Russell Auto Service

Ms *** brought her vehicle in on 11/20/stating that it was making noise while startingAfter testing the system we found that the ignition switch was causing the starter to stick & making the noiseWe replaced the ignition switch & problem was solvedOn 4/25/she brought the
vehicle back stating the the key would not turn intermittentlyAfter testing system we found that the key lock cylinder assembly was badShe refused the repair & we did not hear back from herIgnition lock cylinder is separate from the ignition switch.If this would have been the same problem we would have warrantied itShe had 3,miles on vehicle & did not call with an issue before bringing it in to be checked again

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Ms *** brought her vehicle in on 11/20/stating that it was making noise while startingAfter testing the system we found that the ignition switch was causing the starter to stick & making the noiseWe replaced the ignition switch & problem was solvedOn 4/25/she brought the
vehicle back stating the the key would not turn intermittentlyAfter testing system we found that the key lock cylinder assembly was badShe refused the repair & we did not hear back from herIgnition lock cylinder is separate from the ignition switch.If this would have been the same problem we would have warrantied itShe had 3,miles on vehicle & did not call with an issue before bringing it in to be checked again.

Complaint: ***
I am rejecting this response because:
My whole point is that I had to pay twice for the same thing and being a disabled senior on a fixed income it’s not right , but they refuse to make it right , so nothing else I can do , like I said before I can’t afford to go to small claims court , I’ll eat the cost myself and never go back there , it’s a darn shame thought , SMH .
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
My whole point is that I had to pay twice for the same thing and being a disabled senior on a fixed income it’s not right , but they refuse to make it right , so nothing else I can do , like I said before I can’t afford to go to small claims court , I’ll eat the cost myself and never go back there , it’s a darn shame thought , SMH .?
Sincerely,
*** ***?

Here is the invoice you requested