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Rush Photography and Video

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Rush Photography and Video Reviews (1)

Initial Business Response /* (1000, 7, 2014/03/10) */
Contact Name and Title: ***Owner
Contact Phone:***
Contact Email: ***
I am writing this letter in response to complaint case number XXXXXXXXMy studio has on multiple times attempted to address
the client's complaintsThe customer claims the video is unwatchable and is blurryI have explained multiple times this is not what we see when we view the wedding video on a standard Blu *** player and HD monitor at my officeI have asked on numerous times for client to visit my office so I can see what the client is referring to in order to pin point the matter and rectify the situationHowever, the client refuses to come in and keeps reiterating to "do your job and fix it"This stance by the client makes it impossible to fix a problem which on our end does not existMy studio has sent copies on numerous occasions only to be told there is still an issue with the blurrinessRegretfully, this cycle continued for a year and I simply did not have a real solution since we cannot see what the client is referring toRegarding the transferring of the video and not having the equipment, this is partially correct as I told client I will need to use a different video deck then the current one we haveI explained it could take about a week before I get the footage back in the system but never did I say we would not do it
In close, it does not matter what footage goes in or out since the client is not willing to take time to visit the office and show my staff what the issues areThe client will be receiving final copies by no later then Friday 3/14/The client has the option of purchasing the raw footage, as this was not part of the contract agreement
Consumer Response /* (3000, 14, 2014/07/15) */
I never received any notice that they were closing or attempting to contact meRush is now asking me to purchase the raw footage when in fact I have multiple emails explaining as long as I provide the T-Drive I am entitled to itI have gone to his studio and spent hours with his staff years ago attempting to resolve these issuesI have bulleted in a very detailed email what specific changes with time stamps needed to be doneI have viewed this video on multiple video sources other than in my own homeFor him to say it is watchable on his end is falseI have his own testimony that they have received the copy of the DVD they sent me and were addressing my issues I expressedHe sent me final videos and I wish to no longer work with them in attempt to resolve this lack of quality and effort they portray in their workThey are not professional and I am happy to send the emails in which he stated he is not completed the job no matter what I doThis is the reason I turned to the Revdex.comHe is in breech of his contract and I am not satisfied

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Address: 1610 S Halsted St, Chicago, Illinois, United States, 60608-2598

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