to abide by their cancellation and redemption process.
 
Thanks for the opportunity to clarify.
 
 
Sincerely,
 
 
[redacted]
Rush Chevrolet

Complaint: [redacted]
I am rejecting this response because: The refund if based on months and not mileage will need to be noted from date of turn in to dealership. not from the date they finally submitted it.
Regards,
[redacted]

In response to the complaint from Ms. [redacted], There is not anyone named [redacted], we do have a [redacted].....secondly, Mr. [redacted] does not smoke so he couldn't have been gabbing and smoking cigarettes.  There is also no one named [redacted], we do have a [redacted] and he did...

speak to Ms. [redacted].When she came in to shop for a car, we sat down with her and reviewed her credit with her.  Her credit score is challenging and she has a relatively low credit score, and her income is limited and as such her application presented some financing challenges.  The car Ms. [redacted] wanted was  2017 Cruze and as a 2017 model it currently has very small rebate values ( only $ 1,500 ).  Due to her limited income and the level of the credit score, we could not get her approved on the 2017 Cruze she wanted without substantially more down payment, which she refused to put down any additional down payment, and we also needed a co-signer that could help with the credit approval due to her current credit score limitations.  She was unwilling and unable to do either.As an alternative option, we presented her a different vehicle a 2016 Chevy Sonic that is less expensive ( about $ 2,000 less than the Cruze) and it has a significantly larger rebate available on it ( over $ 3,400 vs the $ 1,500 on the Cruze)  We were able to get her a credit approval by a reputable bank on the 2016 Sonic and we were prepared to deliver and sign her up on the Sonic ...but we COULD NOT get her approved on the Cruze she wanted without more down payment and a co-signer that could add more income and a better credit score to the application.She became VERY UPSET, then she began yelling and screaming and cussing out the Salesman that was helping her and the Sales Managers that were trying to calm her down.  She was using foul language in the dealership and it was during normal business hours and she then began to walk around the showroom yelling and screaming and cussing and going up to other customers and yelling about how she was getting cheated.  She was disruptive and very rude to the other customers.  Her language and behavior was disgraceful !!  We will not sell her a vehicle and she cannot return to our dealership. [redacted], General Manager

We are not going to engage in this process anymore with this complaint or with Ms [redacted].  She and her fiancé engaged in misrepresentation regarding both of their credit applications and their employers and their incomes . This is credit fraud.Her conduct was belligerent and rude and very condescending throughout the process .  They put over 3,000 miles on the vehicle and then want to engage in this campaign of victimization.we refunded her her down payment and drive the car 3,000 miles with no cost to her.  ENOUGH !!! We are concluded with this matter !! [redacted]Rush Chevrolet

Complaint: [redacted]
I am rejecting this response because: I received the check today and was shocked on the amount. I still have not been given any proof of how the deductions were calculated and how they came to this figure. When I asked for this info at the dealership, I was denied the documentation. I believe I have a legal right to documentation showing how the transaction proceeded and how they came up with this figure. As well as seeing proof that the deductions were made from the time the vehicle was traded in and not from when they received the paperwork due to Rush Chevrolet's negligence. I want the paperwork, And contact information for the Company the contract was through. Simply handing someone a check is not sufficient documentation.
Regards,
[redacted]

The response submitted is in accordance with the policy and procedures process of the Extended Service contract company.  We do not set the guid[redacted]nes for the process by which "all" cancellations are processed and redeemed.  We are contractually obligated to abide by their cancellation and redemption process. Thanks for the opportunity to clarify.  Sincerely,  [redacted]Rush Chevrolet

Our General Sales Manager, [redacted] did speak to Mr. [redacted] this week.  He did submit a cancellation request as he originally stated.  Our Finance Manager, [redacted], that processed his cancellation request form misplaced the cancellation form in his office.  After Mr....

[redacted] contacted him regarding the status of the cancellation, that's when [redacted] realized that it hadn't been filed.  We acknowledged to him that we were at fault and had not filed the cancellation request.  We promptly submitted the cancellation and it is being processed by the Service Contract insurance company, Zurich, for refund.We received a confirmation from Zurich today that the cancellation has been received and is being processed.  The only documentation I have that we could give a copy of to Mr. [redacted] is a copy of the original cancellation form he filled out and signed.  We fax that form to after he signs it over to Zurich and they start processing the cancellation.  I may very well have the refund available for him by next Friday or possibly earlier. The important thin for Mr. [redacted] to keep in mind is that the cancellation of the extended service contract will based on either the amount of mileage that was used during the time that his contract has been in force, or the amount of time ( months that have lapsed since he purchased it.  The refund will be based on the remaining balance of the pro-rated percentage of the amount of time that has lapsed or the amount of mileage. They refund the lesser of the 2 as stated in the original enrollment documents.  Zurich also has a toll free Customer Service number in the literature that he can call if he feels the need to confirm the refund process. I hope to have his refund ready for him by next Friday, if not sooner.  Thank You  [redacted]General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would have liked common courtesy of a call back from a member of management from Rush Chevrolet and also documentation of the $800.00 being refunded for from Foresight for the GAP Insurance.
Regards,
[redacted]