I am rejecting this response because: The information the was provided by the nail owner is inaccurate, we were not only treated unprofessionally, the shop did not have "new tools"The phone call that was took place had several people on the phone because they used the excuse that "no on spoke English"The fact of the matter is still the same, my daughter came to her shop for services, and we left unhappy with poor quality services, and with a fungus from dirty instrumentsWhen my daughter came in the next day they had several woman grabbing her hands and yelling in a foreign languageMy daughter called me, and after the 3rd person got on the phone she (technician) said she would just refund my daughter and remove the nailsOnce we hung up the technician grabbed my daughters hand aggressively, and started to use the electric drill and drilling her nailMy daughter called me again and spoke to someone else who stated she was the translator and stated she wasn't going to give a refund and started yelling at my childI advised my daughter to leave because she felt attacked and threatenedThe names that were provided were not the names that were on the licenses on the wall, when I asked for the technicians name they provided me with something else, when my daughter tried to take a picture of license on the wall they removed it, all we wanted was our money back for the poor quality work, I am not asking for the copays from the doctors visits for the medication that was proscribed for nail fungus
I also agree I am done going back and forth, the bottom line the staff verbally abused a childThey caused an infection on her finger, and this place needs to be inspected so that no one else can catch a fungus do to lack of cleanlinessMy daughter came in to receive service for a special day, and we were very unhappy with the serviceWe tried to settle for the nails but the quality of work was terribleSo we contacted them, and we made arrangements to come in to get them fixedWe didn't ask for much we wanted to nails to be straight and symmetricalHere is where I will refuse to have this unnoticed, my daughters finger became red and sore to the touch that eveningWhen she walked into the nail salon she was verbally attacked by several womanA few of them came over to her and roughly grabbed her hand and started screamingShe didn't have a chance to tell anyone that her finger was hurt, she was honestly afraidAfter she called me and I spoke with someone who agreed to remove the nails and refund us, that same technician grabbed my daughters hand and started filing her nails and pulling her handAgain all we wanted is quality work for what payed for instead the physically touched my daughter in a negative manner, and verbally abused herI will not remove any *** complaint, and I will not let this situation go they had no right treating a child this wayI am sorry we ever walked into this establishment
My name is *** ***I am the new owner of Howe’Bout Nails SalonYesterday, I received a letter from Revdex.com informing me that there was a complaint against my businessIt stated that the case was closed and was filed as UNANSWEREDI just want to say that this is the first time
that I have received anything from Revdex.com about this situationHowever, after reading the customer’s statement of the problem, I would like to give my response to the situationFirst of all, in their statement the customer said that she asked for the electric drill not to be used because it was “dirty”, this is NOT trueIn fact, she did not once ask us about our equipmentWe recently just took over this store so all of our equipment is new and we take great care to make sure that all our equipment is sterilize and cleanThe customer’s daughter asked for a white-tip full set to be put on and her nail technician, *** ***, made sure that was alright with her mother before startingIn her statement the customer had stated that she walked away while her daughter was getting her nails doneThis is falseShe was sitting across from her daughter, at my station, and was watching her daughter getting her nails doneDuring the whole process, she did not once said anything to *** about stopping but *** did periodically stopped to check in with her daughter to make sure that everything was fineEach time both the customer and her daughter replied that it was goodAfter everything was done, *** once again asked if everything was good and if she needed to fix anythingTo which both the customer and her daughter once again replied that everything was goodThey preceded that to pay for the service which was $and she gave *** a tip of $so the total amount of payment was $Afterwards, I received a phone call the customer saying that she didn’t like the shape for the nails, there was no talk of any finger being “red and swollen”I told her that they could come back to get the nails fixed but we have a policy of no refundsThe customer said okayThe next day the customer’s daughter came to the shop by herself and said she wanted a refundI once again told her that if she did not like her nails, we will fix it for her but we have a strict no refunds policyShe insisted that she wanted a refund back and got her mother on the phoneWhen I spoke with the customer on the phone, I told her that I could fix her daughter’s nails for her but I could not give her daughter a refundHowever, I told her that if she insisted on having a refund that she needed to come back to the shop and I will continue to have a conversation with her about itShe proceeds to tell me that she can’t come back and to deal with her daughter because her daughter was I informed her although her daughter was she needed to come to the shop because she was the one who signed off on the card transaction and she hanged upAfter getting I got off the phone with her mother, the customer’s daughter left and I have not heard anything about the incident until yesterday when I received the letter from Revdex.com
I refused to keep debating with someone who can’t tell the truth. It is pointless and a waste of my time. I stand by statement. We performed the service that customer’s daughter wanted and made sure it was okay with the both of them before they left the shop. In the original complaint that the customer made to me, she only told us that she did not like how the nails look and I told her that we will fixed it for her daughter because we do not give out refunds. She never mention anything about any infection, which we did not caused. Also, the customer keeps mentioning that the staff was yelling at her daughter. This is a lie. The staff never even raised their voice at her. All we did was informed her daughter that we can’t give her a refund but we will fix her nails for her and if they want to discuss a refund her mother would have to come to the shop. Because I don’t want to keep wasting my time debating this incident, I will be willing to give her a refund ($25 for the white tips service only) if she takes down her negative comment of us on [redacted]. The comment about the situation is untrue. Since she is the one who signed off on the card transaction, she,not her daughter, have to come, with her receipt, and get the refund. Those are my conditions for a refund. If she agrees to them, I will give her a refund. If not, I won’t give her a refund. It is that simple.
