Russell 24/7 Travel Store

Hello Revdex.comMy name is *** ***, I am the Director of Food & Beverage at the Essex Resort and SpaI have reached out to *** * *** and the situation has been resolved to the satisfaction of the the GuestI apologized and explained it was just a misunderstandingThe lack of
communication came from a manager during his process of leaving the companyWe refunded the full amount of the charge to the credit cardWe also mailed the guest a complementary dinner gift certificate for two at our restaurant to prove we value them as guest here at the EssexThey were happy with resolution since they have enjoyed dining with us in the pastIf there is any more information you need from us to close this complaint, that has been resolved, please let me knowThank you for your time.Sent on: 6/12/9:29:PMSent by:

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***