Russell Fence Company, Inc.

Review: My wife and I are writing to dispute the bill to move our fence at the aforementioned address. We have two issues: the fact that we were billed at all, but also the amount of the bill, which we feel is excessive since the work that Russell Fence Company did to move the fence was less than what we originally expected.

Over the summer, their estimator [redacted] came out to our home to provide a quote for the fencing of our backyard. At that time, I showed him a copy of our property survey, and he walked the yard and took measurements. He later sent me the quote, which we signed about a month and a half later, and we submitted that to the company to perform the work.

On October 9th, a crew arrived to sink the fence posts. My wife was already home and called me, saying they needed to know where the fence was supposed to go. I emailed her a copy of the aforementioned survey, which she printed off and provided to them. I then left work early and hurried home so I could observe the work being done.

Besides having the survey in hand, their crew was able to find the property pins marking the boundaries...or so I thought. If there was any dispute about where the front pin was, then their crew should have stopped and said they could not proceed until it was found. I could have made a simple phone call to [redacted] so the [redacted] could let me know where it was located. Their crew also visibly sighted on the rear pin behind the existing fence (put there by the neighborhood developer) and proceeded to run the string to place the fence in a straight line.

The fence dividing my property from the property next door is approximately fifty feet in length, twenty-five feet of which was over the property line per surveys done by [redacted] prior to the sale of that house. Where the fence line begins was 3.5 inches within my yard and ran outward from there. With as much experience as Russell Fence Company has building fences, should they not be able to run a straight line? We understand the mistake was just mere inches, but the fence went over the property line because of their crew's error. And had this mistake not been corrected, the closing of the property next door would have been delayed, and we would have faced legal action from [redacted]. We also understand the work contract states that the homeowner is responsible for the property lines, but we feel we provided their crew with everything they needed to do the job properly. Their crew should have known to sight better on the property pins or stop work if there was a dispute and until it could be clarified.

As for the other issue: the amount of the bill. The original quote [redacted] provided to us to move the fence assumed the entire line (approximately fifty feet) separating our yard from the neighbor's would need to be moved. Because they were unable to meet the deadline set by the builder, [redacted] sent a crew to remove the twenty-five feet of panels that were over the line. Their crew simply had to dig new post holes for three to four posts and put the panels back up. Their original quote was for $300, but by our estimate, the work was around half of what that quote was for.

I have called the company several times and left messages for the [redacted] to call me. In addition I sent them an email on Monday December 1 laying out our concerns with a request that again, the owner of the company contact us to reach an amicable solution. To date we have not been contacted. We feel that they need to take responsibility for their error and not charge us for what it cost to correct it.Desired Settlement: We want the $300 bill that was sent to us for the movement of the fence to be rescinded and something sent to us in writing showing that we owe nothing further to Russell Fence Company for the work performed.

Consumer

Response:

The customer contacted the Revdex.com to say that after contacting the business directly this has been resolved.