Russell Property Management

Poor customer service. Russell Properties billed for HOA fees and sent the bill to the wrong address. After 10 MONTHS of not receiving a bill, a bill was sent to the correct address. We called the business to straighten everything out. Russell Properties said they sent it to an address that did not exist while continuing to add late fees. Through no fault of our own we had accrued late fees. When we tried to resolve the issue, Russell Properties stated that we should have known that fees are due every year on January. We live in a brand new developement and this is our first home, their stand on the issue is that we should have known. On top of that, the HOA fee increased for the current year, Russell Properties failed to notify us of this. Recently we have been increasingly notified about our ditch maintenance. Our ditch looks exactly like every other ditch in the developement....","neg-3

1 star because the maintenance crew are fantastic and honest and absolutely a credit to this company.
Apart from the maintenance crew, [redacted] Property Management was the worst company I have rented from. Let me explain, we were living out of state and accepted a property based solely on images we had seen online. The apartment was nice, but the master bedroom, closet and bathroom was painted the most hideous electric blue with dark grey accent walls. We accepted the property solely on the condition that either a) it would be painted a neutral color or b) we would be reimbursed for the paint to do it ourselves, not even the labor, the paint. Owner of the property agreed, we sign a lease and move in and then guess what?! After painting the property, [redacted] told us that we would not be reimbursed!
Now this may seem mediocre, but there was numerous problems from moment we moved in. The place was covered in filth, we're talking thick layers of dust inside of all the cabinets. The carpets had stains on them, black marks on the walls, the spare bedroom smelled like cat urine, there was no hardware on any of the cabinets and the cabinets were falling to pieces.
Our biggest frustration was the AC, it was constantly having to be ran at 70degrees or below to maintain a 90+ temperature in the apartment. Summers were very uncomfortable and our bill would often reach almost $300 a month. This was a combination or poor insulation and bad AC. We pay $60 a month now if that is any comparison.
Now when we moved out, we paid someone to clean the carpets, the entire apartment and deep clean the oven, we cleaned the walls and painted over any dark spots, because that was in the lease. Obviously the owner/[redacted] or the previous tenant had not given us that same courtesy.
So when we left the property, it was in a lot better shape than when we moved in. There was one mishaps however, we got a small bleach stain on the carpet. Now we expected to be charged for this, but we didn't expect to be charged a whole lot, because the carpet already had bleach stains on it from the previous tenant, so we were shocked to find that we had been charged over $900!! And to make matters worse, they rejected our offer to have our own people give an estimate on the damage.
Seems to me that [redacted] are more concerned in finding ways to keep security deposits and then they do no invest that money in correcting what they had charged you for.
I would like to finally add, communication is poor and staff are very unhelpful. ","neg-1

I don't really leaving bad reviews, but this place was exceptionally bad. We had narrowed our apartment search down to 2 places. I was emailing with one of Russell's leasing agents and she told me that both places were ready to be viewed. Well, the first time I went there one of the places was not available, instead of telling me why, the just said I couldn't look at it and offered me a few other places to look at. Which was fine. Didn't like any of the places they gave me to look at so I emailed the leasing agent again, she apologized and assured me that the place I wanted to see would be ready to view today. I left work for an hour to grab the keys and look at the place. I sit in the leasing office for 20 minutes while the girl at the front gets me a key. Said she had to make a copy. My girlfriend and I go to the apartment, but the key is just for the storage door. My girlfriend calls, whoever she spoke with was extremely rude and told her that the place was not available that we couldn't have the keys, then changed her story and said that all their keys were made to fit storage doors and main doors. I'm not stupid, I tried that, it didn't work. We asked if someone could bring the correct keys out to us or if the guy in the Russell Property management car in the parking lot could let us in. The girl told us he just does inspections that he doesn't have any keys. Not sure how you inspect a place without keys to get in? Well, then they hung up on my girlfriend. We went back to that place and got another key for the place and then get a phone call saying that the keys were mislabeled and that one would not work either. So, I went back to this place for the 4th time and they still could not find the key.
The short version of my rant is that the people that work the front of Russell are unprofessional and unorganized and even if I found the perfect place I would not even consider leasing anything from them.","neg-2

Total waste of time trying to contact them, endless passing around extensions to end up at an answer phone to which nobody will return your call.","neg-5