I am rejecting this response because: The information the was provided by the nail owner is inaccurate, we were not only treated unprofessionally, the shop did not have "new tools"The phone call that was took place had several people on the phone because they used the excuse that "no on spoke English"The fact of the matter is still the same, my daughter came to her shop for services, and we left unhappy with poor quality services, and with a fungus from dirty instrumentsWhen my daughter came in the next day they had several woman grabbing her hands and yelling in a foreign languageMy daughter called me, and after the 3rd person got on the phone she (technician) said she would just refund my daughter and remove the nailsOnce we hung up the technician grabbed my daughters hand aggressively, and started to use the electric drill and drilling her nailMy daughter called me again and spoke to someone else who stated she was the translator and stated she wasn't going to give a refund and started yelling at my childI advised my daughter to leave because she felt attacked and threatenedThe names that were provided were not the names that were on the licenses on the wall, when I asked for the technicians name they provided me with something else, when my daughter tried to take a picture of license on the wall they removed it, all we wanted was our money back for the poor quality work, I am not asking for the copays from the doctors visits for the medication that was proscribed for nail fungus
I also agree I am done going back and forth, the bottom line the staff verbally abused a childThey caused an infection on her finger, and this place needs to be inspected so that no one else can catch a fungus do to lack of cleanlinessMy daughter came in to receive service for a special day, and we were very unhappy with the serviceWe tried to settle for the nails but the quality of work was terribleSo we contacted them, and we made arrangements to come in to get them fixedWe didn't ask for much we wanted to nails to be straight and symmetricalHere is where I will refuse to have this unnoticed, my daughters finger became red and sore to the touch that eveningWhen she walked into the nail salon she was verbally attacked by several womanA few of them came over to her and roughly grabbed her hand and started screamingShe didn't have a chance to tell anyone that her finger was hurt, she was honestly afraidAfter she called me and I spoke with someone who agreed to remove the nails and refund us, that same technician grabbed my daughters hand and started filing her nails and pulling her handAgain all we wanted is quality work for what payed for instead the physically touched my daughter in a negative manner, and verbally abused herI will not remove any *** complaint, and I will not let this situation go they had no right treating a child this wayI am sorry we ever walked into this establishment
My name is *** ***I am the new owner of Howe’Bout Nails SalonYesterday, I received a letter from Revdex.com informing me that there was a complaint against my businessIt stated that the case was closed and was filed as UNANSWEREDI just want to say that this is the first time
that I have received anything from Revdex.com about this situationHowever, after reading the customer’s statement of the problem, I would like to give my response to the situationFirst of all, in their statement the customer said that she asked for the electric drill not to be used because it was “dirty”, this is NOT trueIn fact, she did not once ask us about our equipmentWe recently just took over this store so all of our equipment is new and we take great care to make sure that all our equipment is sterilize and cleanThe customer’s daughter asked for a white-tip full set to be put on and her nail technician, *** ***, made sure that was alright with her mother before startingIn her statement the customer had stated that she walked away while her daughter was getting her nails doneThis is falseShe was sitting across from her daughter, at my station, and was watching her daughter getting her nails doneDuring the whole process, she did not once said anything to *** about stopping but *** did periodically stopped to check in with her daughter to make sure that everything was fineEach time both the customer and her daughter replied that it was goodAfter everything was done, *** once again asked if everything was good and if she needed to fix anythingTo which both the customer and her daughter once again replied that everything was goodThey preceded that to pay for the service which was $and she gave *** a tip of $so the total amount of payment was $Afterwards, I received a phone call the customer saying that she didn’t like the shape for the nails, there was no talk of any finger being “red and swollen”I told her that they could come back to get the nails fixed but we have a policy of no refundsThe customer said okayThe next day the customer’s daughter came to the shop by herself and said she wanted a refundI once again told her that if she did not like her nails, we will fix it for her but we have a strict no refunds policyShe insisted that she wanted a refund back and got her mother on the phoneWhen I spoke with the customer on the phone, I told her that I could fix her daughter’s nails for her but I could not give her daughter a refundHowever, I told her that if she insisted on having a refund that she needed to come back to the shop and I will continue to have a conversation with her about itShe proceeds to tell me that she can’t come back and to deal with her daughter because her daughter was I informed her although her daughter was she needed to come to the shop because she was the one who signed off on the card transaction and she hanged upAfter getting I got off the phone with her mother, the customer’s daughter left and I have not heard anything about the incident until yesterday when I received the letter from Revdex.com
I refused to keep debating with someone who can’t tell the truth. It is pointless and a waste of my time. I stand by statement. We performed the service that customer’s daughter wanted and made sure it was okay with the both of them before they left the shop. In the original complaint that the customer made to me, she only told us that she did not like how the nails look and I told her that we will fixed it for her daughter because we do not give out refunds. She never mention anything about any infection, which we did not caused. Also, the customer keeps mentioning that the staff was yelling at her daughter. This is a lie. The staff never even raised their voice at her. All we did was informed her daughter that we can’t give her a refund but we will fix her nails for her and if they want to discuss a refund her mother would have to come to the shop. Because I don’t want to keep wasting my time debating this incident, I will be willing to give her a refund ($25 for the white tips service only) if she takes down her negative comment of us on [redacted]. The comment about the situation is untrue. Since she is the one who signed off on the card transaction, she,not her daughter, have to come, with her receipt, and get the refund. Those are my conditions for a refund. If she agrees to them, I will give her a refund. If not, I won’t give her a refund. It is that simple.