Russ Pest Control Inc

I have referred this matter to counselThe client has in a text message said She would remove the reviews when we had poor management rynning our business, now she claims she will not Stephanie R***

This consumer account and Russ, made arrangement to pay her the $490.00 in full. Kevin R[redacted] made this promise on his own against legal advice. Mr. Russ missed one text message from the consumer then was hit with a very nasty rating on social media. The consumer is correct about the salesman in this...

matter who was managing our family business at the time. Mr. Russ will pay the $490.00 in full by January 15th, 2017, at that time a "Release and Settlement will be reached removing all ratings from social media.Stephanie R[redacted]

From: [redacted]<[redacted].com>Date: Mon, Jan 16, 2017 at 9:39 PMSubject: Complaint ID # Russ Termite and Pest Control, LLCTo:Good evening, [redacted].Notwithstanding the following, I still have not received payment of the $490 to which Russ Termite & Pest Control agreed to pay.  "This matter is being closed in contemplation of the terms outlined in the business' previous response, refund by 1/15/17, is met.  This matter can be re-opened if resolution is not provided as stated."To that end, I'd like to reopen the matter and be paid as Russ Termite & Pest Control promised.  In addition, since Russ has proven unwilling to pay me despite a promise to do so and despite substantial compromise on my part (i.e., willing to accept $490 instead of the $700 in damages caused), I would like my complaint to be incorporated into Russ's Revdex.com rating as reflective of their anti-consumer behavior and lies.Thank you, [redacted]