Russ Wenke Construction, Inc

Thank you for reaching out to us regarding this homeYes, we are the hired contractor for this Restoration project with contract in tact for the repairs as well as the mitigationConstruction was going and moving along until we reached out to the insurance company for a repair supplement on the
shower doorWe stopped work at that time to make sure it would be covered by the insurance company before we re-installed the shower doorThe old door was not in the best shape to be re-installedWe submitted a supplemental request to the insurance company, which began the waiting gameThe insurance company was non-responsive, but we maintained contact with the homeowners son, Jon ChowWe received an email from Jon on September 9th, shortly after hearing from Jon himself, that the repair supplement we requested from the insurance company, was not going to be awarded to the claimFrom that day until now, we reached out to MrJon Chow via email, phone messages and text messages to have him schedule with us to complete the projectIt was not until October 31st that we received a letter from a possible attorney of theirs regarding the homeI reached out to the attorney and since then, we are scheduled together for a walk through on the home, to see what needs to be done for completion, on this coming Friday @ 8:amOnce the walk through is completed with the homeowner, we will address scheduling to get the home completed of repairs. In reference to the money that has been paid out so far on this home, the money received so far has been directly from the Insurance company for the Water Mitigation portion of the claim, and that is allThose funds are separate from the repair funds. So as you can see, we are finally working with and alongside the homeowners to get these issues resolved right awayThank you very much and have a nice day!

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I have reviewed the response made by the business in reference to complaint ID *** After weeks of no contact, I find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
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This job was completed on 11/11 after a minor set back due to the wrong shower glass door being ordered/shipped from an outside vender. I have spoken with the homeowner and we will be scheduling a final walk through in the coming week. As far as I know, there are no problems with craftsmanship. The...

communication has always been there between Copper State and this customer. Thank you for your time and help in the resolution process. Have a great day!

I have attached the documents to help aid in the understanding of our side. We were at Mr. [redacted] home to provide a dry out service for him because he had water damage from a leak in his foundation as he explained. The work we did was through him as well as in conjunction with his homeowners...

insurance. We have a direct billing estimate which we sent to the homeowners insurance so that the estimate could be in negotiation with the insurance company for payment. When I was asked by Mr. [redacted] to give him a copy of the work done/billing, we had not even started an estimate yet. After my technicians have completed the work in the home, I have 7-10 business days to get my estimate written up and sent to the insurance company for payment approval. Every single one of the personnel in my office had tried to explain that there was an "open invoice" until all work is completed during the dry out period. When he was demanding even some idea as to what was billed, I explained to him that I will not have those numbers until we had finalized our estimate and sent them over to his insurance company. After many, many discussions between myself, the homeowner and the insurance adjuster, I think he got the feeling of what was to happen as he had put a halt to work due to his misunderstanding at some point and then agreed to resume work afterwards. What he is not stating is that we opted to send out a plumber, pay for the repairs for him and that we would not bill him for these services. We did not bill for those services either. Mr. [redacted] after calling me on the 19th, I emailed him the initial estimate we had sent to the insurance company but I had let him know that it was not an agreed upon price between us and the insurance company. The insurance company is the one that would be paying for the services we provided. He has a copy of the invoice and his Insurance claims adjuster told me he was sent a copy by them as well. We were in the process as of 2 days ago to look into the estimate and see if there was any mis-billing issues, which there is not after review. The equipment was on site from 11/6/15 to 11/8/15. In our billing software (Xactimate) is uses those days as a three day billing cycle. Mr. [redacted] has refused to pay us for these services and the Insurance check he was supposed to paid us and now has been cashed. We are just trying to get paid for the services rendered. Please call us @ ###-###-#### with any questions or concerns.

My name is Alex Wang, the home owner of property [redacted]. Since middle of June the master bathroomon the second floor had a leakageissue. Therefore we found CopperStateHome Builders and decided tolet them repairthe problem. The job started two weeks and they got the first check in the amount of $2501.45. After they had received the first check they suddenly stoppedthe job and never saw the workers comeback. We have contacted them a number of times via phone and never got a straight answerwhether they would be coming back to finish the job they had started.Whenthey asked for morepayment we certainly refused to pay them because the job was not finished. They left the master bathroom a mess, with no toilets installed shower not completed and no floor tiles. This caused a lot of incontinence stress to my family. After a few months contacting Copper State we were very disappointed and we were trying to find another company to finish the job.Soon in October we had received a notice from a law firm that was hired by Copper State that they were to give us 20 days to pay off the balance that we owed them. If
this was not paid in full they were goingto put a lien on my property. After that a week later we received letter and calls from a collection agency that said they need to collect $3996 for Copper State(the agent name is Stanley [redacted])I told him the bathroom was not functioning and when they come and finish the job I will pay off the balance. Later CopperState builder called sayingthey will finish the job and second day later Robia came and I showed him all the damages they made and that they shouldbe fixing all the damages. Robin said i'll collectall the money that insurance paid, itold him since thejob started I was nevertold the estimate price,he said the total is $3996. Then isaid wellcheck for $3000. He said another $900 something still coming. I agreed i'll pay all the money after they get all the job done and fix all these damages. After he left two days later he called back saying we have to pay collection fee of 30% which was $1300.
I told him don't come i'm not going to pay that collection fee, now I really don't know what the next step is. I want to ask Revdex.com to help us, we still need to complete the leaking issue and repair all the damages they made in my bathroom. Enclosed is all the pictures and info for you reference, thank you very much for your  time.

Copper State has completed the repairs for the homeowner and constant communication has been restored. Copper State will be paid in full for our services here in the next 1-2 business days from the homeowner and they are happy with the completion. Copper State were also previously and currently in talks with the Collections agency to cancel the calls/communication with this homeowner. Copper State and Alex Wang have worked out our communication and again, the home is fully restored. If you have any other questions, please feel free to reach out to us. Thank you very much and feel free to contact the homeowner for this verification as well. Have a nice day!Jason H[redacted]Client Relations Manager